Find companies:
Progressive
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
470 reviews

Progressive Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fair pay and great culture
SALES/SERVICE COACH (Former Employee), Colorado Springs, CoNovember 1, 2014
Progressive is a great company, overall, with a very forward-thinking culture. There are great people who are fun, customer-focused, and genuinely caring. I was lucky enough to work daily with new phone reps for both sales and service, under a manager who was dedicated to continued excellence; which was apparent in the representatives in our department. – more... My co-workers and I complimented each other's strengths and helped to improve on each of our weaknesses. The most difficult part of training and managing in a call center environment is the employee motivation due to the innate monotony of the job tasks. However, this leads to the most enjoyable part of the job, which is looking for ways to motivate and challenge oneself and the employees! Progressive taught me great ways to do this while maintaining professionalism and customer focus. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Customer Service Representative (Former Employee), Phoenix, AZOctober 31, 2014
Pros: create cafateria, breaks when you needed them
Excellent company to work for. Worked with me when I had medical issues.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Awesome company to work for
Trainer/Auditor (Current Employee), Mayfield Hts, OHOctober 30, 2014
I have rated this company already as I worked here for 25 years
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Progressive Rocked
Data Entry (Former Employee), Albany, NYOctober 30, 2014
Cant say enough about this company. Loved my schedule, my management staff, and co workers were the beat.
Was able to do my work as I chose and was always rewarded for hard work .
I just loved my job.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/A
Customer Service Representative (Former Employee), Colorado Springs, COOctober 24, 2014
A typical day at work would be answering phone calls from customers and helping them in any way you can with whatever it is they need.

I learned what it takes to provide good customer service.

I had a new supervisor, so there is improvement needed in many areas since that individual was still learning.

I loved my co-workers.

Hardest part of my job – more... was when customers would "shoot the messenger" when all you are trying to do is help to the best of your abilities.

Most enjoyable part is when a customer is thankful for your help and they let you know. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Relaxed company, stressful calls
Customer Service Representative II (Former Employee), Riverview, FLOctober 23, 2014
Pros: longer lunches, nice break rooms, elevators
Cons: stressful calls and no time between calls to vent
First off, they do not drug test ever. This made no difference to me, but I know a lot of people can't find a decent paying job that doesn't do this. Don't show up messed up though, that'll be the last time you do. You get 10min after clocking in to prep yourself for the day, then you get a 45min lunch and two 15min breaks. You also get bathroom time – more... and other such things, but they watch those and encourage you to take care of that on breaks. Management was really nice actually. My boss was super friendly and we would laugh and tell stories. You don't get much time to talk with co-workers and your supervisors though. 90% of your time is on phones. You do get to decide when your breaks and lunches are though. Hardest part for me was the escalated calls. Not many people call their insurance company happy. The most enjoyable was how they knew you were stressed and would do their best to make it a good environment for you. The pay was nice too. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Overall Great Company
Senior Claims Adjuster (Current Employee), Riverview, FLOctober 21, 2014
Pros: advancement
Cons: pay isn't that great.
Many Opportunities within the organization.

Management is great.

Job Security is sold.

Work/Life Balance is great with the exception to scheduling. Schedule there is horrible in terms to requesting time off and changing schedule.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A productive work place.
Claims Representative Senior (Former Employee), Mayfield, OHOctober 19, 2014
A supportive work environment, that trains you well and fosters its employee's skill set.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work if you can get on board.
Claims Loss Reporting Rep (Former Employee), Austin, TXOctober 15, 2014
Pros: flexible scheduling, good benefits, competitive entry-level pay, excellent training
Cons: very repetitive, general lack of communication from upper-management
Progressive has a lot of things going for it, and really is one of the better places I have worked. They have a lot of flexibility with scheduling that will almost mystify you if you have worked at a very strict business in the past. The work itself can be quite repetitive and at times very stressful considering the content of the discussions you are – more... having with people. Despite that, I felt like I had enough tools and training to keep people relatively happy with what I was doing for them. – less
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great call center atmosphere
Claims Adjuster (Former Employee), Tamarac, FLOctober 15, 2014
Coached / Supervised a team of reps to exceed their metrics.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place
PCA Specialist Representative (Current Employee), Austin, TXOctober 14, 2014
Great place. diverse. great benefits. Excellent people to work for
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great workplace
Customer Service and Sales (Former Employee), Riverview, FlOctober 14, 2014
Great co-workers and managers. Everyone was friendly, and the trainers were very helpful.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Friendly people, competitive pay
Customer Service Representative (Former Employee), Rancho Cordova, CAOctober 13, 2014
The people were friendly and the pay was very competitive. The management was always fair, and the expectations were clearly communicated.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good pay but beware of the micro management!!!
Administrative Support Specialist (Current Employee), Iselin, NJOctober 11, 2014
The compensation is good but you are worked like a dog. Often had to take work home and not compensated for working off the clock. Barely took a break some days, due to the workload and the high expectations.. Co-workers were great but the work environment sucked.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Claims Adjuster
Claims Adjuster (Former Employee), Mayfield, OhioOctober 10, 2014
Pros: pay
Cons: poor management
Great job, great pay. Had the best branch manager until he was promoted and someone else came in and was horrible to work for. I knew him for 4 years and he didn't even know I had a son. Didn't know his employees and didn't care.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to Work
Senior Customer Service Representative (Former Employee), Colorado Springs, COOctober 9, 2014
Pros: bonus program
Great Benefits and Incentive Programs. Progressive cares about their employees. The most enjoyable part of my job was exceeding expectations and being rewarded for my hard work and committment.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very innovation-forward, customer service driven company
Field Estimator/Managed Repair Representative (Current Employee), OKOctober 7, 2014
Pros: great benefits, longstanding well-known growing company, promotes from within
Cons: work life balance is sometimes off due to desire to be the best at customer service and efficiency
Very fast paced, constantly changing environment. Have learned a lot of different aspects of claims from various states. Management is always willing to help and educate.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
High Stress Work Environment
Complexity Claims Adjuster (Former Employee), Boise, IDOctober 6, 2014
Pros: salary
Cons: work environment
A typical day is like rush hour from the second you walk in until the second you leave.

Workloads are very high and unreasonable.

Salary is great, but not worth the stress.

Expectations are not reasonable.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive place to work with great benefits
Centralized Support Representative (Current Employee), Mayfield VillageOctober 4, 2014
Very calm and positive for most part. However, you are sitting in front of a computr screen all day. Great benefits.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive work place with opportunity to grow
Casualty Team Leader (Former Employee), Raleigh, NCOctober 2, 2014
Very busy office with something new happening daily. Great training for both entry level and senior claims representatives.

About Progressive

What We’re About Progressive is a place where innovation and collaboration are a way of life. Each of our employees has – Read more