Progressive Employer Reviews

Progressive is a wonderful place to work at. The day to day setting is laid back and easy going.

I was not micro-managed by management and the workers were very personable.

Supervised the product line.
Improved the Quality of product and decrease the waste of materials.
Coordinated with new product and new process development.

My day starts off logging into my computer and phone and is consistent phone calls, emails, snail mail and instant messages throughout the day solving customer issues and investigating claims.
I talk to so many people throughout the day from customers, body shops, rental car vendors, police, witnesses, business owners, etc. Some people are angry at – more... me, some are not. They are frustrated and do not know what the next step is; which is where I come in to explain the process and follow up accordingly.
I have learned to treat others the way I would want to be treated if I were in their position and also to be very calm and collected while I speak with people. Kill them with Kindness!
The management varies from understanding how to best allow you to grow to those would want to mold you into what they want you to be like. I have had a mixed bag of management, but I have learned how to take away something useful from almost every one.
The coworkers also vary. Typically, people are looking out for themselves, but every once in a while, you will run into someone who is genuinely wanting to help you out. The work is mostly independent but sometimes working as a team.
This job is not for someone who cannot multi-task!
The paycheck is more than acceptable most times and they will reward you for hard work. – less

A typical day is very busy to an extent that it might be very overwhelming for most. The training is mostly online and is very rushed, with no room to make mistakes or even ask questions. This is because you have to have all of the computer based training completed before going off to training for 2 weeks. If you do not have your claim adjuster license – more... well while your training for the job itself your manager at least the one in WV made new hires study for the claim adjuster license at the same time, which adds pressure. The training is set up that if you fail certain aspects of the training then you are pretty much done, meaning no job. This is for the position of "Claims Adjuster Trainee" the true title of the job is "Claims File Owner". Which means you will not work in the field for maybe over a year or more, but you will be told all you have to do is 6 months in the office as a File Owner and then you will have the opportunity to go in the field. This is not true. Also the workload is not equal to the pay. My first few weeks there I noticed one of the other newer employees just coming back from sick leave and was overwhelmed with their workload and asked the manager for help and the manager stated the employee just needed to do the work that was assigned. I was a little shocked that the manager kept assigning work to this employee even though he was off sick. Not to mention did not give him or get him help to catch up. The manager kept the pressure up on him. Something I have noticed is how often the posting for this job is on here in WV. I know they are growing some but I know other people that took the job and did not stay for the same reasons. If you take this job be prepared to be on the phone all the time, not only trying to complete your calls but you will be answering other reps. claim calls too, sad thing is they even have a receptionist. The people I met that were my co-workers were awesome. One manager at this location was very nice but the other, the one you will work for the most is unhelpful and in my opinion does not know how to manage employees. I enjoy a good challenge like most but if you are looking to be in the field like a true field claim adjuster good luck because you are a secretary/office clerk to start with....with no potential to be in the field in sight. – less

Very great job to work at, has taught me alot and gave me alot more experience in what i currently do now, fun people and fun work place.

Fast-paced, multitasking from the moment you enter the door to the moment you walk out.

A typical day at work includes reviewing all company updates, and also underwriting updates. Contacting prospects and receiving calls from prospects regarding there homeowners insurance.

Meeting with co-workers to develop and process information to assure a successful sales week.

I really enjoy working with customers via phone & internet.

A typical day I would be assigned multiple body shops or locations to assess damages to automobiles, negotiate with body shop personnel and claimants, and assist Claim Representatives in resolving liability decisions on claims. This position required strong self accountability and motivation as the position was in the field with limited supervision. – more... You must rely upon strong communication skills, quickly adapting to new situations and learning new information to be effective.

I enjoyed working with my coworkers and managers. I enjoyed the challenges the position presented. I don't have any negative criticisms and appreciate Progressive for allowing me the opportunities I was given. – less

Progressive is am absolute great place to work. If you have the opportunity to work for this company, you should definitely accept the offer.

Loved working directly with the graduating students to help them gain positions at Progressive Insurance.

corporate culture (non-contact center) is casual and management is aapproachable but mediocre. Co-workers varied from friendly to frigid, sometimes better than other. management prefers to let attrition and revolving door handle toxic environ, Values new blood over experience and expertise. Overall low stress unless someone's feathers get ruffled. pay – more... is cheap. why else HQ a company in Cleveland? Gainshare is nice but you have to wait 11 months for it. – less

Flexible schedules, great managers. Answer calls and help customers understand how their coverages protect them and prevent them from getting sued and losing their homes. Low stress if you could care less if a customer is to dense to understand you're helping them.

Easy job, answer calls, educate customers on what their insurance policy protects them from. Low stress, easy to hit personal targets.

A Typical day at work includes answering the door and incoming phone calls like a receptionist, not a claims adjuster. Work an excessive amount of claims daily. Very high expectations with your work, however not the same compensation for your hard work. I was a happy person, six months later as an adjuster for Progressive I was angry and miserable. – more... I left this job and I'm happy again. IF YOU VALUE BEING HAPPY AT YOUR WORKPLACE and your life overall don't work as an adjuster for Progressive. You will regret it. If you don't have a problem kissing your manager's behind, then go for it. A few people there were set because their daily activity was kissing behind.
I WARNED YOU!!! – less

flexible work schedule
fast paced environment in auto claims
great people in the office
work load varies and sometimes difficult to manage

Managing the team at Progressive was a positive experience for me. Our goal was to move this company from a sole proprietorship into a larger corporate structure. We were successful at more than doubling the revenues over a four year period and implemented a host of value-added controls and policies. We managed a good staff of seasoned professionals – more... as well as developing new talent pool to compliment their expertise. We were challenged in meeting the new corporate objectives for sales and performance but always found a way to meet our objectives. A recent acquisition by PCC will help this company to grow further while maintaining profitable returns. – less

GREAT TEAMS AND LEADERS. TRAINING WAS INCREDIBLE. BENEFIT PACKAGE, AND WORK TIME IS GREAT AS WEL.

Progressive truly cares about its employees and customers

Not a good place to work. I was hired as a Loss Assignor and during my interview, I was told I'd have a set of specific job duties, once I started working, boom, here come 7-8 more things that I'll be expected to do. Once I was on the job for about 2 weeks, my manager changed my work hours and didn't even ask me if this would work with my "work-life – more... balance", just do it. I finally gave notice at the Spokane office after working there about 6 weeks, I couldn't stand my manager anymore or her too-close relationship with the employee that was assigned to show me the ropes, I felt like I had 2 over-bearing managers and not just one. The final straw for me was when I let my manager know that I needed more one-on-one training and she told me no. You tell me no more training when training was discussed quite a bit during my interview and I was assured that I would be provided with lots of training, that that is the Progressive way? Well, I'm outta there once you've proven yourself to be liars over and over again. – less