Licensed Claims Adjuster (Current Employee) – Fort Lauderdale, FL – March 29, 2016
The workload is crazy and the compensation is not worth the sacrifices The Ft. Lauderdale office is a nightmare Its like being a part of a cult if you don't drink the cool aide they black ball you Advancement opportunities are available when they want only to positions they want there is a lot of nepotism going on, your good work will never get you anywhere if your supervisor or manager does not like you excellent numbers don't matter if you don't play the game you are invisible and will not get promoted
Customer Service Representative (Former Employee) – Colorado Springs, CO – March 9, 2016
Progressive was a good company to work for. They look out for their employees and provide flexibility to accommodate work/life balance. I found it difficult to advance. There were plenty of opportunities for lateral movements, but not many for advancement.
Great atmosphere, flexible schedule, good benefits
Service Consultant (Current Employee) – Tampa, FL – November 8, 2015
I'm a Service Consultant who services auto policies which entails explaining rate increases, processing policy changes, reinstating policies and things of that nature. I've been with the company a little over a year and have already been promoted to become a Chat Rep and I can not be any happier. The benefits are great, the dress code is super relaxed and the environment is family-friendly, and your job is secure as long as you do it. There are soooo many reps that have been there going on 10, 12, 15, 20 years, so the company is more than stable. I've had over 20 jobs and nothing beats this one!!
1.5 hr lunch, competitive pay, no micromanagement, over-time
Customer Service Consultant (Current Employee) – Mayfield Village, OH – March 29, 2016
It is a wonderful company, excellent benefits, pay is great, most enjoyable part of the job is of course the pay and the year end bonus least favorite part or hardest part would be spending the entire day on the telephone. If you are not accustomed to being on the phone all day it is difficult to do.
On site gym, quiet rooms, excellent benefits, on site health care
claims adjuster (Former Employee) – Madison, WI – November 19, 2015
The work itself is not particularly difficult. If you are good at problem solving, critical thinking, negotiation, and assertive decision making you will be successful. The work load is unrealistic, which causes your work/life balance to become all work and no life. The annual salary saves the company from paying overtime to each adjuster, because you will work overtime regularly (read: daily) to get through your workload.
corporate culture is great, but not realized locally
Claims Adjuster (Former Employee) – Baton Rouge, LA – January 27, 2016
The company as a whole has a great idea and plan, but there is poor management on a local level that creates a uncomforatable atmosphere to work in. Employees aren't treated fairly and there is a fear of retailiation.
Insurance Agent (Direct Sales) (Current Employee) – Colorado Springs, CO – January 15, 2016
If you are new to insurance the training program is amazing, great environment for a call center. However, there are too many people for reasonable advancement beyonbd the entry level, many persons waiting for the better part of a decade or longer to receive any advancement or raises.
Wonderful culture. Progressive has been voted a top 5 Workplace to be employed at in the Tampa Bay area for 6 years straight. My day consisted of speaking to prospective and current customers regarding their insurance needs. The management was top-notch with a great work-life balance. I enjoyed my coworkers knowledge and helpfulness. The hardest part of the job was to deal with catastrophic auto accidents. The most enjoyable part of the job was to receive a thank you for a job well done.
Year End Bonus, Games, Recognition, Room for advancement
Very intensive learning at the beginning of career
Call Center Customer Service Representative (Former Employee) – Rancho Cordova, CA – March 7, 2016
They offer great benefits to their employees they really care! On a typical day you work with customers or potential customers and help them with issues. Progressive offers top pay for the experienced employees.
Progressive is an absolutely amazing company to work for. No insurance company can beat them for pay, culture, and work environment.
There are two different worlds in claims- the field and the call centers. If you come in with a bachelors degree to the "Claims Adjuster Trainee" role, as I did, you will have a great time and get promoted quickly. But if you come into one of the call centers as a "Claims Representative" you may stay there for a long time.
On balance, call-center people ARE happier than at other insurance companies, but its still a grind.
People do get promoted out to the field from the call centers- but only the best of the best. We had someone promoted to our field office from Cleveland and after her first 3 months she was #5 in the state. You can make it with a high-school degree but you have to be exceptionally talented and hard working.
Any job in claims where you are on salary will involve long hours. I would have given 3 stars for work/life balance but they have a lot of family-friendly policies like paid parental leave. On balance they are very accommodating if you have children. Still, claims isn't for everyone. During busy times you might work 12 hour days. On the bright side, you can leave early when there aren't too many claims coming in.
Probably my favorite thing about working for Progressive is the freedom to work how I want. I don't have scripts or call metrics and I can talk to my customers like a human being. After doing well in the trainee role, I've been promoted and get to handle unusual and unique claims. No twomore... days are alike.less
Excellent company with a lot of demands for employees
Claims Generalist (Current Employee) – Los Angeles, CA – July 22, 2015
Overall a great company with a strong commitment to the satisfaction of their employees. Unfortunately the work load is unmanageable for most of the employees which causes a high turn over rate. When employees quit it creates more work for their already overworked ex- coworkers. It's pretty much the norm to be "behind" on your workload. Management continues to hire the wrong kind of people for this job. This isn't a job for the straight out of college, "I've never had a full time job" type. The starting pay is attractive Benefits are average Coworkers and management are great people Prepare to work overtime
Claims Loss Reporting Rep (Former Employee) – Highland Heights, Ohio – August 24, 2015
The work environment seemed tense and times. We seemed to be generally understaffed. there were good benefits and competitive wages. My expectations were a lot different from when I started working and from when I ended my employment. I feel that there weren't many incentives to make employees want to work harder. Very numbers driven. Not enough opportunities for advancement.
great place to work if you have the right supervisor
Customer Service Representative (Former Employee) – Colorado Springs, CO – October 20, 2015
I enjoyed working for Progressive, however, if I would have had more supportive coworkers and better management, the experience would have been much more enjoyable. The benefits and work/life balance were excellent.