Pros: Benefit package, flexible work schedule, clear pay projects in each area
Cons: Stigma of working in call center environment, but it's worth it.
Progressive is a great place to work. They truly foster career development and opportunities to advance and in time even relocate.
For 8 to 10 hours a day you will talk to Policy Holders and resolve billing questions or carry out needed requests to their policies. You will be required to up sell, but not where it is intrusive and uncomfortable. You will be given great opportunities to excel, have time off and invest in your future. Highly recommend this great company, You will also interpret regulations and guidance both within each state and within Progressive agreements. Progressive affords time to learn this, and for awhile it will feel like a great learning curve, but it won't be long where you will feel comfortable. They also foster great team development in each area.