Progressive Employee Review

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Exciting & fast paced
Unit Supervisor/Team Leader (Former Employee) –  Fredericksburg, VAOctober 29, 2013
Company is willing to train the right person. Many opportunities for advancement.
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great place to work
IT Systems Engineer Senior (Current Employee) –  Mayfield Heights, OHFebruary 16, 2018
great place to work.flexable. great pay. management could use more training and learn what direct reports actually do, though. nice gainshare check at end of year
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Claims Generalist Associate
Claim Adjuster (Former Employee) –  Plymouth, MIFebruary 16, 2018
Typical day would be addressing emails, voicemails/ incoming phone calls, making outgoing phone calls, and working on newly assigned claims. An Adjuster can get up to12 claims per day once you're put in the loop (after you complete training which is about 4 weeks). A lot of work given to Claims Reps, most of the time you will be overwhelmed. Not required to work overtime but you WILL have to work OT to keep up with the work load. OT is not paid. Sometimes OT is available certain times out the year but it must be approved by Upper Management. Part of your job requirements is to be available on the phone to take incoming claim related calls from all over while managing your own inventory of claims. You do not need prior insurance experience nor licensing with the state for this position. Workplace culture is good, great people from all different backgrounds/ages that work here. Hardest part of the job is trying to manage the workload. You can be successful based on the type of Supervisor/Team Lead you have...some are understanding, knowledgeable and really know the industry and know how challenging claims can be and always willing to help...others not so much and can make you're job even more challenging. This goes without saying, you will be stressed in this position, but it is what you make of it. You will develop thick skin working with upset customers which I believe is great as you will need it for any job/position in customer service going forward and also in life. If you're friendly, let the customers speak and show them respect a lot of times customers are pretty pleasant  more... if you keep the lines of communication open with them and ALWAYS set expectations with them, they love it. Lastly, if you are not an organized person, this job is not for you.  less
Pros
No set scheduled lunches (1hr lunch), Flexible working weekends as it is not required, Great co-workers
Cons
Heavy workload, Unrealistic Expectations, Supervisors/Team Leaders all Manage their teams differently, No overtime pay
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Overall rating

3.8
Based on 1,591 reviews
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Ratings by category

3.5Work/Life Balance
3.9Compensation/Benefits
3.4Job Security/Advancement
3.4Management
3.8Culture