IT OPERATIONS ANALYST, SYSTEMS AND INFRASTRUCTURE (Current Employee) – Colorado Springs, CO – December 9, 2013
fantastic learning environment, fair pay, bonus in the form of profit sharing yearly. IT group sees high turnover due to poaching, they on average pay less than national average or even area average salary. Management is caring, but upper management has made a mess of the division lately.
good teamwork, caring management, fair pay and bonus
reorganization of it department, average salary is lower than average
Fun place to work...Lots of positive attitudes..amazing people to work with!!! Best job I've ever had
Services Representative (Current Employee) – Colorado Springs, CO – March 27, 2016
So far AWESOME JOB!!! I LOVE WORKING FOR PROGRESSIVE!!! Training comes with a lot of information to take in, but so helpful to learn so much about Insurance...Progressive really cares about their employees and customers.. You don't see that a lot with most jobs..meeting other new employees is awesome, especially if you're new to the area! Overall great job
Great co-workers...Supportive environment
Fear of being stuck there in the snow with no food lol
Customer Service (Current Employee) – Rancho Cordova, CA – April 14, 2016
The only opportunity for advancement are if you meet a certain criteria. 1 Have to be female, 2 Have to be from a certain country south of the border and 3, you would have to be of a certain orientation. This is not coming from a sour employee, rather from a disappointed one who has been with the company for years and has seen the culture change drastically in the past few years. This used to be a great company to work for. Used to be. Now they want to be number 1 industry and are willing to sacrifice the Core values and belief system that they were based on. Customer Service means nothing to the management. Sales is all that matters.
I was let go after being promoted near the end of Q4. They lied to me when I signed my exit paper work and now my unemployment for the 4 weeks I was unemployed had been denied. I have a two year old at home and did not eat to get by. The entire thing was per-meditated. I found out from a friend of mine they were planning on letting me go for weeks as well as others all the while smiling and acting as if it were normal.
Poor management, no job security, very political, no work life balance.
Licensed Claims Adjuster (Current Employee) – Fort Lauderdale, FL – March 29, 2016
The workload is crazy and the compensation is not worth the sacrifices The Ft. Lauderdale office is a nightmare Its like being a part of a cult if you don't drink the cool aide they black ball you Advancement opportunities are available when they want only to positions they want there is a lot of nepotism going on, your good work will never get you anywhere if your supervisor or manager does not like you excellent numbers don't matter if you don't play the game you are invisible and will not get promoted
Fun environment with very high call volume. Their new sales process doesn't necessarily work with every customer, but they hold you to high standards. The most fun is talking with new people on a daily basis. The hardest part is the raising the standards you're required to meet and lack of coaching to help achieve them depending on who your supervisor is. Overall the 2 years I was there were very enjoyable.
Call Center Customer Contact Representative (Former Employee) – Highland Heights, OH – March 5, 2016
Working at Progressive is fabulous if you can get in. The only department I don't care for is the recruiting department. They could care less about you. I resigned due to health problems. Since then it's impossible to get rehired. I have even got state licensed to increase my chances. The recruiters need to go, they do not care about applicants like you or me because they have a job and they take Progressive for granted. Anyone that works at Progressive and hates it is stupid. I am all about providing virtually perfect customer service what Progressive is known for. I love this company with my whole heart and want to retire there if I can get back in. Progressive is the best!!!
Commercial Direct Sales (Former Employee) – Colorado Springs, CO – April 10, 2016
Below industry norm for compensation benefits are about normal for most business'. People are great but opportunities for advancement are rare, Progressive will hire inexperience college grads for claims positions instead of promoting from within. Talent leaves the company for other insurance companies due to this management approach.
Responsible for handling insurance claims filed by policyholders. Plans and schedules work needed to process claim, interviews claimant and witnesses, and investigates claims. Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, dog bites, or alleged negligent behavior. Consult with accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation. Work with attorneys to defend insurer's position as claim is contested and issue payout amounts accordingly and accordantly. Negotiate with claimant to settle claim. overall very stress full and under paid.
When people say the workload is bad, they aren't lying.
