Customer Service Claims Representative (Current Employee) – Springfield, VA – February 17, 2014
A typical work day consists of multi-tasking and incorporating outstanding customer service skills with administrative duties.
I have learned during my time with the company how to work efficiently, quickly, and accurately.
My coworkers and I have a great relationship; we always work together as a team.
The hardest part of my job would be the lack of consistency with receiving positive feedback.
The most enjoyable part of my job is the interaction with the customers. I truly love to give customer service with a standard of excellence, being able to smile and make their day better is the best form of motivation.
Resolution Specialist (Current Employee) – Mayfield Village, OH – September 11, 2015
Progressive has a great atmosphere. They are very accepting to all walks of life. I 've learned alot about not making excuses, If something doesn't work fix. Its all about the big picture. I've learned that focusing and listening to the customer should always be priority #1.
I lean something new everyday and it is never boring!
Customer Service Representative (Former Employee) – Austin, Tx – September 8, 2015
Though I don't work at progressive any longer it was only because taking phone call after phone call of complaining customers was not for me. If that doesn't bother you or affect your mood then this company can be great to work for. They generally put off the atmosphere that they care about their employees and will work with you to make you comfortable. Even though I had to miss quite a bit of work, at one point. their holistic approach to absences and tardies allowed me to keep my position. Also, it pays better than other call centers I knew of and was easy to get several raises within just the first year. They have a lot of employee appreciation events, they try to keep it fun despite that fact you have to take lots of negative calls, and the training is second to none. Everyone who works there is generally pretty open to help you out. Hardest part of the job is handling call after call with only a 3 second break between calls. Enjoyable part was definitely the company and employees....oh yeah..I will miss gainshare!!
Pay, People, Bonuses, Free stuff, Food, Benefits
Breaks can be short for longer shifts, customers very negative
Great compensation and a fun, positive environment
Customer Service Consultant (Current Employee) – Austin, TX – August 27, 2015
Starting out at this company, I immediately noticed the positive atmosphere. People were smiling and welcoming. Training was a blast and the people on my team were just phenomenal. Once you actually start taking phones, things change. There are many monthly and weekly metrics you must make on top of taking 70-120 calls a day. Most of these calls were dealing with company or other service consultant's mistakes. The call volume is always back to back no matter what day it is, and if you do have a slow day, they send all of the early shifts home so the call volume goes right back up. Most of your phone calls are very irate customers and rate increases. The company is more worried about selling their products rather than providing excellent customer service. Selling products to irate customers proved to be a very difficult and high stress level task. This job is not for everyone. Most people quit within 6 months, and most of those people either walked out, or just never came back. There was some sort of systems issue almost every single day which made it very difficult to do your job. If you like a call center atmosphere, and high call volume, I would definitely consider this company.
Gym, cafeteria, compensation and benefits, rewards and recognition
VERY high call volume, high stress level, system issues, outdated software, low morale
Claims Loss Reporting Rep (Former Employee) – Highland Heights, Ohio – August 24, 2015
The work environment seemed tense and times. We seemed to be generally understaffed. there were good benefits and competitive wages. My expectations were a lot different from when I started working and from when I ended my employment. I feel that there weren't many incentives to make employees want to work harder. Very numbers driven. Not enough opportunities for advancement.
A typical day at work would be managing the claims processors and their daily activities. I would also interact with senior level management to assist each of them with tasks requested of me. Once I moved into the position of Medical Claims Adjuster, my main responsibility would be assisting customers that were injured in motor vehicle accidents by considering reimbursement of medical expenses if they sought treatment for injuries as well as consider reimbursement of lost wages if they were unable to work.
Fun job culture at Progressive Insurance. Typical day as a claims representative can be hectic. 8 hours on a headset M-F. Every minute counts at your desk. Workload is manageable if you retain the knowledge and training during your three month probation period. Management is extremely helpful when in need of a new perspective. Co-workers are diverse and friendly. Hardest part of the job is managing your workload in the claims department. Very demanding, but also very rewarding. Most enjoyable part of the job is the employees you will interact with.
On-site cafeteria, work out facility, and a dark room for relaxing.
Short breaks, nature of job (claims), call center.
Customer Service (Former Employee) – Colorado – August 4, 2015
Low pay, no raises Heavy workload Outdated systems, software and technology Loss of company founder has greatly diminished work life in office. Position is very technical and training lacks effectiveness High burn out rate Intro salary is not comparable to industry, fails to compensate!!!!!
you will be told its a geat place to work, open your eyes. Artwork is pleasing
productive, fun place to work, awesome management, on-site gym, gift shop, huge cafternia
Auditor I (Former Employee) – Riverview, FL – July 30, 2015
Progressive is the best place in the world to work for, They are fact placed, dealing with in bound calls regarding auto and home insurance processing endorsement and resolve policy holder concerns. Than I was promoted to auditor which I reviewed the work and phone call of co-workers and advise of area of improvement as well as area they excel in. I just loved working for Progressive Insurance.
awesome, caring co-workers who are there for you no matter what, the best Christmas Parties I have even seen. Management acknowledges your work and length of service
No longer working for Progressive Insurance other then that no cons.