Customer Service Associate (Current Employee) – Colorado Springs, CO – August 7, 2014
I have worked at progressive for 3 years and at first I love it. They were flexible with schedules, the calls were not back to back every single day, the benefits were great and the metrics were reasonable. Now they keep adding new metrics every 6 months or so and they do not increase your pay. I'm sorry but to me more work=more pay is a very simple concept. WE LITERALLY HAVE HUNDREDS of calls in cue everyday with only a few seconds in between because of acw and again no pay increase. Furthermore they have a holistic approach that is not consistent between supervisors. They do try to keep employees happy by giving us little incentives but they used to treat their employees better and care less about money. Now everything is all about money and less about employees and customers. Even really tenured people are tired of the stress we are being put through. Progressive should have been hiring more people awhile ago and they should have gave people better schedules coming in. Their forecasting is way off and is completely irresponsible. My love for progressive has quickly turned to regret, disappointment and hate. I'm going to leave very soon as I suspect many others will also. I'm a reasonable person but I am not a robot.
Cafeteria, gym, game rooms, and sleep rooms on site.
they are making a lot of changes at once and all they care about now is profit
Sales / Services Insurance Consultant (Former Employee) – Colorado Springs, CO – April 14, 2017
Progressive is a really good company to work for, unfortunately they have a lot of customers that hate the company and mistreat the employees. The hardest part of the job is total nastiness from customers. Most enjoyable part can also be the customers.
The administration here is very good with the motive of "true north culture" . These few lines explains a short introduction of my company .This place is really nice and good to work.I really enjoy to work here.
Customer Service Representative (Former Employee) – Sacramento, CA – April 11, 2017
Progressive is a great company to work for, they do special events frequently to help ease the job itself. The job itself is is very difficult and is for a special type of person, often people would not come back without warning.
Insurance Agent (Current Employee) – Phoenix, AZ – April 11, 2017
The compensation and benefits were fare. During the slow seasons the job is a dream. During the peak it can be a nightmare, like most jobs. The people I worked with were great, very low drama. But this company does not promote from within often. The Top Sales manager at the place I worked (Hilda) would rather Hire people from outside the company, pay to license them, train them for weeks, throw them into the job with very little knowledge of the systems and policies. Instead of take tenured and knowledgable employees and train them into having strong management skills. This has an extremely negative effect on the employees. Turn out rate is terrible because the management is some of the worst I've ever seen, people who have been there a long time eventually leave because they realize they have no options. New people leave because every manager is inconsistent and wants different things. It is extremely hard for employees to respect there supervisors when most of them were hired into the company recently and have only spent 4 hours a week on the phone and they are trying to "coach" you into selling better. The Phoenix call center would do much better if they completely restructured the management. Progressive as a whole is not a bad company, the whole issue is the Phoenix call center and I believe Progressive need to start investigating whats going on there before they lose more money.
Administrative Assistant (Current Employee) – New Hyde Park, NY – April 8, 2017
As an Administrative Assistant, I have the joys of opening new referrals for both Arbitration and Litigation. A typical day for me includes opening new referrals, completing tasks for my assigned attorneys, scanning and processing legal documents and correspondence - including, but not limited to: motions, summons and complaints, answers, notice of trial, inc.
IT Systems Engineer Sr (Current Employee) – Cleveland, OH – April 7, 2017
the culture is amazing, as with all big companies there is some interior politics but that's to be expected. Everyone is incredibly nice and willing to help no matter what department that may be in. really a great place to work.
IT Service Desk Specialist (Former Employee) – Colorado Springs, CO – April 6, 2017
The company is to regulated by policy and not enough allowance for situations. My phone had glitches causing RONAs which caused my termination regardless of my stellar performance in all other aspects.
Progressive is a great company to work for. A typical day for me consist of claim investigation. I have learned that accidents can be very complex and attention to detail is always necessary. The work place culture is friendly. The most difficult part of the job is telling an insured their car is considered to be a total loss. The most enjoyable part of the job is pleasing the customers.
Insurance Sales Representative (Former Employee) – Phoenix, AZ – April 6, 2017
Sales are just not for me. It was a nice break from medical field but not something i wanted to do for a long period of time. Progressive did have many perks and always found ways to make the job exciting and fun.
The company is growing, there is a lot of room to move, especially if you are able to relocated. There is a ton on training, and a lot of guidance. The workload can be a lot at times. They offer a lot of benefits.