Receive inbound calls from utility customers regarding technical support and trouble shooting.
Resolves customer telephone inquires in such a manner to assure quality assurance standards are
maintained. Accurately notates customer accounts, according to established procedures.
Effectively offers value added products and services to customers; initiates appropriate service
orders. Maintains accurate knowledge of procedures, products, processes, etc. Provide assistance
and backup during high call volume and after hours service outages as needed.