Find companies:
ProCore Solutions
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
22 reviews

ProCore Solutions Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was decent
Customer Service Representative (Current Employee), Marietta, GAFebruary 21, 2014
Pros: great employees
Cons: difficult clients
It pays the bills... until u sign up for benefits then u realize ur really not making much.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Badly managed. No sense of integrity.
CSR (Former Employee), GAFebruary 19, 2014
This was the worst job I have ever had. This is third-party customer service. You are taking calls for 20 different clients with 20 different systems all at once and there is absolutely no room for error. You get terrible training and then if you make a mistake, you are not told about it until you make it so many times that you get in trouble over it. – more... It is ridiculous. Not to mention that the supervisors that are supposed to be on the floor spend so much time cleaning up the messes that the bad training causes to help prevent further problems by answering questions or taking escalated calls. The whole company is a chain of brown nosing. You cannot get ahead based on merit. You cannot get ahead at all. As soon as you seem like you may get somewhere.....you are fired! – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
call center
Customer Service Representative (Current Employee), Marietta, GAJanuary 24, 2014
High Call Volume
open 24hr
small and quiet work space
fairly easy work
hardest part is dealing with an angry customer
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Entry level job that doesn't pay much
Customer Service Representative (Former Employee), Marietta, GANovember 5, 2013
Non challenging position not a lot of room for advancement pay not very good more of a entry level job.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive
Quality Assurance Representative (Current Employee), Marietta, GASeptember 10, 2013
Pros: ......
Cons: short breaks, no vacation time
We always ensure quality customer service for all customers that I come in contact with.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced, customer service driven call center
Customer Service/Sales Representative (Former Employee), Marietta, GAAugust 20, 2013
Pros: working as much overtime as i desired to work
Cons: working during the holiday season
A typical day at work consisted of answering customer calls. While working for this utility company, I would address and customer concerns pertaining to billing, payment arrangements, the connection and disconnection of utility services as well as other products and services. I learned how to assist customers with balancing and regulating their electric – more... and gas consumption. Management believed in being prompt and thorough. My co-workers were hardworking, helpful individuals. The hardest part of my job was working during the Holiday season. The most enjoyable part of my job was speaking directly with customers and seeing that their concerns were addressed and a resolution was determined before the end of the call. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Customer Service Rep., Administrative Assistant, Secretary
Customer Service Rep, Admin. Asst, Secretary (Former Employee), Marietta, GAJuly 22, 2013
*Reported to long or short term assignments in various businesses to either do customer service, administrative assistant, or secretarial work as needed.
*I am flexible, efficient, hard working, fast learner, get along well with others, represent a company well.
*The management at the job agency was excellent. The kept me in the loop working in different – more... companies for long and short term assignments. They were always available to answer questions.
*I worked well with my co-workers and enjoyed meeting new people in the different companies I worked at.
*Saying goodbye to people I enjoyed working with after an assignment was over was the hardest part of working for this agency.
*Learning new things and meeting new people were the most enjoyable part of the job. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
RUN RUN RUN
Customer Service Representative (Former Employee), MariettaJuly 17, 2013
All I have to say is I have never worked in such a disorganized, unprofessional environment in my life. I have been in the field of customer service for 35 years, and I though I had seen it all.....NOT...then there's proCORE!!! Computer systems were always down. We were told to tell the customer that the systems are currently updating. OK....I can understand – more... this happening once in a while but this happens five to six times on a good day. THIS PLACE WAS SO CRAZY, IT WAS DRIVING ME CRAZY> So glad I left sooner than later!!!! Run the other way – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work if you are recent high school grad with NO previous experience.
Customer Service for Gas South (Former Employee), Marietta, GAJune 17, 2013
Pros: fast paced environment which made the time go faster.
Cons: highly structured, uptight managers and low pay. also, mandatory overtime which conflicts with personal family life.
Started in training class for Cobb EMC then halfway through they switched our training to Gas South. So unorganized. Super busy from the early a.m. to afternoon...if you had a problem customer and needed to xfer in order to move on to the next customer you could be reprimanded by your supervisor for xferring the call or simply asking a question. No – more... Teamwork. Also, hated the mandatory overtime. Moneywise its not worth it to work overtime cause the hourly is so low. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Encourages growth, supportive management, good benefits, good location.
Bookkeeper (Current Employee), Marietta, GAMarch 5, 2013
You must be very organized to be successful in this position.
