Customer Service Representative (Former Employee) – Tampa, FL – June 14, 2014
Provide client with policy information, make changes on policies as require. Deal with client that were upset because of guide lines. Very low co-worker relationship. Management focus customer satisfaction answer phone call in timely managers and solution solving.
CSR - Customer Service Representative (Former Employee) – Monument, CO – January 19, 2018
This company was amazing to work for in 2011 when I first started here. By time I left in 2014 it was a completely different story, all they cared about was the bottom line. Be prepared to hit all of your numbers or you will be warned and eventually terminated. I decided to leave because they were taking away all of the flexible schedules and implementing schedules based on your job performance. I was missing time due to an Auto accident so I assumed and was basically told I would get a shift I didn't want. With two young kids and Dr. appointments that just wasn't feasible. As time went on I asked more people how they felt about the workplace. I learned many of them were on meds to cope with the stress. I put my 2 weeks in and couldn't be happier.
Lunch in house, Great benifits
Mandatory overtime, Management, First call resolution, clicks