Claims Adjuster (Former Employee) – Florida – February 13, 2016
Insurance claims in general is a difficult job. The job itself is not that challenging but the workload is unrealistic. The purpose of this review is not to vent but to educate on what to expect as a past employee. I have worked in 4 different offices during my time at Progressive and good management is the key. Regardless of which office you work in, the workload will always be a challenge. It helps when you work in an office where management understands your workload and puts you in the best place to succeed. My last office was not a very enjoyable place to work. There was a sense of pushing out the more tenured employees. It was no surprise to hear that numerous people after me had also quit. If you are interested in working in insurance I would get my experience with Progressive then move on to a better company. All of my friends appear to be a lot happier after they left.
It a good job but is boring is no calls are receive our costumers coming in there is nothing to do. and sometime u have to be alone in the office other then tham i liked it they moved fr from home and i couldn't go.
My work day mostly consists of teaching an array of group fitness classes and personal training. I also get to interact with fitness center members throughout the day, talking to them to find out their goals and struggles so I might help them complete their workout. Additionally, I may simply engage them in conversation to build a rapport. My manager, coworker and I work together to create an inviting and non-threatening atmosphere. The most enjoyable part of this position is getting the chance to help people achieve their goals and realize their true potential. If I am able to help one person, I feel that I have done my job!
corporate culture is great, but not realized locally
Claims Adjuster (Former Employee) – Baton Rouge, LA – January 27, 2016
The company as a whole has a great idea and plan, but there is poor management on a local level that creates a uncomforatable atmosphere to work in. Employees aren't treated fairly and there is a fear of retailiation.
Customer Service Representative (Former Employee) – Cleveland, OH – January 20, 2016
*Processed new insurance policies, modifications to existing policies, & claims forms. *Obtained information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. *Updated existing policies and company records to reflect changes requested by policyholders and insurance company representative
Managed Repair Representative (Current Employee) – Woburn, MA – January 19, 2016
Typical days are 8 am to 5pm but sometimes require extra hours. I have learned all about the auto insurance industry from the claims process to property damage resolution with auto body shops and resolving total loss claims. Co-Workers are great and easy to work with.
Accounting Clerk/Customer Service (Former Employee) – Austin, TX – January 17, 2016
I worked 7 years in the accounting department and that was totally my dream job. When the department was moved to Florida I was transferred to Customer Service department and I worked there for 7 years. Management was very awesome. There was great communication between the management team and our customer service team. The hardest part of my job was the transformation from the accounting department into the customer service unit. The most enjoyable part of my job was the daily fellowship with my co workers. They were like family to me.
Automotive Claims Adjuster (Former Employee) – Norcross, GA – January 15, 2016
Too many claims. Not enough adjusters. Equals bad customer experiences. Management seemed to care but did not DO anything about volume. Too many people get this job and quit as it is very demanding. Everyone seems miserable here. This could be eliminated with the proper claims software, transparency of leadership and monitoring workloads.
Insurance Agent (Direct Sales) (Current Employee) – Colorado Springs, CO – January 15, 2016
If you are new to insurance the training program is amazing, great environment for a call center. However, there are too many people for reasonable advancement beyonbd the entry level, many persons waiting for the better part of a decade or longer to receive any advancement or raises.
Progressive is a great place to work. Starting with an intensive yet fun 4 weeks of training. By the time you hit the floor you have all the information you need to provide great customer service and knowledge of the computer programs to file claims. Management is helpful and available when needed. Co-workers are friendly and kind. The hardest part of the job is taking a claim when there has been a fatal accident. The most enjoyable part of the job is using my friendly calming voice to assist customers in filing their auto claims, and assuring them that Progressive Adjusters will follow up quickly and resolve their claim in an efficient manner.
On-site exercise facility...Fresh buffet including salad and soup bar.
Home Health Aide & Personal Care Aide (Former Employee) – New York, NY – January 14, 2016
My job was to attend appoinments with the eldrley. Light housekeeping, My toughest job was having a bed bound patient. Other then that i really enjoyed doing this job co workers were great and i also always loved every manager i had
Sales/Customer Service Representative (Current Employee) – Mayfield Village, OH – January 8, 2016
The constant requirement to be on the phones while working in customer service and sales call, is absolutely brutal, no person should have to do that all day long. It should be other job aspects to perform so it's not so robotic and monotonous.
Overall the position as a claims adjuster was okay, the work load is too much for the time frame that is provided and for the pay. The metrics sometimes are to high to be met. The one thing that kept me there for so long was the co-workers, I enjoyed the people I worked with. I did learn a lot about adjusting claim and doing coverage investigations.
Wonderful culture. Progressive has been voted a top 5 Workplace to be employed at in the Tampa Bay area for 6 years straight. My day consisted of speaking to prospective and current customers regarding their insurance needs. The management was top-notch with a great work-life balance. I enjoyed my coworkers knowledge and helpfulness. The hardest part of the job was to deal with catastrophic auto accidents. The most enjoyable part of the job was to receive a thank you for a job well done.
Year End Bonus, Games, Recognition, Room for advancement
Very intensive learning at the beginning of career
Damage Estimator and Claims Adjuster (Current Employee) – Lynnwood, WA – December 27, 2015
After nearly 4 years with this company, favoritism and unfair treatment of employees have forced a harsh work environment with little support. Management is poorly overseen, and HR has no presence in local offices. Avoid at all costs -- there is no success to be had here without a complete management overhaul, which is nowhere in sight. You will be overworked, micromanaged, and miserable.