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Progressive
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463 reviews

Progressive Employer Reviews

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A productive work place.
Claims Representative Senior (Former Employee), Mayfield, OHOctober 19, 2014
A supportive work environment, that trains you well and fosters its employee's skill set.
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Good place to work if you can get on board.
Claims Loss Reporting Rep (Former Employee), Austin, TXOctober 15, 2014
Pros: flexible scheduling, good benefits, competitive entry-level pay, excellent training
Cons: very repetitive, general lack of communication from upper-management
Progressive has a lot of things going for it, and really is one of the better places I have worked. They have a lot of flexibility with scheduling that will almost mystify you if you have worked at a very strict business in the past. The work itself can be quite repetitive and at times very stressful considering the content of the discussions you are – more... having with people. Despite that, I felt like I had enough tools and training to keep people relatively happy with what I was doing for them. – less
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Great call center atmosphere
Claims Adjuster (Former Employee), Tamarac, FLOctober 15, 2014
Coached / Supervised a team of reps to exceed their metrics.
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Great place
PCA Specialist Representative (Current Employee), Austin, TXOctober 14, 2014
Great place. diverse. great benefits. Excellent people to work for
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Great workplace
Customer Service and Sales (Former Employee), Riverview, FlOctober 14, 2014
Great co-workers and managers. Everyone was friendly, and the trainers were very helpful.
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Friendly people, competitive pay
Customer Service Representative (Former Employee), Rancho Cordova, CAOctober 13, 2014
The people were friendly and the pay was very competitive. The management was always fair, and the expectations were clearly communicated.
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Good pay but beware of the micro management!!!
Administrative Support Specialist (Current Employee), Iselin, NJOctober 11, 2014
The compensation is good but you are worked like a dog. Often had to take work home and not compensated for working off the clock. Barely took a break some days, due to the workload and the high expectations.. Co-workers were great but the work environment sucked.
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Claims Adjuster
Claims Adjuster (Former Employee), Mayfield, OhioOctober 10, 2014
Pros: pay
Cons: poor management
Great job, great pay. Had the best branch manager until he was promoted and someone else came in and was horrible to work for. I knew him for 4 years and he didn't even know I had a son. Didn't know his employees and didn't care.
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Great Place to Work
Senior Customer Service Representative (Former Employee), Colorado Springs, COOctober 9, 2014
Pros: bonus program
Great Benefits and Incentive Programs. Progressive cares about their employees. The most enjoyable part of my job was exceeding expectations and being rewarded for my hard work and committment.
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Very innovation-forward, customer service driven company
Field Estimator/Managed Repair Representative (Current Employee), OKOctober 7, 2014
Pros: great benefits, longstanding well-known growing company, promotes from within
Cons: work life balance is sometimes off due to desire to be the best at customer service and efficiency
Very fast paced, constantly changing environment. Have learned a lot of different aspects of claims from various states. Management is always willing to help and educate.
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High Stress Work Environment
Complexity Claims Adjuster (Former Employee), Boise, IDOctober 6, 2014
Pros: salary
Cons: work environment
A typical day is like rush hour from the second you walk in until the second you leave.

Workloads are very high and unreasonable.

Salary is great, but not worth the stress.

Expectations are not reasonable.
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Productive place to work with great benefits
Centralized Support Representative (Current Employee), Mayfield VillageOctober 4, 2014
Very calm and positive for most part. However, you are sitting in front of a computr screen all day. Great benefits.
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Productive work place with opportunity to grow
Casualty Team Leader (Former Employee), Raleigh, NCOctober 2, 2014
Very busy office with something new happening daily. Great training for both entry level and senior claims representatives.
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Awesome Company that truely values it's employees.
Call Center Inbound Sales Representative (Former Employee), Colorado SpringsOctober 2, 2014
Pros: incentives, gym and recreation rooms.
Cons: all interaction with customers is over the phone, not face-to-face.
Friendly co-workers, great supervisors, awesome incentives and room for growth. Progressive really cares for their employees. Since the job requires you to sit most of your shift, they offer plenty of options to get you on your feet and moving during breaks, before work, or after work. Options include, rec center games, a gym and trails around the building.
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Awesome
Combined Services Team (Former Employee), Colorado Springs, COOctober 2, 2014
Great company, good pay and benefits, The company works hard to make there employees happy.
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Fun workplace and very productive
Temporary Mail room Operator (Former Employee), Cleveland, OHSeptember 22, 2014
I worked with mail machines sorted the mail and made sure it was done correctly. Some days I printed out 10,000 pieces of mail using the kern 2500 and 100,000 using the kern 3500. They would have a lot of events for their employees fun filled events it was never a dull moment in there.
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Call Center Supervisor
Supervisor (Former Employee), Mayfield Village, OHSeptember 21, 2014
Pros: high volume and fast pace, benefits are still competitive, financially sound company
Cons: lack of formal training for new supervisors, "sink or swim" mentality
• Take and resolve customer complaints, negotiate a resolution for combative customers during an escalated interaction
• 68.7% Conversion rate for new quote to sold policy
• Developed and implemented new customer service techniques and methods for improving efficiency and accuracy
• Conduct individual training for representatives in advanced service – more... skills to aid in resolving conflicts during escalated customer interactions
• Over 10 years of business writing experience
• Outstanding writing, editing and computer skills
• One of four individuals in the department selected for the social media team which represented the company via Twitter and Facebook by answering questions and resolving any customer complaints
• Planned, scheduled and facilitated meetings of the social media team to review the process and go over examples of interactions that had not met expectations of quality and experience
• Exceptional ability to break down difficult or complex topics in ways that enable non-industry people to easily understand and follow along
• Provide staff with verbal updates regarding any changes to the guidelines or state level changes that would impact the way that they were able to assist a customer. Then issued written summary of the changes for their reference
• Planned and facilitated regular meetings with other supervisors to go over the quality audit process that is used when reviewing a representative’s customer interactions. This was done to ensure that all audits and reviews were aligned and sending the same message to the reps
• Continually backed up the department when shorthanded by answering customer calls, processing changes and responding to customer emails that needed an immediate answer
• Provided technical assistance to the unit on an ongoing basis due to my superior understanding of the software and having the administrative access to make the adjustments needed to solve the problem that was being experienced
• Worked with each representative individually and provided guidance specific to their needs to help them keep their performance level high. During these sessions, I provided them encouragement that their contribution to the team is both recognized and appreciated
• Monitor representative interaction with customer to ensure that their technical accuracy that they were meeting the expectation of providing a positive customer experience
• Analyze monthly data for the Australian Property and Casualty division, showing productivity and amount of hours broken down by task. Produced reports using this information for senior management that provided details for both individual rep performance and the department as a whole
• Created and maintained spreadsheets, charts and presentations that senior management utilized to review the Australian team’s monthly performance – less
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Great place to work, excellent enviroment.
Claims Representative (Former Employee), Madison, OHSeptember 17, 2014
Wonderful place that treats their employees right,
Great balance of work & personal life.
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Greay pay and benefits, will work you like a dog
Claims Branch Manager (Former Employee), Savannah, GASeptember 15, 2014
room for advancement, long hours in most states, micromanagement at it's finest.
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Intense job duties, great work enviroment
Claims Representative (Former Employee), Alexandria, MNSeptember 15, 2014
Direct management was great. The hardest part was dealing with corporate guidelines that did not allow for very much independent thinking and problem solving. However, being able to help people and complete investigations was very rewarding.

About Progressive

What We’re About Progressive is a place where innovation and collaboration are a way of life. Each of our employees has – Read more