Pros: longer lunches, nice break rooms, elevators
Cons: stressful calls and no time between calls to vent
First off, they do not drug test ever. This made no difference to me, but I know a lot of people can't find a decent paying job that doesn't do this. Don't show up messed up though, that'll be the last time you do. You get 10min after clocking in to prep yourself for the day, then you get a 45min lunch and two 15min breaks. You also get bathroom time and other such things, but they watch those and encourage you to take care of that on breaks. Management was really nice actually. My boss was super friendly and we would laugh and tell stories. You don't get much time to talk with co-workers and your supervisors though. 90% of your time is on phones. You do get to decide when your breaks and lunches are though. Hardest part for me was the escalated calls. Not many people call their insurance company happy. The most enjoyable was how they knew you were stressed and would do their best to make it a good environment for you. The pay was nice too.