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Progressive
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474 reviews

Progressive Employer Reviews

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fast-paced and constantly evolving company
Claims Specialist (Current Employee), Cincinnati, OHDecember 23, 2014
Pros: will keep you engaged in the day-to-day work duties. never boring!
Cons: currently focused on following processes, rather than the result.
A good place to work that consistently strives to be a leader in the industry.
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Pay not enough for type of work
Claims Adjuster (Former Employee), Reno, NVDecember 23, 2014
Pros: people i worked with
Cons: the job.
Too much work for 9 hour days. Claims adjusters should get paid more than they currently are at Progressive. Company should allow more inter-departmental transfers. The only University the company had a relationship with was University of Phoenix!!!? They should build relations with real universities that other companies will recognize.P
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Great place to work, but claims is a very intense field
Claims Generalist Associate (Current Employee), Sioux Falls, SDDecember 23, 2014
Pros: great management, solid pay, good benefits
Cons: workload, no overtime, lengthy investigations, uncooperative customers
I really love the people I work with, the company is solid and the culture is encouraging...but working claims is more intense that you are probably envisioning. The work never ends, there is always too much to do with not enough time. You should expect to stay very late and even come in on weekends to maintain your sanity. Claims never really end or – more... stop and they are usually simply distributed as # of claims by # of employees on staff that day. So, if there are 100 claims that roll in and 10 people available? 10 claims per person. Whatever doesn't get done today needs attention tomorrow, and whatever you don't get done tomorrow rolls into the next day. The snowball effect is bad and you can end up with a seemingly impossible workload very very easily. Intense is an understatement. – less
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Heavy Phone Usage
Central Claims Rep (Former Employee), Mayfield, OHDecember 21, 2014
Pros: exercise room
Cons: management
*Typical day: Inbound Outbound calls. Input info into computer.
*I earned by adjustor lic.
*Some friendly and annoying co-workers
*They do not drug test there
*Even if you're liked management will not give you a 2nd chance.
*Its easier than you think to get fired from there
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Progressive is an employee-focused company
Instructional Designer (Former Employee), Mayfield Heights, OHDecember 15, 2014
The environment at Progressive is interesting and fun. There is a large on-site gym, dry cleaners, etc. Gainsharing is generous. A ton of modern artwork (though much of it ugly/unappealing) in every building
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Great company to work for.
Casualty Claims Manager (Former Employee), Baton Rouge, LADecember 14, 2014
Progressive is a great company to work for with plenty of opportunity for growth and development. The training is the best in the business in that it is ongoing/continuous.
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Fun place
Customer Service Sales Associate (Current Employee), Riverview, FLDecember 9, 2014
Nice location and offices pay is not what it should be for all the work you do.
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Solid company to work for, great training but limited opportunity to move into management
Estimator / Service Center (Current Employee), Houston, TXDecember 4, 2014
Pros: simple, easy work, socialize with customers and co-workers
Cons: monotonous and redundant work, no mental challenge
Job work/life balance depends on your organizational skills because this is an issue with a great majority of the staff. Most associates feel over worked, under payed and under valued. I give it solid marks because as an estimator there is no pressure, just meeting with customer's to tend to their claims needs. I don't have claims lingering for days – more... or the same person calling six times per day which makes what I do a lot less stressful than the file owners. Everything else is about average w/ Progressive. What a majority of the associates will do is get the training and would go to a competitor who pays more with less claims and stress. – less
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Very interesting workplace
Customer Service Associate (Former Employee), Mayfield Hts, OHDecember 3, 2014
The training at Progressive was very intense due to the quantity of information required to do the job. The environment was college like in a sense and it allowed for more freedom than the average job where taking breaks are concerned. I learned a lot about being a productive customer service representative and about how to deal with different personality – more... types. – less
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consistent customer and employee support.
Customer Service Associate (Former Employee), Colorado Springs, CODecember 2, 2014
A large and highly visible company, Progressive offers a wide variety of positions and is always reinventing ways to serve its customers and employees.
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Productive places to work with emphasis on work/home life balance
CSR (Former Employee), Colorado Springs, CO and Austin, TXDecember 2, 2014
Pros: game rooms, managers going the extra mile
Cons: back to back phone calls
While I Progressive, I took back to back phone calls assisting customers with every day insurance needs. I learned how to effectively use my time to accomplish the most. And I loved how flexible the schedule was.
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Lots of work and caring management
Claims Representative / Adjuster (Former Employee), Macon, GANovember 22, 2014
You will be very busy but at least you are treated like a human being unlike by companies that use green reptiles in commercials.
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Good Company, Just Not for Me
Claims Contact Representative (Former Employee), Mayfield Village, OHNovember 20, 2014
There are many positive qualities about this company and for many people they find a life long career at Progressive. This wasn't the case for me because I was working overnight in the call center while attempting to attend school full time.
I found it difficult to balance the two and therefore chose to resign in favor of finishing school.
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casual atmosphere
Analyst, Subrogation (Current Employee), Mayfield Heights, OHNovember 20, 2014
a lot of talk about life work balance, not a lot of action. management style varies widely. casual culture and attire. very results driven
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Lures you with perks
Customer Service Associate (CSA) (Former Employee), Cleveland, OHNovember 19, 2014
Pros: benefits (vision, dental, medical); on-site restaurants, gyms and healthcare facilities.
Cons: stressful; top down management approach
At the call centers you work long days with irregular hours. In exchange for that schedule you receive an excellent benefits package and additional perks like onsite restaurants, gyms, healthcare facilities, art/culture events, etc. It's as if they never want you to leave. The call centers are often improperly staffed leading to either excessively long – more... lulls or extremely high call volume. Room for advancement is plentiful because the company is so large however it might take 3-5 years minimum for someone to move out of the call center. – less
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Stagnant environment
Sales (Former Employee), Austin, TXNovember 18, 2014
Pros: doctor/cafeteria on site
Handled inbound calls from around the US to help customers with their insurance needs. Worked in a cubicle all day with very little interaction from others. Good company and good benefits, but not for someone who enjoys working face to face with people.
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Fun yet educative
QA Engineer (Former Employee), Cleveland, OHNovember 18, 2014
You need to work in insurance domain to become a good tester and Progressive jut teaches you that.
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Good Company
Senior Business Analyst / Consultant (Former Employee), Commercial Vehicle Division Highland Heights OhioNovember 14, 2014
Pros: great hardworking and freindly people.
Diverse and plenty of opportunities once you get in the door. Management was great in my department.
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Love this place
Claims Admin Support (Current Employee), RiverviewNovember 11, 2014
Pros: great work enviroment
Cons: ins meh
Highly recommend. It's great place to work for. I plan on retiring here!!!
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Great place for new college graduates entering the workforce
Senior Claims Representative (Former Employee), San Francisco, CANovember 10, 2014
Pros: great people!
Cons: volume picks up quickly.
I loved my time at Progressive. I loved the fast-paced energy while working at Progressive. Everyone I worked with at Progressive was great! The only negative was working with body shops in obtaining agreed prices for repairs. To be fair, body shops will always want more money, insurance companies will always want to pay less. if you can negotiate, – more... then you will enjoy your time! New college graduates will do well at Progressive as college new gradate usually want to "stamp" their name on their job and prove they are valuable by working hard. Do your time at Progressive as they have the best training available, then move on to other insurance companies for more money! – less

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About Progressive

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