Incompetent management with high and unrealistic demands make this job stressful and unsuccessful. There is no balance for work and family life. If you not in with the clicks then you are considered an outsider. If you are a threat to the company and don't fall inline with the sheep and cattle they will do everything they can to force you out of the company. Do not work for this company it is not worth your time and health.
If your not in with the clicks they will force you out!
Bilingual Customer Service Representative (Current Employee) – Sacramento, CA – May 26, 2017
Its a call center environment which does provide a variety of ways of entertainment. It has a very positive outlook and environment, people are very friendly and willing to help when you ask them to. Most people just want you or anyone else to succeed.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Mayfield Village, OH – May 24, 2017
The people and culture at Progressive are great, however it is a very stressful job. Training is very thorough. Taking calls all day every day is the hardest part. I would rather not be sitting at a desk all day.
Home Health Aide (Former Employee) – 744 broad street newark new jersey – May 23, 2017
It very loving to work there people r very nice n i like working. It at. 744 brpad street in newark new jersey I cant say it easy i love working n o wamt to work more . i just want to work a full time job i love working.
It good to help people i learn ny exprience
It kind of hard work when u javent done it bit i like working
Claims Representative (Former Employee) – Fishkill, NY – May 21, 2017
Progressive was a decent place to learn the business. Their training was very thorough but not always realistic. At least in my branch we worked well as a team. Pay was low for all the work that they expected.
I felt like I was sold on the culture and I was sold on the benefits. I was also sold on the job role and what it entails. However, when I hit the sales floor it was completely Cut Throat and there's a lot more to your role then you're sold on it in the beginning.
They sell you on a culture. They sell a work environment that seems great. However, once you're in you quickly realize it's a call center like any other. You're a number not a person.
Customer Service Agent (Former Employee) – Cleveland, OH – May 19, 2017
From what I can recall tons of information; they were not organized into pc's like today so it was a longer call. This was frustrating for both customer and agents. I was not there that long because I got engaged and my former husband had an executive level job so we moved to Florida where I reside today. It was extremely fast paced with calls back to back to back which made my head spin making it difficult to concentrate on new issue. Co-workers and boss were friendly and we did get free lunch in a nice cafeteria. I was not so sad to leave that job it was tough but formed great experience for customer service and management and related opportunities.
FIRE AND THEFT INVESTIGATOR (Current Employee) – FL – May 18, 2017
You are judged on metrics that are often out of your control. You are expected to review estimator work product as if you are their manager. If the customer feels like the estimator gave a low ball car value they will tank your survey and even if there's no evidence of poor handling on your part you are held accountable for another employee's work product and forced to give reasons on what you could have done to prevent the negative score. Customer surveys are paramount in this position. If you want to learn how to detect fraud thus wanting to pursue a role in SIU in the future this is a great position. The most enjoyable part is the overall investigation portion because fraud detection is interesting especially when a customer is trying to commit fraud.
Claims Adjuster (Former Employee) – Oklahoma City, OK – May 17, 2017
This company paid well and had good benefits but the communication to do your job was cliquish and selective (who you drank with). The upper management was very good but middle management played favorites
Customer Service Specialist (Former Employee) – Texarkana, TX – May 16, 2017
Working at the Texarkana branch of Progressive Claims was one of the most rewarding job opportunities I have had. This job at the time was part time employment but the feel in the office was full time joy. The management was the best and co-workers valued your time there. Customer service was exampled to each and every person who walked through the door daily. I give this business a 12 out of a 10 scale!