There are several components to this desk that are both challenging and rewarding.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A great and friendly call center environment
Call Center Agent (Current Employee), Marietta, GAFebruary 11, 2013
A typical day at work is 8 hrs., between 20-100 calls per day. I learned how to slow down and think before saying jargons. I also learned how to breath and keep the same tone even when a customer is irate. Management is lovely, co- workers are nice. The hardest part of the job is when you have calls back to back. The most enjoyable part of the job is – more... when I speak with a customer and resolve their issue, they are happy and it makes me happy. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
challenging work and lots of croos training,
Customer Service Rep (Former Employee), Marietta, GAJanuary 11, 2013
Pros: lots of training
Cons: n/a
As travel Agent and documents processing specialist my goal was to provide excellent customer service by responding to customer service requests and assisting travelers with all needs.I have learned how to book airlines, car and hotel reservations thru Crs (computer reservation system) such as worlspan, saber and Amadeus .Also i learned how to process – more... airline Prepaid Ticket Advice (PTA) and Lost Ticket Application.
As evening supervisor my duty includes monitoring evening shift, maintaining tracking reports and ensuring proper staffing. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
To obtain a challenging position in the Customer service
Customer Service Rep (Former Employee), Marietta, GAJanuary 11, 2013
Pros: n/a
Cons: n/a
login to my computer,get all scripts and tools ready and ready to take calls.Some of my coworker complained about type of calls customer's about ,some just can't wait end of their shift to go home.The hardest part is when my manager appointed me as floor support while she go for a meeting.the most enjoyable part of my day is when i score 100 on a call – more... . – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Small call center; Large workload
Customer Service Representative (Former Employee), Marietta, GANovember 7, 2012
Pros: weekly pay, good coworkers, a lot of overtime.
Cons: overworked individuals, no freedom, frequent schedule changes.
A typical day at work would include starting Gas and Electric service, answered questions, responded to concerns, and alleviated delicate situations with professionalism, compassion, and close attention to detail online and by telephone. Processing approximately 100 calls per day.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company merger
Member Services Specialist (Former Employee), Marietta, GAOctober 13, 2012
Company has merged and will be possibly closing at the end of the year.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
Work Force Assistant / Dispatcher (Current Employee), Marietta, GASeptember 5, 2012
Nice place to workNice place to workNice place to workNice place to workNice place to workNice place to workNice place to workNice place to workNice place to workNice place to work
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
WOW
3rd party CS (Current Employee), mariettaAugust 28, 2012
Pros: training ground for someone who really wants to learn where not to work!
Cons: horrible place, sweat shop
This company is all smoke and mirrors.....training, there is none! You sit and listen to this guy read to you one day and the next you are thrown to the wolves. Supervisors have no training in management. Everyone needs some kind of training when itcomes to dealing with people. They reprimand the employees on the floor for everyone to see...I guess – more... it is the look at what will happen to you approach. So, many rules that it is utterly ridiculous. I understand you must have rules ...OMG! they are overboard. It starts at the top so, when you team fails look at the top not the bottom. You can't follow if the leadership isn't there. This place is reactive rather than proactive....They lead you to think that you will only handling one type of call only to self trained on several clients and then expect you to be performing at 100% on the phones. I am there because I need a job but, the first ticket I get to leave I am out! The entire place needs to go away! The enitre enviroment is crazy, dysfunctional and erratic! – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Sweatshop//training vastly different from live environment
Acquisitions Representative (Former Employee), Atlanta, GAJune 26, 2012
Pros: just a job vs unemployment
Cons: sweatshop//training vastly different from live environment//very negative environment
Sweatshop//training vastly different from live environment//very negative environment
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Call Center
Customer Service Representative (Former Employee), Marietta, GAApril 27, 2012
Cons: short breaks, to many accounts for 1 person, healthcare, advancement opportunities.
I answerd phones for multiple electric and gas companies, processed applications, process trouble calls and outages, ran credit checks, assist customers with their bills, typing, maintain accounts, direct calls to proper department, offer other services. I learned alot about the multiple Utility companies and procedures in lowering bills, management – more... showed favortism, I got along with all my co-workers it was very diverse, The job was not hard at all. I enjoyed talking to different people and staying busy. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Work Environment
Supervisor (Former Employee), MariettaMarch 16, 2012
Pros: great people.
I left ProCore seeking career advancement and new opportunities. I am a fast learner dedicated employee, enthusiastic, with a positive energy and ready for a challenge !