The compensation and benefits were fare. During the slow seasons the job is a dream. During the peak it can be a nightmare, like most jobs. The people I worked with were great, very low drama. But this company does not promote from within often. The Top Sales manager at the place I worked (Hilda) would rather Hire people from outside the company, pay to license them, train them for weeks, throw them into the job with very little knowledge of the systems and policies. Instead of take tenured and knowledgable employees and train them into having strong management skills. This has an extremely negative effect on the employees. Turn out rate is terrible because the management is some of the worst I've ever seen, people who have been there a long time eventually leave because they realize they have no options. New people leave because every manager is inconsistent and wants different things. It is extremely hard for employees to respect there supervisors when most of them were hired into the company recently and have only spent 4 hours a week on the phone and they are trying to "coach" you into selling better. The Phoenix call center would do much better if they completely restructured the management. Progressive as a whole is not a bad company, the whole issue is the Phoenix call center and I believe Progressive need to start investigating whats going on there before they lose more money.
benefits, culture, salaries
management, no opportunities