Leader in the industry, but losing its appeal fast...
Sales Coach/ Manager (Former Employee) – Salt Lake City, UT – April 10, 2016
Due to growing needs of credit repair in the US, this company is growing rapidly. It is the leader, by far, in the industry. However, poor infrastructure and leadership choices have stifled what can be a promising best-place-to-work-like company. Top heavy salaries in management and lack of true leaders, versus bosses, has created poor morale in the workplace. HR is intertwined with management as opposed to being a true avenue of change for good which makes it more of just a protector for the company. Only positive is the ability for front line agents to make good money on the phones, however, changes in compensation and job description are currently stifling this and many top performers are disgruntled. Change is poorly implemented with antiquated IT systems, making for lower morale when someone gets in trouble for something they were supposed to do, yet were never yet told due to this poor implementation. Middle management is poor at translating the vision of C level leadership down to front line workers.
nice office building; money can be good for agents(only real plus)
health insurance has gotten worse over years, lack of HR support, favoritism/nepotism in advancement, poor leadership below VIP level, lack of reliable company measurements and stats, no accountability enforced at higher levels of leadership, lack of accountability for top performing agents resulting in low morale for many, lack of proper quality control, poor incentives due to poor management of budget by operations level management