Customer Service Representative (Former Employee) – Marietta, GA – April 27, 2012
I answerd phones for multiple electric and gas companies, processed applications, process trouble calls and outages, ran credit checks, assist customers with their bills, typing, maintain accounts, direct calls to proper department, offer other services. I learned alot about the multiple Utility companies and procedures in lowering bills, management showed favortism, I got along with all my co-workers it was very diverse, The job was not hard at all. I enjoyed talking to different people and staying busy.
short breaks, to many accounts for 1 person, healthcare, advancement opportunities.
This was the worst job I have ever had. This is third-party customer service. You are taking calls for 20 different clients with 20 different systems all at once and there is absolutely no room for error. You get terrible training and then if you make a mistake, you are not told about it until you make it so many times that you get in trouble over it. It is ridiculous. Not to mention that the supervisors that are supposed to be on the floor spend so much time cleaning up the messes that the bad training causes to help prevent further problems by answering questions or taking escalated calls. The whole company is a chain of brown nosing. You cannot get ahead based on merit. You cannot get ahead at all. As soon as you seem like you may get somewhere.....you are fired!
Subject Matter Expert (Former Employee) – Marietta, GA – June 17, 2014
A typical day at work was doing Quality Assurance for the team members. Also handled escalated calls from multiple clients. I was able to learn how to do QA's, handle escalated calls, how to train new hires and cross train employees on new processes. Management worked well but there was moments that their was a lack of comunication, but overrall we all contribute for a successful management team. My Co-Workers were awsome. We had a mutual respect towards one another. Before I was placed as a SME, my co-workers and I always worked together to have the best solution for our clients. I was the go to girl to solve the hardest problems. I can't come up with the hardest part of my job because I enjoyed what I did and everything was a great experience.
The most enjoyable part of my job was helping others complete their jobs and their highest potential.
Customer Service Rep., Administrative Assistant, Secretary
Customer Service Rep, Admin. Asst, Secretary (Former Employee) – Marietta, GA – July 22, 2013
*Reported to long or short term assignments in various businesses to either do customer service, administrative assistant, or secretarial work as needed. *I am flexible, efficient, hard working, fast learner, get along well with others, represent a company well. *The management at the job agency was excellent. The kept me in the loop working in different companies for long and short term assignments. They were always available to answer questions. *I worked well with my co-workers and enjoyed meeting new people in the different companies I worked at. *Saying goodbye to people I enjoyed working with after an assignment was over was the hardest part of working for this agency. *Learning new things and meeting new people were the most enjoyable part of the job.
Customer Service/Sales Representative (Former Employee) – Marietta, GA – August 20, 2013
A typical day at work consisted of answering customer calls. While working for this utility company, I would address and customer concerns pertaining to billing, payment arrangements, the connection and disconnection of utility services as well as other products and services. I learned how to assist customers with balancing and regulating their electric and gas consumption. Management believed in being prompt and thorough. My co-workers were hardworking, helpful individuals. The hardest part of my job was working during the Holiday season. The most enjoyable part of my job was speaking directly with customers and seeing that their concerns were addressed and a resolution was determined before the end of the call.
3rd party CS (Current Employee) – marietta – August 28, 2012
This company is all smoke and mirrors.....training, there is none! You sit and listen to this guy read to you one day and the next you are thrown to the wolves. Supervisors have no training in management. Everyone needs some kind of training when itcomes to dealing with people. They reprimand the employees on the floor for everyone to see...I guess it is the look at what will happen to you approach. So, many rules that it is utterly ridiculous. I understand you must have rules ...OMG! they are overboard. It starts at the top so, when you team fails look at the top not the bottom. You can't follow if the leadership isn't there. This place is reactive rather than proactive....They lead you to think that you will only handling one type of call only to self trained on several clients and then expect you to be performing at 100% on the phones. I am there because I need a job but, the first ticket I get to leave I am out! The entire place needs to go away! The enitre enviroment is crazy, dysfunctional and erratic!
training ground for someone who really wants to learn where not to work!
Call Center Agent (Current Employee) – Marietta, GA – February 11, 2013
A typical day at work is 8 hrs., between 20-100 calls per day. I learned how to slow down and think before saying jargons. I also learned how to breath and keep the same tone even when a customer is irate. Management is lovely, co- workers are nice. The hardest part of the job is when you have calls back to back. The most enjoyable part of the job is when I speak with a customer and resolve their issue, they are happy and it makes me happy.
