Progressive Employee Reviews

Found 1,083 reviews matching the search
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Management discriminates
Customer Service Representative/Call Center (Current Employee) –  Mayfield Heights, OHMarch 28, 2017
Management is bad and they don't help you as far as training goes they just throw you out on the floor and expect you to be verbally abused by customers on the phone and take it then I'm not understanding that the customer service reps are doing all the work why is the CEO making a million dollar bonus every year. The only thing good about this company is the benefits
Pros
Benefits
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Very stressful job working in.call center
Call Center Representative (Former Employee) –  Tampa, FLMarch 27, 2017
Very stressful as we were micro managed. Very clickish, if you made a mistake no support from management. You were written up or terminated. Excellent benefits but not worth the stress
Pros
Excellent benifits
Cons
Management
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Excellent company.
Insurance Sales Consultant (Former Employee) –  Colorado Springs, COMarch 27, 2017
If you go the sales route, it can be a little stressful with all of the interviews and tests before you know you actually have a job. Once your actually working for the company, you will love it. They definitely take care of there employees, and the work site is amazing.
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Eduational
Medical Claims Adjuster (Current Employee) –  New JerseyMarch 26, 2017
Management is always there to help you improve your skills. They motivate you to do your best. There is constant training and the expectations are high
Pros
Work life balance
Cons
Heavy workloads
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Poor experience
Claims Adjuster (Former Employee) –  Waukesha, WIMarch 26, 2017
A typical work day involved running around writing estimates and closing claims as fast as possible. If numbers were met you were fine but if you fell behind you were expected to work at all hours to get the job done. Expectations were not reasonable and there was no work/ life balance.
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Good hours and benefits
Claims Assistant (Former Employee) –  Allentown, PAMarch 24, 2017
Professional environment. Good location, hours. Little room for advancement. Coworkers are ok. Fun work environment.

No room for advancement if you do not have a degree.
Pros
Good environment
Cons
Nepetism
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The job
Claims Adjuster (Former Employee) –  Jacksonville, FLMarch 23, 2017
The position as Claims Adjuster is a great job and I really enjoyed helping others during such a stressful time. However the management was not as good as it could have been.
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Bad management
Claims Adjuster (Former Employee) –  Phoenix, AZMarch 22, 2017
The company was great to work for initially. A bad manager in the company drove employees away from the company.I think if the manager would have been removed sooner the company would have been great to work for.
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Not as Inclusive As They Say
Claims Generalist/Commercial Designate (Former Employee) –  Walnut Creek, CAMarch 21, 2017
If you have prior experience, need not apply. They don't like it.
They prefer young fresh out of college people whom they can mold to their standards.
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CSR's are treated horribly
Customer Service Representative (Former Employee) –  Mayfield Village, OHMarch 21, 2017
Everyone knows that customer service representative's are treated the worst when it comes to working with the customers and Progressive has this "lay there and take it attitude."
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Salary and benefits very good
Claims Specialist Lead (Former Employee) –  Miami, FLMarch 20, 2017
Salary and benefits are one of the best around, especially when compared to other large corporations.

The company is slow to adapt to market changes and employees suffer because of it.
Pros
Salary
Cons
Work life balance
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Productive workplace
Licensed Insurance Agent (Former Employee) –  Colorado Springs, COMarch 19, 2017
By working at Progressive I've learned that I can accomplish anything that I put my mind to whether it's obtaining a license for Property and Casualty insurance or anything else
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Great pay and benefits but that's about all.
Customer Service Representative (Current Employee) –  Austin, TXMarch 16, 2017
They spend a lot of time convincing their employees of their culture but don't follow through. Training was great but being on the floor was a nightmare. Call volume was high all year around, manager would only provide numbers if your metrics were low and did little to support or help with fixing metrics. CSR job is really a sales position. No support for escalated calls/cancel requests. Pay was great but not for the stress it induced. I was always given additional tasks outside of my job description to 'prepare' me for an advancement that never happened. Turn over at this company is high for a reason.
Pros
Gainshare
Cons
No manager support, no room for advancement.
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Typical claims job
General Liability Claims Representative (Current Employee) –  WIMarch 15, 2017
Typical claims job, very high volume and workload. And high demand to keep current. Company is growing lots of opportunities in the future for growth as a claims rep.
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Great Culture
Insurance Customer Service Associate (Current Employee) –  Riverview, FLMarch 14, 2017
I loved my job at Progressive. If you are someone who goes to work every day, enjoys flexible scheduling options, and great benefits, it is for you. The only reason I had to leave was because I relocated to an area that was out of range. I will miss this job, and am very disappointed that my journey with them is ending.
Pros
Too many to list. Everything you can think of in the way of perks.
Cons
Nothing.
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Great work/life balance.
Sales Associate (Former Employee) –  Colorado Springs, COMarch 14, 2017
Progressive is a great company to work for. The company offers good benefits with a supportive culture. Opportunities for advancement are met with encouragement from supervisors.
Pros
Work from home opportunities
Cons
Performance based scheduling
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They pay good for all the stuff you must go through
Customer Service Representative (Current Employee) –  Cleveland, OHMarch 14, 2017
Company cares about your compensation. Management isn't always the best. They don't tell you really what your getting into in the interview or in training
Pros
Gain share and celebrations
Cons
Certain rules and manangment don't help with life balances
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Everyone going in different directions
Market Research Analyst (Former Employee) –  Mayfield Village, OHMarch 12, 2017
There are too many people trying to do too many different things. everyone seems to have their own agenda and rarely do they coincide. There is a major lack of shared vision.
Pros
Not enough
Cons
Everyone is doing something different
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Productive exciting work atmosphere
Policy Services Consultant (Current Employee) –  OhioMarch 12, 2017
Wonderful place to work, grow, and learn . Countless opportunities to advance and the leadership goes about and beyond to help with your interest. Wonderful products for customers
Pros
n/a
Cons
n/a
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Diverse work environment that's always changing.
Senior IT Systems Engineer (Former Employee) –  Colorado Springs, COMarch 9, 2017
Your typical day is centered around keeping up with all of the happenings in a large computing environment. These happenings can include problems, changes, disaster recovery, and so forth.
You quickly learn to prioritize tasks while keeping the environment online and running optimally.
Management changes are routine as leadership makes changes based on business needs.
The hardest part of the job would be the pull in many directions as the environment is vast and complex.
The rewarding part of the job is the camaraderie that develops within the team.
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Overall rating

3.8
Based on 1,103 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.5
Management
3.4
Culture
3.8
84%

CEO Approval

Based on 265 ratings
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