Senior Customer Service Representative (Current Employee) – Colorado Springs, CO – March 18, 2018
Steep learning curve at the beginning, especially if you don't have a background in insurance/ call center environment. Over time though it slows and there is little new training if any towards new skills or advancement. Managers tend to only notify you of new roles/positions if they have already evaluated your performance and think you would be a good candidate for it, but overall they are very reasonable and really try to work with you, and try to make the job work for you as best a possible. The scheduling department however does make decisions on their own and your direct manager can influence their decisions, but not always so you may or may not get the schedule you need. Day to day work is not super stressful, but it is hard to keep work and life separate. Occasionally there are stressful calls but they are few and far between for most representatives that I have spoken with. Co-workers are great and love to help each other out. 4/5 Overall rating, a good place to work but not a career choice in my opinion.
Great benefits, profit sharing at year end
schedule planning, lack of advancement without changing departments