Pros: family oriented environment
Cons: difficult to promote with in the company
• Take inbound customer calls ( policyholders, dealers, agents),in order to handle inquiries and transactions for a single line of business.
• Solve problems, educate and answers questions from customers regarding coverage, rates, billing issues and general policy reviews.
• Identify the customers' insurance needs and recommends additional products and coverages.
• Process cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems.
• Part of a specialty team that handles four most unique states( New York, New Jersey, Massachusetts and North Carolina).
• Paticipate in on going training on insurance regulations and guidelines to ensure I am maintaining the highest level of accuracy.
Management is easy to approach and professional.
The enivornment is family oriented. Makes the day go by fast.