Progressive has an extremely high turnover, like any call center. They try to disguise it with great culture and fun activities but at the end of the day their main concern is metrics. More recently, the service position has become much more SALES based, however they also disguise this as just another service metric, while their goals for sales are getting higher and higher. They do not realize the stress they put on employees, as a lot of them are struggling to meet their sales goals (in a customer service job.) It began to feel like they don't care if you are helping the customer effectively anymore, but just, "you could have offered them this." Rates constantly go up on the customers with not much of an explanation, but the employee is expected to take the hit constantly and tell them it is due to cost of business going up.
They hold an annual shift bid, where once a year they completely stress out their employees by making them select and bid on schedules based on the ranking the employee received. You may start with a great schedule, but if you aren't in the top ranks of your position come bid time, you will most likely end up with a weekend schedule you don't want, but are forced to work. I know many people who have had to quit because they couldn't arrange childcare based on the schedule they were given and forced to work.
Steady hours, benefits, cafeteria
Constant calls, Angry customers, stressful