Customer Service Claims Representative (Current Employee) – Springfield, VA – February 17, 2014
A typical work day consists of multi-tasking and incorporating outstanding customer service skills with administrative duties.
I have learned during my time with the company how to work efficiently, quickly, and accurately.
My coworkers and I have a great relationship; we always work together as a team.
The hardest part of my job would be the lack of consistency with receiving positive feedback.
The most enjoyable part of my job is the interaction with the customers. I truly love to give customer service with a standard of excellence, being able to smile and make their day better is the best form of motivation.
Senior Customer Service Representative (Current Employee) – Colorado Springs, CO – March 18, 2018
Steep learning curve at the beginning, especially if you don't have a background in insurance/ call center environment. Over time though it slows and there is little new training if any towards new skills or advancement. Managers tend to only notify you of new roles/positions if they have already evaluated your performance and think you would be a good candidate for it, but overall they are very reasonable and really try to work with you, and try to make the job work for you as best a possible. The scheduling department however does make decisions on their own and your direct manager can influence their decisions, but not always so you may or may not get the schedule you need. Day to day work is not super stressful, but it is hard to keep work and life separate. Occasionally there are stressful calls but they are few and far between for most representatives that I have spoken with. Co-workers are great and love to help each other out. 4/5 Overall rating, a good place to work but not a career choice in my opinion.
Great benefits, profit sharing at year end
schedule planning, lack of advancement without changing departments
Sales Associate (Current Employee) – Phoenix, AZ – March 17, 2018
This place is TERRIBLE! They pay sales reps a decent rate but with no commissions or bonus (don't let the ads fool you) You will NEVER get the bonus they offer. They will come up with any excuse to say you did something wrong. Same with raises, any excuse not to give it to you. Management team is a JOKE! They are all friends and cover for each other's poor behavior.
Customer Service Representative (Former Employee) – Austin, TX – March 16, 2018
I began a career with Progressive in their customer service division in 2008. I remember feeling overwhelmed because the campus is quite huge. However, the environment was very relaxed and welcoming. The training rooms are located to the back of the building and the main rooms, where training is held, are pretty huge! Once you are out of the floor, you have your tradition cubicles with mid walls to branch off you and your co-workers. A typical day at work would be arriving at your station (which your desk is pretty permanent and rarely move) you would be expected to login and jump into queue. Majority of the days the demand was high and often led to back to back phone calls. Most of the time you would get caller who were nice and sweet, however, you would have some that wasn't that happy to call. This is typical of a call center environment. One of the good things about Progressive's culture is that the break system was very unconventional to say the least. This is a good thing! If you wanted, you could combined your two 15 minute breaks in with your lunch hour. The only catch was that you couldn't do this within the first of last hour of your shift, which still isn't bad! Management is friendly and I had not ran across a rude individual yet at Progressive. The managers are were assigned were nice, laid back and very understanding. The best part of the job for me is being able to participate in customer service appreciation week. Everyday was different in terms of what the company would do. For example, they would provide breakfast one day and the next day there was a gamingmore... truck outside for you to relax in. The company clearly invests in their business and takes very good care of their employees!
As far as the campus atmosphere, there is art all over the wall, not a cluster, but neatly placed and gives you a real home-like feel. Similar to its art, Progressive welcomes diversity! They embrace differences within people and they give true definition of hiring people based off their qualifications and not what their appearance is. Overall I say a great place to work for if you don't mind a call center job.less
Flexibility, paid time off, on site cafe, overtime, paid holidays off, gainshare bonus, relax rooms, gym, and paid training
high call volume, senority based schedules, call volume, and sometimes mandatory overtime (based on high call volume)
ESTIMATOR ASSOCIATE (Current Employee) – Denver, CO – March 14, 2018
Fun place to work at. The hardest part of the job is when people yell at you because you did not give them what they want. People do not understand how insurance works, what is covered and what is not, and when you tell them what their policy states, they yell at you, like the want you to go ahead and give you a brand new car.
I had a great start but was shuffled around from manager to manager. This was not to my benefit because they all required different things. IIt was a very political environment when it is time for promotion. mgmt pretends to listen but they fail to ensure that change lasts....
Salary for the role is higher than most insurance carriers
benefits changes were not to our benefit, very greedy company
Relaxing, Productive, Customer Service Environment
Customer Service Representative (Former Employee) – Colorado Springs, CO – March 12, 2018
Progressive was the best Call Center Job I've ever had, the company cares about the about there employees and there success in such a way going to work never was a hassle or stressful i always wanted to be at work, i learned the insurance game in terms of different laws in different states, learned that people can be passionate about there insurance coverages and also put the upmost trust in us as a an employee to make sure they are handled with the most care, management is tight but fair and always are available for communication in ways to make the work environment better any chance they get, workplace culture was very humbling and relaxing, other employees were always were warm and welcoming to making the work experience as less stressful and productive as they possibly could while staying on task.
Cafeteria made great healthy food, personal desks, free office supplies, beautiful views
Attendance Rules, High Call Volumes, High Stressful phone calls.
Great place to work if you like to be stressed and micro-managed, other than that, they have great benefits . They record your calls everyday and then change the metric system frequently. depending on the manager you are assigned to , you will either sink or swim in their call center!
Insurance Customer Service Representative (Former Employee) – Tampa, FL – March 9, 2018
Job consisted of assisting customers with home and auto quotes best suited for their needs—-also making or updating changed to home or auto policies. However my class schedule changed and I needed flexibility
Good opportunities to advance after a year of call center rep
Customer Service Rep (Former Employee) – Cleveland Heights, OH – March 5, 2018
Fun work environment while in intial training. Advanced training environment depended on your immediate supervisor. Depending on who you got depended on how well you progressive. They each followe their own traiing methid