Fun place to work, Work load made it impossible to stay!
Claims Adjuster (Former Employee) – Davenport, IA – July 30, 2016
I worked in the claims department. Progressive was a great place to work. However, the amount of work that one person is expected to do is outrageous. You are on salary, so there is no overtime pay, and you will have to work over about 4-5 days a week to keep up. You get so many claims at a time that you can not hardly keep up unless you come in early and leave late, which is what I was doing. I was told that the claims load would slow down, but that did not ever happen. I would get slammed with so many claims that I could not finish in a day. If they would spread the claims out and not give one person so much work to do, I would have stayed there forever. However, I'm not about to work 55-60 hours a week with no overtime pay and never see my family because my work load is so high. Maybe in the future they will see that it is hard for a single person to do the work that you need 2-3 people doing. After speaking with management I know that nothing will change anytime soon. Work load was to much and I had to resign.
Work load & Working 55-60 hours a week to keep up and not being compensated for it.
Applicant for CSR (Former Employee) – Colorado Springs, CO – July 26, 2016
Just writing to weigh in so as to share my own experience as well as my opinion regarding both the online assessment and the telephone interview process. Both were exceedingly lengthy and rather complicated. I spent quite a lot of time in order to adequately attempt to prepare myself by conducting my own research and trying to have some per-planned responses for the interview. I hold a college degree and am also an experienced customer service representative yet was told that based upon further evaluating my information after the telephone interview I would not be advanced forward for further consideration. However, the recruiter lead me to believe otherwise based upon the feedback which I received upon commencing the interview. I was not only shocked by was rather concerned by the screening tactics implemented and not quite sure I was properly evaluated. I feel this company is overlooking quite a large group of qualified individuals who might make wonderful employees. Progressive needs to modify their rigid and rather secretive behavioral screening process for seasoned adults workers. I gather they want someone with little to no experience so that they can mold the individual to their own standards and needs. Good luck if you should become chosen to advance forward- I think you may be in for quite a stressful environment that may be rather rigid.
Started in January as a temp employee.Was terminated in July. Had an extensive interview with Progressive,didn't pass wasn't hired as a permanent employee.Months later another opportunity came along,my supervisor said I could reapply but again would have to take the telephone interview,and the one on one interview again! At this time I told her I wanted to decline,but maybe next round I would reapply.I told her at this time I wasn't ready,and seriously had some doubts about working here permanently. Weeks later, I spoke to a recruiter for advice,went back to my supervisor and told her I had a change of heart,and would like to be considered for the next round of interviews for the CP1 Claims Position.When I was there I was out sick 1 day, 99%on time.Was friendly, upbeat,sometimes a little too loud. But when I look back I enjoyed for the most part my co-workers! I however did not feel comfortable around some of the managers! I know in the State of Florida,employers do NOT need to give a TRUE reason for termination.However,it is too say the least really unprofessional,and sad that my recruiter called me on a Sunday morning informing me that I was terminated!!
Tedious position! No offers to advance, or help with other duties.
Answered inbound calls (heavy call volume) to assist customers with their personal lines account (auto, motorcycle, boat, umbrella, homeowners, etc.) i.e.- adding or deleting vehicles, taking payments, changing coverage's on their policy, underwriting, as well as gathering info from the Department Of Motor Vehicles of that state. Also (during low call volume) I assisted with data entry work to process claims i.e.- insurance/vehicle information, medical records, police reports, auto shop paperwork, etc. via computer or 10 key touch while maintaining all clerical/administrative work which also consisted of updating company files in alphabetical order by customer's name or policy number.
Customer Service Consultant (Current Employee) – Phoenix, AZ – July 9, 2016
I learned to be the most respectable and able employee with this company. I changed thru crafts from carrying mail, to training to be a supervisor, and beyond. I truly did enjoy every minute of it, and sometimes regretting branching out into other professions.
Claims Adjuster Intermediate (Former Employee) – Federal Way, WA – July 5, 2016
I gained many skills working at Progressive - became proficient in negotiation, heavy workload management, customer service, and I learned the insurance world. My co-workers were wonderful and made coming to work worth it.
The management and the human resource department made this job unbearable. They work together to ostracize you out of a promotion or a position to give it to a chosen source of their own. It is really sad to know that this still occurs within employers.