Pros: Decent benefits and great overall work culture.
Cons: Strong potential for high volume. Can be overwhelming for some.
Working for Progressive, like any job, has it ups and downs. There are days when 5'o clock roles around and the thought of leaving is nothing but a wish upon a star. There are other times when you are bored out of your mind because you are done with your work before 2. Which type of experience you have can depend largely on a few things; the kind of person in charge of your state, the weather, the number of employees for that state and what state you work in.
I live in what is considered a high volume state. Due to an unprecedented amount of turn over and little hiring in said state the volume has increased exponentially. This has led to a work day that mimics more of the latter I described earlier. This hardest part of my job is the volume. My job in its basic element is similar to juggling. Some days you may juggle 3 balls. Some days you may juggle 12.
The days that you are only juggling 3-7 balls are the best. Progressive is very lax. If you have down time you can browse the net on most sites. You are able to take time off with barely a days notice (at least at my office). You have many options to insure yourself. Life, health, dental, etc. are one of many options. Progressive also helps with things such as adoption and daycare.
Progressive can be a tough company to work for at times, but overall it is a great company for anyone to make a career at.