Pros: Gym, cafeteria, compensation and benefits, rewards and recognition
Cons: VERY high call volume, high stress level, system issues, outdated software, low morale
Starting out at this company, I immediately noticed the positive atmosphere. People were smiling and welcoming. Training was a blast and the people on my team were just phenomenal. Once you actually start taking phones, things change. There are many monthly and weekly metrics you must make on top of taking 70-120 calls a day. Most of these calls were dealing with company or other service consultant's mistakes. The call volume is always back to back no matter what day it is, and if you do have a slow day, they send all of the early shifts home so the call volume goes right back up. Most of your phone calls are very irate customers and rate increases. The company is more worried about selling their products rather than providing excellent customer service. Selling products to irate customers proved to be a very difficult and high stress level task. This job is not for everyone. Most people quit within 6 months, and most of those people either walked out, or just never came back. There was some sort of systems issue almost every single day which made it very difficult to do your job. If you like a call center atmosphere, and high call volume, I would definitely consider this company.