Pros: great management, solid pay, good benefits
Cons: workload, no overtime, lengthy investigations, uncooperative customers
I really love the people I work with, the company is solid and the culture is encouraging...but working claims is more intense that you are probably envisioning. The work never ends, there is always too much to do with not enough time. You should expect to stay very late and even come in on weekends to maintain your sanity. Claims never really end or stop and they are usually simply distributed as # of claims by # of employees on staff that day. So, if there are 100 claims that roll in and 10 people available? 10 claims per person. Whatever doesn't get done today needs attention tomorrow, and whatever you don't get done tomorrow rolls into the next day. The snowball effect is bad and you can end up with a seemingly impossible workload very very easily. Intense is an understatement.