Claims Generalist Associate (Former Employee) – Springfield, MO – March 14, 2016
I worked for Progressive for four years as a Claims adjuster. I started at a time when we were not going to be hiring people to a time of hiring left and right. The problem is, the more tenure you gain at one position and not move forward to a new one, the more they push the load on you as a way to get you to ether move forward or move on. We often joked that hard work is rewarded with more work. The bad thing is if you don't want to move into injuries, you will forever be stuck as a generalist, and eventually pushed out of your job. They do tend to care about their employees by buying you meals and snacks all the time. But it's also a way to hide that you are working 60+ hour weeks, 6 days a week.
Customer Service Consultant (Current Employee) – Mayfield Village, OH – March 29, 2016
It is a wonderful company, excellent benefits, pay is great, most enjoyable part of the job is of course the pay and the year end bonus least favorite part or hardest part would be spending the entire day on the telephone. If you are not accustomed to being on the phone all day it is difficult to do.
On site gym, quiet rooms, excellent benefits, on site health care
My work day mostly consists of teaching an array of group fitness classes and personal training. I also get to interact with fitness center members throughout the day, talking to them to find out their goals and struggles so I might help them complete their workout. Additionally, I may simply engage them in conversation to build a rapport. My manager, coworker and I work together to create an inviting and non-threatening atmosphere. The most enjoyable part of this position is getting the chance to help people achieve their goals and realize their true potential. If I am able to help one person, I feel that I have done my job!
Customer Service Representative (Former Employee) – Colorado Springs, CO – March 9, 2016
Progressive was a good company to work for. They look out for their employees and provide flexibility to accommodate work/life balance. I found it difficult to advance. There were plenty of opportunities for lateral movements, but not many for advancement.
Great atmosphere, flexible schedule, good benefits
Progressive is a great company. The only reason I left is because when I started they were very lenient with schedule adjustments, you could submit to make your own schedule and they'd approve or disapprove but they'd at least make an attempt to work with you; after about a year and a few months in they arranged scheduling by production and it completely through off my work life balance, forcing me to leave. As far as dealing with the work flow, it was the average office's workflow. Lots of busy days but the managers are extremely supportive and I feel honored to have met some of the people I met while employed with the company. The company has great values.
Accounting Clerk/Customer Service (Former Employee) – Austin, TX – January 17, 2016
I worked 7 years in the accounting department and that was totally my dream job. When the department was moved to Florida I was transferred to Customer Service department and I worked there for 7 years. Management was very awesome. There was great communication between the management team and our customer service team. The hardest part of my job was the transformation from the accounting department into the customer service unit. The most enjoyable part of my job was the daily fellowship with my co workers. They were like family to me.
Customer Service Representative (Former Employee) – Cleveland, OH – January 20, 2016
*Processed new insurance policies, modifications to existing policies, & claims forms. *Obtained information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. *Updated existing policies and company records to reflect changes requested by policyholders and insurance company representative
If you like change, you'll love Progressive! The company has an excellent training program, great benefits &, competitive pay. Management is supportive, fair, and available. I stayed with company for 20 years because I was challenged, valued and felt a sense of accomplishment each and every day.
Centralized Claims Representative (Former Employee) – Mayfield Village, OH – March 14, 2016
Leaving training with past due work items is a set up for failure. Forget what you just learned in training, do it my way attitude for most. Everyone does things differently so you will get different answers for the same question.
Claims Litigation Specialist (Former Employee) – Mayfield Heights, OH – February 17, 2016
I started out with Progressive right out of college. The culture and the people made it easy to get acclimated to the full-time work and made it enjoyable to go into work every day. The managers were on task and helpful with every issue, as well as concerned with development of all the employees within their groups and the company.
Wonderful culture. Progressive has been voted a top 5 Workplace to be employed at in the Tampa Bay area for 6 years straight. My day consisted of speaking to prospective and current customers regarding their insurance needs. The management was top-notch with a great work-life balance. I enjoyed my coworkers knowledge and helpfulness. The hardest part of the job was to deal with catastrophic auto accidents. The most enjoyable part of the job was to receive a thank you for a job well done.
Year End Bonus, Games, Recognition, Room for advancement
Very intensive learning at the beginning of career