Progressive Employee Review

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Fast paste work, knowlege, focus
Customer Service Representative (Former Employee) –  Tampa, FLJune 14, 2014
Provide client with policy information, make changes on policies as require. Deal with client that were upset because of guide lines. Very low co-worker relationship. Management focus customer satisfaction answer phone call in timely managers and solution solving.
Pros
long lunch time and flex break
Cons
Schedules
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Progressive Life
Licensed Insurance Agent (Current Employee) –  Tampa, FLJanuary 19, 2018
Less stressful job I had in my life! I love it! Opportunities to move up are fast and easy. Very friendly staff and treat you like a person and not just a robot.
Pros
Take lunches when you want.
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Overall Experience
CSR - Customer Service Representative (Former Employee) –  Monument, COJanuary 19, 2018
This company was amazing to work for in 2011 when I first started here. By time I left in 2014 it was a completely different story, all they cared about was the bottom line. Be prepared to hit all of your numbers or you will be warned and eventually terminated. I decided to leave because they were taking away all of the flexible schedules and implementing schedules based on your job performance. I was missing time due to an Auto accident so I assumed and was basically told I would get a shift I didn't want. With two young kids and Dr. appointments that just wasn't feasible. As time went on I asked more people how they felt about the workplace. I learned many of them were on meds to cope with the stress. I put my 2 weeks in and couldn't be happier.
Pros
Lunch in house, Great benifits
Cons
Mandatory overtime, Management, First call resolution, clicks
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Overall rating

3.8
Based on 1,534 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.5
Management
3.4
Culture
3.8