Customer Service Representative (Former Employee) – Tampa, FL – June 14, 2014
Provide client with policy information, make changes on policies as require. Deal with client that were upset because of guide lines. Very low co-worker relationship. Management focus customer satisfaction answer phone call in timely managers and solution solving.
I was let go after being promoted near the end of Q4. They lied to me when I signed my exit paper work and now my unemployment for the 4 weeks I was unemployed had been denied. I have a two year old at home and did not eat to get by. The entire thing was per-meditated. I found out from a friend of mine they were planning on letting me go for weeks as well as others all the while smiling and acting as if it were normal.
Poor management, no job security, very political, no work life balance.
Call Center Representative (Former Employee) – Sacramento, CA 95818 – April 26, 2016
If you're good with problem solving, quick learning, and very good with multitasking this job is definitely for you. There's always something to do from solving a customers problems to trying to gain more customers
Customer Service (Current Employee) – Rancho Cordova, CA – April 14, 2016
The only opportunity for advancement are if you meet a certain criteria. 1 Have to be female, 2 Have to be from a certain country south of the border and 3, you would have to be of a certain orientation. This is not coming from a sour employee, rather from a disappointed one who has been with the company for years and has seen the culture change drastically in the past few years. This used to be a great company to work for. Used to be. Now they want to be number 1 industry and are willing to sacrifice the Core values and belief system that they were based on. Customer Service means nothing to the management. Sales is all that matters.
Central Claim Unit Representative (Former Employee) – Mayfield Village, OH – April 13, 2016
a typical day at work was getting 12 of the same type of claim they expect you to take 1 hour lunch as well as 1 hour to do other peoples work by handling their calls. they are very hard on giving overtime and it is a very stressful department. but expect you to get EVERYTHING done in 8 hours
i learned that handling claims isn't for everyone but it is doable if management wasn't always on your back
management is a 2 step process. supervisors press and press about "numbers" and then throw you under the bus every chance they get when upper management gets involved
co workers are amazing
the hardest part of the job is the workload. its non stop. have to do your own investigations, review police reports, chase people down and get cursed out and when it bothers you management could care less
the most enjoyable part of the job is the paycheck
Fun environment with very high call volume. Their new sales process doesn't necessarily work with every customer, but they hold you to high standards. The most fun is talking with new people on a daily basis. The hardest part is the raising the standards you're required to meet and lack of coaching to help achieve them depending on who your supervisor is. Overall the 2 years I was there were very enjoyable.
Commercial Direct Sales (Former Employee) – Colorado Springs, CO – April 10, 2016
Below industry norm for compensation benefits are about normal for most business'. People are great but opportunities for advancement are rare, Progressive will hire inexperience college grads for claims positions instead of promoting from within. Talent leaves the company for other insurance companies due to this management approach.
If you like change, you'll love Progressive! The company has an excellent training program, great benefits &, competitive pay. Management is supportive, fair, and available. I stayed with company for 20 years because I was challenged, valued and felt a sense of accomplishment each and every day.
Progressive is an absolutely amazing company to work for. No insurance company can beat them for pay, culture, and work environment.
There are two different worlds in claims- the field and the call centers. If you come in with a bachelors degree to the "Claims Adjuster Trainee" role, as I did, you will have a great time and get promoted quickly. But if you come into one of the call centers as a "Claims Representative" you may stay there for a long time.
On balance, call-center people ARE happier than at other insurance companies, but its still a grind.
People do get promoted out to the field from the call centers- but only the best of the best. We had someone promoted to our field office from Cleveland and after her first 3 months she was #5 in the state. You can make it with a high-school degree but you have to be exceptionally talented and hard working.
Any job in claims where you are on salary will involve long hours. I would have given 3 stars for work/life balance but they have a lot of family-friendly policies like paid parental leave. On balance they are very accommodating if you have children. Still, claims isn't for everyone. During busy times you might work 12 hour days. On the bright side, you can leave early when there aren't too many claims coming in.
Probably my favorite thing about working for Progressive is the freedom to work how I want. I don't have scripts or call metrics and I can talk to my customers like a human being. After doing well in the trainee role, I've been promoted and get to handle unusual and unique claims. No twomore... days are alike.less
Licensed Claims Adjuster (Current Employee) – Fort Lauderdale, FL – March 29, 2016
The workload is crazy and the compensation is not worth the sacrifices The Ft. Lauderdale office is a nightmare Its like being a part of a cult if you don't drink the cool aide they black ball you Advancement opportunities are available when they want only to positions they want there is a lot of nepotism going on, your good work will never get you anywhere if your supervisor or manager does not like you excellent numbers don't matter if you don't play the game you are invisible and will not get promoted
Customer Service Consultant (Current Employee) – Mayfield Village, OH – March 29, 2016
It is a wonderful company, excellent benefits, pay is great, most enjoyable part of the job is of course the pay and the year end bonus least favorite part or hardest part would be spending the entire day on the telephone. If you are not accustomed to being on the phone all day it is difficult to do.
On site gym, quiet rooms, excellent benefits, on site health care