Processor (Former Employee) – Henderson, NV – July 26, 2016
I worked for this company for many years and came with experience. They started me out very low and I found out that every employee started out lower than what they were worth. They were no raises unless you made a HUGE deal about it and threatened to leave which was clarified by the managers when an employee would leave for pay reasons. The managers had ZERO filter. They treated their employees very badly. There was always yelling, behind closed doors and on the floor. Every manager told everyone else's business even when you went to them in confidence. This led to many employees just keeping their mouth shut and never speaking up. The Processing Manager was not ready to take on the position and became a control maniac. They would chime into every conversation just to be heard and most times not even say anything relevant to the actual conversation going on. They would joke around all day with the Sales and Branch Manager and be on their phone but jump on the employees if we followed that example on our down time. What was good for the goose was not good for the gander. The Processing manager did not even train the new employees - I was trained by someone else who in my opinion should have been the manager as she knew how to manage and motivate the team instead of embarrassing them in meeting in front of their peers. She was very knowledgeable and patient unlike the managers. It would have been a better place to work if the management would have been in a better position. The wrong people were in charge and the entire floor knew it.
There was quite a bit of turnover at Proficio, but the energy was great. I learned a great deal about the mortgage industry and how a Loan Officer will succeed if he or she puts in the effort and follows up on a regular basis. The typical day consisted of calling new leads, following up on proposals and building rapport with borrowers while guiding them through the loan process from start to finish. The hardest part of the job was communication between the processors and the loan officers. Management was of the mind that keeping the two groups separate was the best approach to efficiency. I think that it was more than likely the reason the office closed, the lack of coordination at times which caused files to take longer than expected to fund and some of the staff became frustrated. I took the high road and as the first line of contact for the borrower it was my responsibility to keep the communication flowing. If there was a break down, I feel it was a reflection on me and no fault of any other. This approach served me well and I was a top producer as a result.
Great leads provided
Inconsistent office production and high employee turnover
COLUMBIA BRANCH BEWARE If it's too good to sound true, it is
Loan officer (Former Employee) – COLUMBIA MO – March 19, 2015
I thought this place sounded great, and I comprehended the training very well, and I've been in sales for about 3 years. Pay sounded great and we were told that we have 4 weeks to get established and meet certain goals . I was on the phone for 2 weeks and I overheard them saying that they were going to fire me the following Monday. They were going to fire one of the other girls they hired at the same time. So they hired 3 of us to fire 2 of us. Needless to say, i quit. I would not recommend this job to anyone
Mortgage Originator (Former Employee) – Seven Hills, OH – July 14, 2014
A typical day consisted of taking calls and selling loans to people. The leads sucked really bad, and we had to do the cold calling ourselves which took away from our production. They promised that there would be advancement opportunities, but I never saw one person get promoted in the 6 months that I was there. They even said they would start "flight school" in March. Needless to say, it never happened. The trainer for the Seven Hills branch never once sold a loan a day in his life, but they trusted him to train people. This place is an absolute joke. The processors take forever to close loans. I have never seen an organization that is so disorganized. The way things are going, this place wont last much longer.
it's a job
no room for advancement or growth, terrible training, and terrible pay
The new Senior Management team of Proficio Mortgage is attempting to restructure and improve policies and procedures, to improve profitibility of the company. Unfortunately for the Orlando, corporate office, several of the job functions have been transferred out of state.
Processing Support (Former Employee) – Columbia, MO – May 27, 2014
I worked for the company for 5 months. In those 5 months they did three rounds of lay-offs. Then would do a massive re-hire as business kind-of grew but as soon as business fell just a small amount they would do another round of lay-offs. Spent a lot of their payroll in training people to do the exact same job as those they just laid off because business was going to be slow for a few weeks. There are too many managers for the small company, and you never get the same answer twice. Or the same answer from two different managers. Most of the time management would have to go ask another manager who would have to ask another manager who would give some half answer without explaining why so it was very hard to grow and learn. From reading other people's reviews it seems like my experience was the normal for the Columbia, Mo branch. Management plays favorites. The favorites have been there for years and don't get repremanded for their poor sales performance. If you are not a 'favorite' don't expect to keep your position long or recieve any furthur help or training to advance yourself.
Sr Mortgage Banker (Current Employee) – Independence, Ohio – April 13, 2013
It's an exciting environment. Not only do we help people achieve their mortgage planning goals, but the company is really growing in many ways. It's pretty amazing to think of what we are building here. If you have not heard of Proficio Mortgage already, you will soon.
Ran Cook (Former Employee) – Schaumburg, IL – March 29, 2013
• Processed all files • Ran Cook county data base • Ordered appraisals, titles, payoffs and verifications of employment , deposit, mortgage and rent • Ordered FHA case numbers, CAVIRS, LDP, GSA , case transfers • Analyzed credit reports, income and asset statements , appraisals, titles
• Handled a pipeline of 45-60 loans • Audit FHA and VA files to ensure compliance • DU, LP, MI and conforming & nonconforming product experience 1 Obtain closing updates from attorneys until closing date is set 2 Ensure outstanding closing log is updated daily 3 Review documentation received from attorneys for completeness 4 Monitor & manage scheduling pipeline 5 Close interaction with closing managers and processing staff to ensure rush requests are processed timely. 6 Issued declines when necessary 7 Underwriter sign off authority on pay stubs, bank statements
This is an excellent company to work for! Proficio works well with my personal life schedule, my co-workers are fun and friendly, and they have great trainers and teachers who really help you understand the information.
I would say the hardest part of the job is keeping up with the consistant changes with guidelines and programs.
The most enjoyable part of the job is the comradery with management and my co-workers.
I have been working with this company for a while now and I am still learning new things. The management is extremely helpful with positive attitudes. I enjoy coming into work everyday. My co-workers are funny, polite and helpful. This job, like any, has a few moments of unexpected hassel, but for the most part, interacting within the work place enviornment is pleasant and enjoyable.
Senior HECM Loan Officer (Current Employee) – Columbia, MO – November 6, 2012
On a typical day, I take between 5 and 10 new internet leads and do my best to convert those leads to Reverse Mortgage loans. I have learned that the Mortgage business is a very competitive market that is always changing. The Management in consistantly making new procedures and work expectations which is sometimes hard to follow. The hardest part of the job for me is making the cold calls and trying to sell the Reverse Mortgage product to them after they say they are not interested. The most enjoyable part of the job is helping those who are in a financial crisis find the means to pay for everyday living expenses through the Reverse Mortgage process.