I work in the claims department. I have been at Progressive about a year now, and in all, the place is a great place to work. However, the amount of work that one person is expected to do is outrageous. You are on salary, so no overtime pay, and you will work over.. just about 4 days a week. You get so many claims at a time that you can not hardly keep up unless you come in early and leave late.
I started and I was promoted in less than 12 weeks. However, I was told that the claims load would slow down and I would have more time to concentrate on each claim, and really give it the time it needed... that did not ever happen. I would get slammed with so many claims that I didn't think I would ever finish for the day. If they would spread the claims out and not give one person so much work to do, I would stay there forever. However, I'm not about to work my butt off for no overtime pay and never see my family because my load is so high. Maybe in the future they will see that it is hard for one person to do work that you need 2-3 people doing. Hope they read this because I really don't want to quit but after talking to management I know that nothing will change anytime soon. If you can handle the work load you will do great there. For me, it was to much and I'm cashing out. Good luck!!!