Customer Service Claims Representative (Current Employee) – Springfield, VA – February 17, 2014
A typical work day consists of multi-tasking and incorporating outstanding customer service skills with administrative duties.
I have learned during my time with the company how to work efficiently, quickly, and accurately.
My coworkers and I have a great relationship; we always work together as a team.
The hardest part of my job would be the lack of consistency with receiving positive feedback.
The most enjoyable part of my job is the interaction with the customers. I truly love to give customer service with a standard of excellence, being able to smile and make their day better is the best form of motivation.
I've heard of knife fights that ended better than my stint here
Claims Adjuster (Former Employee) – Phoenix, AZ – December 10, 2017
Great training. Welcoming environment when you start. They ramp you up to "full load" claims handling over about 6-12 weeks. Initially, you get a ton of support. They have company sponsored lunches and outside events which are nice. The bonus potential rivals 10% or more of your annual salary and is paid out right before Christmas, so that aspect is great.
However...the location where I worked had more cliques than your average high school. The collaborative culture that welcomed you in the beginning turns harsh, cold and demanding very quickly. No one shares information. Successful adjusters will not show those struggling how to succeed, even when directed. The management conducts "witch hunts" , targeting even high performers in an attempt to make an example of how ruthless they can be. If you are suspected of impropriety, usually without cause, you'd better have Kevlar underwear because you will be in front of row of psychopaths looking to throw any underling into the fire to exonerate themselves from scrutiny. I asked for help weekly and was never shown anything new or different. It was pretty much "You figure it out. And you will work as long as it takes to get it done."
To call Progressive a meat grinder is an insult to hard working meat grinders everywhere. The management is either irrelevant, malevolent, or at best, uncaring. I'm lucky I escaped with my soul.
Pay is good
I'd get carpal tunnel typing out all of the cons. Run! Don't look back!
Customer Service Representative (Former Employee) – Austin, TX – December 7, 2017
Basic Call center life. Diversity and Inclusion are big in the culture at Progressive. Benefits & Bonuses are Promised Annually. Most enjoyable part of the job are the team meetings; gives you time to communicate with someone other than customers. Work from home is available.
Customer Service Representative (Former Employee) – Riverview, FL – December 3, 2017
Progressive is there to help each employee to reach their full potential. Get benefits,and managers. They seem to care about their employees. At christmas, we get nice gainshare or bonus. It was so wonderful for us.
Licensed Insurance Agent (Former Employee) – Mayfield Heights, OH – December 3, 2017
-Ensure that policy requirements are fulfilled to avoid any and all state and department of insurance penalties. -Customize insurance programs to suit individual customers, often covering a variety of risks. -Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. -Perform administrative tasks, such as maintaining records and handling policy renewals.
Sales & Customer Service Representative (Former Employee) – Colorado Springs, CO – November 27, 2017
Work was fast paced but you were rewarded at end of year for all y our hard work with a profit sharing. I liked the people I worked with and found the work rewarding. Not too stressful although their were sales metrics to meet.
SALES CONSULTANT (Current Employee) – Colorado Springs, CO – November 25, 2017
This really is a good company to work for. We manage our own breaks and take them when we are ready, the management is awesome. Normal day to day is just like any other call center though. I really do not have anything bad to say. I am sad to leave but I need a new career path that makes my heart happy.
Casualty Supervisor (Former Employee) – Sacramento, CA – November 25, 2017
Progressive is a like all other claims environments with a very heavy workload. You receive support and continuous feedback to be better which is sometimes not always easy. The culture at Progressive is amazing but is also site specific. They always strive to hire the best people.
I learned a lot in regards to what is expected to revive your lifestyle through self benefit. I believe the opportunity and knowledge I have learned has given me an overall leg up in all aspects of life.
Customer Service Representative/Sales (Former Employee) – Austin, TX – November 20, 2017
Despite having many perks such as catering, team building exercises and a fun environment the actual job itself involved unattainable goals and a cut-throat management designed to belittle and berate employees. Would not recommend.