A typical work day would involve me assisting customers with animal claims. Management is always busy as soon as they come in the workplace. The hardest part of my job is learning and listening to each insured to get there issues resolved. I learned that my job will be a different journey each day and I should approach it with a open mind. My co-workers play a big part of my enjoyment at work, we are also laughing and helping each other out through the tough day.
IT Systems Engineer (Former Employee) – Mayfield Village, OH – August 16, 2017
A fun and exciting place to work. The culture is what you make it. Management is a bit disorganized with flexibility. Inclusive environment and very straight forward. The benefits are excellent! The only real con is movement within the company; it doesn't seem very skill-based and your one-on-one's can be misleading times.
Inclusive, fun work environment with great benefits.
Customer Relations Manager (Current Employee) – Colorado Springs, CO – August 10, 2017
Progressive has been one the best companies I have worked for by far. They definitely offer a diverse culture and appreciate their employees. Definitely not your average call center, they rock the industry!!
Onsite gym, nap rooms, game room, health clinic and great cafeteria food.
Legal Administrative Assistant (Current Employee) – Bothell, WA – August 10, 2017
The atmosphere was fairly relaxed but quite busy. All employees worked together well. The staff and attorneys were polite and considerate of one another. Overall, it was a professional and enjoyable place to work.
Licensed Sales Professional (Former Employee) – Mayfield Village, OH – August 8, 2017
Progressive was a good place to work I personally did not like be tethered to a phone and working in a call center, I like to be more part of a team and seemed a little more like a number to them however they do care about their employees and do try hard to make it a great place to work
This is the WORST company I have ever worked for, Training was horrible! 4-5 people failed out and got fired because the trainers had no clue what they were doing! they say its the best company to work for but its really the best company FOR MICROMANAGING! everything you do is wrong here! managers definitely play favorites and once they don't like you, they will do anything to get you out!!! don't fall for it! they are horrible here
Unrealistic workflow expectations. You are told in the interview that you may need to stay late from time to time, but you soon discover that staying late often is the ONLY WAY to manage the volume. Leadership commends associates who work until 8 or 9pm despite their shift ending at 5 or 6pm. Even an associate who has been in the role for several years and with the company 15 years often works until 8-9pm and on weekends to avoid being written up or possible termination. Leadership leaves at the end of their shift and you have to decide what "the best thing for you" is. Advancement is available for different roles because people want to get out of that job and it's demands. The Claims Adjuster position is kind of a bottom of the barrel spot.
Insurance Rep (Former Employee) – Somewhere USA – August 7, 2017
It used to be a great place to work. When the company's main focus shifted from providing excellent customer service to being totally consumed matrix numbers that fail to measure any attributes that made the company successful, employee morale went out the window as well.
biweekly pay, gainshare
Tuition reimbursement is offered however, only a few of management staff posses formal education and knowledge needed to do the job correctly!
Auto Insurance Sales Agent (Former Employee) – Riverview, FL – August 6, 2017
Progressive will provide you with paid training and help you attain an insurance license in the state of Florida. They provide great health benefits and some PTO. The big issue as a sales agent would be their lack of commission for an exceptional amount of sales.
It is a great place to work. A little stressful in the first year IF you have a chronic illness that keeps you in the hospital. You are not eligible for FMLA until you've worked for the company at least 12 months.
Supervisor (Former Employee) – Seattle, WA – August 2, 2017
No qualms with Progressive whatsoever. Solid company culture with good management. Work/life balance was just okay, but that's the nature of the beast when you're talking about an insurance claims organization.
My schedule was 5:00 A.M. to 1:30 P.M. Monday - Friday.
I started my day at 5:00 A.M. and until 9:00 A.M I was indexing scanned documents into the computer to be processed by Processing Reps. These were documents/information previously requested. The remainder of the day was spent processing the scanned documents and making calls to Agents or the Named Insured ( if necessary ) to obtain missing information or for clarification of information received.
The most difficult part of the job was trying to contact the Named Insured or the Agents to obtain needed information.
The most enjoyable part was the flexible schedule and the casual atmosphere.
We had great managers and supervisors who expressed the open door policy.