Customer Service Associate (Current Employee) – Colorado Springs, CO – August 7, 2014
I have worked at progressive for 3 years and at first I love it. They were flexible with schedules, the calls were not back to back every single day, the benefits were great and the metrics were reasonable. Now they keep adding new metrics every 6 months or so and they do not increase your pay. I'm sorry but to me more work=more pay is a very simple concept. WE LITERALLY HAVE HUNDREDS of calls in cue everyday with only a few seconds in between because of acw and again no pay increase. Furthermore they have a holistic approach that is not consistent between supervisors. They do try to keep employees happy by giving us little incentives but they used to treat their employees better and care less about money. Now everything is all about money and less about employees and customers. Even really tenured people are tired of the stress we are being put through. Progressive should have been hiring more people awhile ago and they should have gave people better schedules coming in. Their forecasting is way off and is completely irresponsible. My love for progressive has quickly turned to regret, disappointment and hate. I'm going to leave very soon as I suspect many others will also. I'm a reasonable person but I am not a robot.
Cafeteria, gym, game rooms, and sleep rooms on site.
they are making a lot of changes at once and all they care about now is profit
Claims Adjuster (Former Employee) – Phoenix, AZ – March 20, 2018
Progressive cares about its employees. They really take the time to ensure you are trained to handle the work that comes your way. As a claims adjuster the workload can be large and many feel the strain however it all comes down to time management
I really enjoy working for Progressive. The company offers a wonderful work-life balance that allows you to be flexible as long as you are contributing to the bottom line. I especially like the integrity that flows from upper management all the way done to individual contributors. By far one of the best companies I have worked for.