Progressive Employee Reviews

Found 1,281 reviews matching the search
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A Very Open Culture
IT Systems Engineer (Former Employee) –  Mayfield Village, OHAugust 16, 2017
A fun and exciting place to work. The culture is what you make it. Management is a bit disorganized with flexibility. Inclusive environment and very straight forward. The benefits are excellent!
The only real con is movement within the company; it doesn't seem very skill-based and your one-on-one's can be misleading times.
Pros
Inclusive, fun work environment with great benefits.
Cons
Management flexibility and transparency
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cool company
Claims Contact Representative (Former Employee) –  Mayfield Village, OHAugust 15, 2017
If you enjoy working in customer service this is the perfect job. It's a very fast paced call center. Progressive treats their employees very well.
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Review
Insurance Sales Agent (Current Employee) –  Mayfield Village, OH 44143August 13, 2017
Progressive is a great place to work for professionals starting their career. Less than ideal for experienced managers.

I work four days a week, 10 hours per day. This is difficult because I am on the phones with customers constantly. There is little time between calls.
Pros
Training
Cons
Lower in advancement opportunities than most companies.
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They absolutely take care of their employees
Customer Relations Manager (Current Employee) –  Colorado Springs, COAugust 10, 2017
Progressive has been one the best companies I have worked for by far. They definitely offer a diverse culture and appreciate their employees. Definitely not your average call center, they rock the industry!!
Pros
Onsite gym, nap rooms, game room, health clinic and great cafeteria food.
Cons
Yearly shift bids
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Moore and Davis - House Counsel for Progressive
Legal Administrative Assistant (Current Employee) –  Bothell, WAAugust 10, 2017
The atmosphere was fairly relaxed but quite busy. All employees worked together well. The staff and attorneys were polite and considerate of one another. Overall, it was a professional and enjoyable place to work.
Pros
Pleasant co-workers and counsel
Cons
It was just a temporary position
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Claim Adjuster
Senior Claims Adjuster (Former Employee) –  Brandon, FLAugust 10, 2017
You get what you put in. There is room for advancement but keep in mind that this field is a widely saturated therefore you have to put in 100% to get notice.
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Diverse Company with great benefits
Customer Service Representative (Current Employee) –  West Monroe, LAAugust 8, 2017
Great company, good people, learned to work in a diverse environment and the importance of customer service. The most enjoyable part of working here is making friends and being valued!!!!
Pros
Great Pay, Great 401k Company Match Plan
Cons
Healthcare has declined over the past few years
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Great Place to work just not for me
Licensed Sales Professional (Former Employee) –  Mayfield Village, OHAugust 8, 2017
Progressive was a good place to work I personally did not like be tethered to a phone and working in a call center, I like to be more part of a team and seemed a little more like a number to them however they do care about their employees and do try hard to make it a great place to work
Pros
control of schedule and time management
Cons
being attached to the phone
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Dont do it
insurance agent (Current Employee) –  Austin, TXAugust 7, 2017
This is the WORST company I have ever worked for,
Training was horrible! 4-5 people failed out and got fired because the trainers had no clue what they were doing! they say its the best company to work for but its really the best company FOR MICROMANAGING! everything you do is wrong here! managers definitely play favorites and once they don't like you, they will do anything to get you out!!! don't fall for it! they are horrible here
Pros
nice benefits
Cons
Micromanagement, Favortisim
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Stressful
Claims Adjuster (Former Employee) –  Memphis, TNAugust 7, 2017
Unrealistic workflow expectations. You are told in the interview that you may need to stay late from time to time, but you soon discover that staying late often is the ONLY WAY to manage the volume. Leadership commends associates who work until 8 or 9pm despite their shift ending at 5 or 6pm. Even an associate who has been in the role for several years and with the company 15 years often works until 8-9pm and on weekends to avoid being written up or possible termination. Leadership leaves at the end of their shift and you have to decide what "the best thing for you" is. Advancement is available for different roles because people want to get out of that job and it's demands. The Claims Adjuster position is kind of a bottom of the barrel spot.
