Personal Lines Insurance Agent (Former Employee) – Tampa, FL – July 21, 2017
Less fun, more profit driven over time. Team coffee makers replaced with Kuerig. Lots of Spin such as associates called consultants. Perverse definition of "flexibility" given when limiting usage of earned time off while simultaneously increasing penalties for any attendance occurrences. R&R budget going from individual supervisor budgets (given to associates as determined by their team; usually gift cards, food, or Logo laden goods) to large parties and corporate pep rallies. Newer employees hired at higher rate than existing with no consideration for the veterans.
IT DOMAIN ARCHITECT (Current Employee) – Cleveland, OH – July 21, 2017
Progressive hires a lot of really nice people, but sometimes the focus seems to be on just all "collaborating" rather than being really productive. That can be frustrating. But it certainly isn't the worst place I've worked, and the benefits are pretty good.
Multi-Product Agent (Current Employee) – Mayfield Village, OH – July 21, 2017
Schedule flexibility is the biggest pro, the work environment for call center employees is very relaxed and not stuffy. The management structure is odd and normally the direct supervisors have to refer you to someone else to get answers.
Claims Contact Specialist (Current Employee) – Mayfield Village, OH – July 20, 2017
Working at Progressive is a great experience. We are given all tools needed to be successful in our roles, as well as opportunities and training to advance and excel in other roles. I am a licensed Claims Adjuster with skills to move around within the company and training is on-going an consistent. Management has always been open-door and the work environment is full of diversity, with encouragement to display your culture, as well as learn new cultures through our Culture Diversity programs and groups. The most enjoyable part of my job is knowing that I help a customer through a very stressful event and leave them with relief and peace of mind, knowing that Progressive is there for them. The hardest part of my job is when I am unable to help someone on a call. Unfortunately, every call isn't a great experience but I am always professional and do everything in our company guidelines and procedures to assist as much as possible.
Great work environment and team effort, continuous training and education, hundreds of work perks just for being affiliated with the Progressive brand.
Claims Adjuster (Former Employee) – Ohio – July 20, 2017
Being a claims adjuster is a rewarding job if you enjoy helping people through a tough time. Investigating claims is interesting and challenging. The workload, however, makes it nearly impossible to feel like you do a good job. Customers don't get the attention they deserve. Adjusters that do well have learned how to cut corners. 50+ hours a week is normal. If you want a life, don't work here. P.S. The health insurance also is a real disappointment. Expensive and not good.
Claims Representative (Former Employee) – Huntsville, AL – July 19, 2017
Inspect vehicles for damage sustained in accidents whether at the owners work, home or at a body shop or wrecker yard. Assist customers to get back to their pre-accident condition. Maintain rental report while vehicles are under repair.
travel and meet a variety of people, helping others
Good work , especially for those who like to travel. Team oriented work w/ possible advancement possbilites
Insulation Installer (Former Employee) – Millbrook, AL – July 19, 2017
Progressive is a an ok place to work ; constantly working . Some weeks will be full & elaborate with work .Others withhold a days pay & apologies . You can't work there if you don't comply with others. At any time there could be times when you guys have to work together to accomplish a goal .
A valued employee will go along way to work hard for a company. Even more so, an employee that has done their best to do their job the right way is one that more attention should be paid and not treated as replaceable.
Adjuster (Former Employee) – Honolulu, HI – July 18, 2017
Great training, benefits, flex-time, etc. Only one local office in Hawaii, very clicky. If you aren't part of the "cool kids" be prepared to have no friends there. High turnover, due to above reasons. A lot of micromanagement. If you stick it out, great ability to move up since everyone quits so much.
i made a mistake, and was unaware of the mistake. the company does not allow for mistake. Training was okay except for it felt like i was back in grade school, and the classroom at times did not feel safe. I went to management and they say one thing to your face and then do another. So i guess all in all i did not have a positive experience. But don't let that stop you, good pay, good benefits, just make sure you paid your city taxes, because it can cost you a job at progressive.
food court was nice
dont make any mistakes, because it could mean your job.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Mayfield Village, OH – July 17, 2017
I think it's an ok place to work if you like being on the phone and answering calls back to back non stop. I actually learned a lot about auto insurance, things I didn't know before I starting working there.
Direct Sales Associate (Former Employee) – Mayfield Village, OH – July 15, 2017
I was an insurance agent for all 50 states. I took calls for all of those states which was the most challenging part of the job because all states have different insurance laws. I enjoyed the flexibility of the job and I had good pay and benefits.
Claims Adjuster I (Former Employee) – Jacksonville, FL – July 13, 2017
Nice Co-Workers all stuck in the same boat as you
Management - favoritism at its worst Low employee morale Non-existent work life balance. 55 to 60 hours per week needed just to stay afloat. All hours over 40 are UNPAID. Don't be fooled by the term "salary". Far too much work for any one person to complete. Lots of employees came in on off days and weekends to catch up. Very high turnover rate -when other employees quit, guess you gets all of their old and overdue claims? That's right! You. Very difficult to take vacation/sick time because of how far you will fall behind. Take off 1 day and come back to 2 days of work when you return.
This is a CALL CENTER type of job. They try to make it sound like it is not during the interview, but you are absolutely required to take 1-800 calls for claims all day. You will be constantly interrupted by ringing phones when you are trying to complete your own claims.
Most claimants you speak with are stressed out because they just had an auto accident. Understandable. Claims is not an easy job, but I enjoy helping customers. Progressive didn't allow me to do that. They simply want you to get people off the phone. It is impossible to give a claim the attention it needs and conduct a fair claims investigation under those circumstances.
Avoid claims at all costs. In hindsight, I wish I had left much sooner instead of spending so much time and energy trying to make it work.
No work-life balance, poor office morale, high turnover rate
Claims Generalist (Current Employee) – Portland, OR – July 13, 2017
I enjoy the organization and the branch where I work. I appreciate the role in which I work; it is rewarding to assist customers and I enjoy the coverage investigations. I wish there was more opportunity for advancement. I have been here for six years and feel like the pay does not adequately reflect my success here at the company.