Insurance (Former Employee) – Mayfield, OH – April 26, 2017
Great company to work for. Flexible, great co-workers, the goals were attainable. But its a call center so you have to accept that you will get yelled every other 30 minutes by an angry unreasonable person for 10 hours a day.
Licensed Sales Producer + Service Representative (Former Employee) – Colorado Springs, CO – April 26, 2017
Loved this job but it is VERY high-paced, and not for the faint of heart. The general public isn't well-versed in the world of insurance so most of your time is spent explaining what it is and why it's necessary.
Getting sick makes your job duties very hard to perform.
Sales / Services Insurance Consultant (Former Employee) – Colorado Springs, CO – April 14, 2017
Progressive is a really good company to work for, unfortunately they have a lot of customers that hate the company and mistreat the employees. The hardest part of the job is total nastiness from customers. Most enjoyable part can also be the customers.
The administration here is very good with the motive of "true north culture" . These few lines explains a short introduction of my company .This place is really nice and good to work.I really enjoy to work here.
Customer Service Representative (Former Employee) – Sacramento, CA – April 11, 2017
Progressive is a great company to work for, they do special events frequently to help ease the job itself. The job itself is is very difficult and is for a special type of person, often people would not come back without warning.
Insurance Agent (Current Employee) – Phoenix, AZ – April 11, 2017
The compensation and benefits were fare. During the slow seasons the job is a dream. During the peak it can be a nightmare, like most jobs. The people I worked with were great, very low drama. But this company does not promote from within often. The Top Sales manager at the place I worked (Hilda) would rather Hire people from outside the company, pay to license them, train them for weeks, throw them into the job with very little knowledge of the systems and policies. Instead of take tenured and knowledgable employees and train them into having strong management skills. This has an extremely negative effect on the employees. Turn out rate is terrible because the management is some of the worst I've ever seen, people who have been there a long time eventually leave because they realize they have no options. New people leave because every manager is inconsistent and wants different things. It is extremely hard for employees to respect there supervisors when most of them were hired into the company recently and have only spent 4 hours a week on the phone and they are trying to "coach" you into selling better. The Phoenix call center would do much better if they completely restructured the management. Progressive as a whole is not a bad company, the whole issue is the Phoenix call center and I believe Progressive need to start investigating whats going on there before they lose more money.