Pros
Relationship with team members.
Cons
Stressful and unfulfilling!
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Jack of many trades
Insurance Rep (Former Employee) –  Somewhere USAAugust 7, 2017
It used to be a great place to work. When the company's main focus shifted from providing excellent customer service to being totally consumed matrix numbers that fail to measure any attributes that made the company successful, employee morale went out the window as well.
Pros
biweekly pay, gainshare
Cons
Tuition reimbursement is offered however, only a few of management staff posses formal education and knowledge needed to do the job correctly!
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Good culture
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  San Antonio, TXAugust 6, 2017
Job is a call center. But good culture to work for and dress in call centers is casual. Fitness center and a food court at larger centers. Lots of training
Pros
Food court, flexible hours good pay
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Good Place to Learn About Insurance
Auto Insurance Sales Agent (Former Employee) –  Riverview, FLAugust 6, 2017
Progressive will provide you with paid training and help you attain an insurance license in the state of Florida. They provide great health benefits and some PTO. The big issue as a sales agent would be their lack of commission for an exceptional amount of sales.
Pros
Intro to insurance and good benefits
Cons
You can find better pay elsewhere
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Great atmosphere. Great pay.
Customer Service Representative (Current Employee) –  Colorado Springs, COAugust 6, 2017
Progressive provided an encouraging and empowering atmosphere. They maintain a holistic approach concerning performance, promotions, raises and attendance.
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It's good.
Consultant (Former Employee) –  Colorado Springs, COAugust 4, 2017
Great place to work, excellent pay, easy going sales positions. The only problem is advancement through the ranks can be slow as the process takes quite some time in a lot of cases.
Pros
Calm and low stress
Cons
Slow advancement opportunities
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It's a great place to work
Multi-Product Sales Agent (Current Employee) –  Riverview, FLAugust 4, 2017
It is a great place to work. A little stressful in the first year IF you have a chronic illness that keeps you in the hospital. You are not eligible for FMLA until you've worked for the company at least 12 months.
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Prepare for stress
CL Customer Care Representative Sr (Current Employee) –  Austin, TXAugust 3, 2017
no work/life balance
opportunity for advancement, but political
co-workers are the most enjoyable part of the job
work from home options in certain departments
Pros
Co workers
Cons
Healthcare benefits and schedules
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Good environment
Senior Claims Adjuster (Current Employee) –  Riverview, FLAugust 2, 2017
The culture is great. Work can be stressful. Typical day begins with a review of your workload, prioritizing and creating an action plan to complete all assigned tasks.
Pros
Culture/Environment
Cons
None
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Enjoyed my time at Progressive
Supervisor (Former Employee) –  Seattle, WAAugust 2, 2017
No qualms with Progressive whatsoever. Solid company culture with good management. Work/life balance was just okay, but that's the nature of the beast when you're talking about an insurance claims organization.
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Casual environment and opportunity to work from home
Processing Specialist Senior (Former Employee) –  Riverview, FLAugust 2, 2017
My schedule was 5:00 A.M. to 1:30 P.M. Monday - Friday.

I started my day at 5:00 A.M. and until 9:00 A.M I was indexing scanned documents into the computer to be processed by Processing Reps. These were documents/information previously requested. The remainder of the day was spent processing the scanned documents and making calls to Agents or the Named Insured ( if necessary ) to obtain missing information or for clarification of information received.

The most difficult part of the job was trying to contact the Named Insured or the Agents to obtain needed information.

The most enjoyable part was the flexible schedule and the casual atmosphere.

We had great managers and supervisors who expressed the open door policy.
Pros
Meet nice people
Cons
No benefits
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Overall rating

3.8
Based on 1,303 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.5
Management
3.4
Culture
3.8

CEO Approval

84%
416 ratings
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