Customer Service Rep (Former Employee) – Marietta, GA – May 12, 2014
This was the messiest, most unprofessional environment I have EVER worked in. Supervisors and managers were inept, ridiculously incompetent and so arrogant that it was sickening. I made numerous complaints to upper management (CEO, Call Operations, etc) regarding the supervisors' inability to do their jobs yet nothing was done. The CSR's were treated as numbers and the company expected that they sacrifice their lives and families to "meet business needs". Breaks and lunches were cut short regularly and it was expected that employees alter their work schedules on little to no notice. Training was inadequate and there was not enough time allotted for the amount of material that was supposed to be learned. During training, the systems were always "down" so there was no way to practice using the systems that you were expected to navigate daily. The training materials were NEVER up to date, so we were frequently taught the wrong things and processes. We were held accountable for errors that we made, yet were never provided with accurate information to begin with. They taught each person 10+ clients that each used a different system, but did not pay anymore. So the people taking calls for 15 clients were making the same amount of money as those only trained in 1 client. The pay was absolutely awful from the very beginning. The environment was TOXIC. Benefits were garbage and ridiculously expensive. There is absolutely no benefit to working for this joke of a company. Work ANYWHERE else. If you work here, YOU WILL BE SET UP TO FAIL FROM YOUR VERY FIRST DAY.
incompetent management, toxic environment, horrible pay and health benefits, awful training and training materials.
Great place to work if you are recent high school grad with NO previous experience.
Customer Service for Gas South (Former Employee) – Marietta, GA – June 17, 2013
Started in training class for Cobb EMC then halfway through they switched our training to Gas South. So unorganized. Super busy from the early a.m. to afternoon...if you had a problem customer and needed to xfer in order to move on to the next customer you could be reprimanded by your supervisor for xferring the call or simply asking a question. No Teamwork. Also, hated the mandatory overtime. Moneywise its not worth it to work overtime cause the hourly is so low.
fast paced environment which made the time go faster.
highly structured, uptight managers and low pay. also, mandatory overtime which conflicts with personal family life.
Customer Service Rep (Former Employee) – Marietta, GA – January 11, 2013
As travel Agent and documents processing specialist my goal was to provide excellent customer service by responding to customer service requests and assisting travelers with all needs.I have learned how to book airlines, car and hotel reservations thru Crs (computer reservation system) such as worlspan, saber and Amadeus .Also i learned how to process airline Prepaid Ticket Advice (PTA) and Lost Ticket Application. As evening supervisor my duty includes monitoring evening shift, maintaining tracking reports and ensuring proper staffing.
Customer Service Representative (Former Employee) – Marietta – July 17, 2013
All I have to say is I have never worked in such a disorganized, unprofessional environment in my life. I have been in the field of customer service for 35 years, and I though I had seen it all.....NOT...then there's proCORE!!! Computer systems were always down. We were told to tell the customer that the systems are currently updating. OK....I can understand this happening once in a while but this happens five to six times on a good day. THIS PLACE WAS SO CRAZY, IT WAS DRIVING ME CRAZY> So glad I left sooner than later!!!! Run the other way
Customer Service Representative (Former Employee) – Marietta, GA – April 14, 2014
exchanging merchandise, refunding money, or adjusting bills. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Customer Service Representative (Former Employee) – Marietta, GA – November 7, 2012
A typical day at work would include starting Gas and Electric service, answered questions, responded to concerns, and alleviated delicate situations with professionalism, compassion, and close attention to detail online and by telephone. Processing approximately 100 calls per day.
weekly pay, good coworkers, a lot of overtime.
overworked individuals, no freedom, frequent schedule changes.
XanGo LLC, Director Global Supply Chain, July 2003-March 2006
Sole Proprietor, Owner (Current Employee) – Pleasant Grove, UT – April 28, 2014
• Presidents team member, providing inputs into critical business activities. • Implemented a unique supply chain model, NXP Solutions™, which saved $936 thousand dollars in thirteen months of operation. • Organized a 'Strategy Focused Organization'. • Achieved zero 'out of stocks' in 20 months of operations. Responsible for ensuring inventory levels were met in 14 locations globally. • Directed and managed both capacity and risk for liquid fill manufacturing. Managed the strategic business development of manufacturing in an environment of dramatic sales increases. • Directed the development of a five year product strategy with key XanGo personnel and consultants. • Creative design of a leadership program, 'Edification', which shows how shared vision creates compelling relationships and in turn enables companies to stand out from the competition. • Achieved the highest inventory turns in the industry, 9.5X. Instituted unique supply chain relationships that managed down costs through designed, streamlined processes. Implementation of just in time models lowered costs of ownership, improved efficiencies, and dropped profits to the bottom line. • Directed the design, development and implementation of high quality, flexible liquid production line. • Recognized by my peers for my work on XanGo’s custom bottle and packaging. • Directed the development and implementation of the Great Plains, ERP modules, for inventory and material requirements planning systems. • Strategically assembled a team of highly skilled people in operations.