Handle claims in an office environment.
Claims Adjuster (Current Employee) – United States – January 8, 2017
Progressive provides a phenomenal level of customer service to their customers, but at the expense of a poor work environment and lack of morale. I received outstanding training and experience over the years and have worked with a lot of great people in that time. I enjoy my job as I get to interact with a diverse group of Special Lines customers and have the opportunity to provide a high-level of customer service. It is often appreciated on a different level than the typical auto customer, as these products are personal to them, and you have a better opportunity to establish rapport.
The front line management team is very helpful and supportive, but there's simply no vision at the top to try to take the company to a whole new level culturally and technologically. For tenured employees, who don't wish to go into management, there's not a lot of opportunities for development or compensation. If you're looking for a great company to learn this business, can thrive in a high-pressure environment, and get a lot of experience in a short period of time, then this is the place. If you plan to stay an adjuster long term, there's not a lot of value placed on tenure in terms of compensation or benefits.
Fantastic training and a sincere drive to serve the customer.
Poor work life balance, lack of vision for the future technologically and culturally. No value placed on tenure.