Customer Service Representative (Former Employee) – Tampa, FL – January 9, 2013
-Answer between 80-100 calls a day -Learned about auto insurance -Management was very supportive and willing to work with you -Co-workers were all very hard worker -Long hours. My shift was 10 hours long -Helping the customers
Customer Service Rep (Former Employee) – Colorado Springs, CO – March 22, 2018
Progressive is a fairly decent place to work. They have many different perks for their employees. My experience is not the norm however my experience with management was lackluster. my first year their my manager had a completely different shift then I did therefore I went a whole year without any coachings and no compensation increase. my 2nd manager aggressively micromanaged every second of every person on the team.
Claim Representative (Former Employee) – CT – March 22, 2018
Good for newer college graduates. Fast paced and high tech company. Very challenging to meet key performance indicators. Management is strong and can be very directive at times. Culture is good for young professionals. Working in claims is hard work.