Great pay, and great attempt to be a "laid back employer."
Customer Service Representative (Current Employee) – Colorado Springs, CO – June 11, 2017
The pay is great; however, is you are in personal lines service, expect to take about 75 to 95 calls a day, and never get a break in between. You are able to take your breaks and lunches at any time; however, if everyone decides to go at the same time, there is no real WFM to get agents back on the phone. They are definitely a laid back employer; however, I think they are too laid back.
Ability to control your own breaks/lunches
Constant calls on hold and customers are ridiculously irrational.