Progressive Employee Review

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call center environment with call center metrics
Customer Preservation Specialist (Former Employee) –  Colorado Springs, COMay 6, 2014
I enjoyed my time at Progressive until management and I were unable to come to an agreement due to some family/personal issues.
Pros
onsite medical center
Cons
lack of flexibility
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You’re just a number
CSR (Current Employee) –  Rancho Cordova, CADecember 9, 2017
Extreme constant pressure to meet unattainable goals. Clicky atmosphere.
High turnover
Management has gotten worse over last 2 years. They do not value their employees.
Poor pay for large workload.
Pros
Benefits
Cons
Constant pressure to meet sales goals, low pay, high stress, poor management
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Call center Job
Customer Service Representative (Former Employee) –  Austin, TXDecember 7, 2017
Basic Call center life. Diversity and Inclusion are big in the culture at Progressive. Benefits & Bonuses are Promised Annually. Most enjoyable part of the job are the team meetings; gives you time to communicate with someone other than customers. Work from home is available.
Pros
bonuses
Cons
Attendance is strict
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Overall rating

3.8
Based on 1,463 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.4
Management
3.4
Culture
3.8