Pros: cafeteria, gym, health center, yearly celebration, competitive pay, great 401k matching
Cons: heavy workload, often rude customers
At Progressive I was part of an inbound call taking team called "Blended Glass". I was scheduled to take accident claim calls and glass claim calls.
When taking accident claims I gathered all pertinent information regarding an accident from insured parties, claimant parties, family members, attorneys, police officers, medical personnel, and many others. – more... I used the information to set up claims and scheduled follow up phone calls from claims adjusters.
When taking glass claims I gathered all pertinent information regarding vehicle glass damage from insured parties, claimants, glass repair specialists, and a few other parties. I used the information to set up and adjust claims, schedule repairs, approve payments, deny claims and send correspondence.
I learned a lot of useful information about car insurance. I also learned how to use the advanced phone system that is in place in most call centers.
I've made lasting friendships with a few of my coworkers. I can say with confidence that most of the people hired by Progressive are intelligent, friendly, hard working people.
The hardest part of the job was how busy it often was. Because I had two different jobs I was required to switch between the two as needed. For example, if I was scheduled to take glass claims and the accident claims department became busy I was required to switch to the accident claim queue in order to lessen the workload on their end.
The most enjoyable part of the job was, to be honest, the fact that I got to sit down. This was my first job during which I did not have to stand all day. – less