Well organized, supportive atmosphere
Customer Service Agent (Former Employee) – San Diego, CA – May 19, 2015
Interesting part-time seasonal call center job taking orders and providing customer service for several product lines. Hiring process was straight forward and a week's paid training provided. Employees can access their work schedule and pertinent emails from home. Work environment is structured, calls are monitored for security and quality assurance. Employees are scored on call quality. Longevity during the "season" and beyond is largely based on shift availability, call scores, attendance, productivity and overall adherence to the policies and procedures. Busy environment and days fly by as calls come in "fast and furiously". The seasonal employee handles in-coming calls and emails, taking orders and servicing customer issues and complaints. Nice employee discounts, raffles, VTO (during slow periods), complimentary coffee/tea/hot chocolate and free food during peak periods as well as relaxed dress code make this a chill place to work. A support team is also available to answer any questions as you learn on the job. This place is a winner for students, those seeking temporary work, and for those supplementing their income. Lay-offs come quickly after the season ends, so prepare yourself in advance.
Free food during peak season. Good support.
One day's notice prior to lay-off.