SOS Coordinator, Tennessee - April 14, 2017
There is a lot of flexibility in the day to day job. You will see many big hearts and a lot of energy to change lives for the better.
This company is run with an attitude of a small family business trying to go big, and though that has a negative vibe, and they are really in that mode currently, you will see many big hearts and a lot of positive energy with their minds in the right place-changing lives for the better.
The small business feel allows for a different and person centered approach to mental health management.
You will work in a team of professionals that are focused on bringing bio-psycho-social change to a member's life, helping their many services function, (such as MCO, DIDD, ISC, PCP, Psychiatrists, Therapists, Dentists, etc) in a better way, and then transitioning out. This service has never been done before. I am proud to have had the opportunity to work with this company and make a difference in a unique way.
The SOS program began with DIDD and MCO's coming together, building this idea, and Project Transition winning the bid and then taking on the opportunity to run this program. We help get many systems of support around the members with IDD, co-occurring substance abuse, and serious mental illness to have a more fulfilling life. The work is good, and it is showing great progress in reaching these goals.
The tough part for employees (as I have seen) is in the lack of adequate communication from owners and higher management surrounding spur changes, developments to the lower employee.
Also a lack of initial training in the beginning. This has produced a lot of turnover at the beginning, and led to an overall moral downer. BUT this can be overcome and is showing improvement through quality effort made from the now Director of TN, who has a strong heart for the ,members, employees and the company, and through much effort from the program developer as well, who is very knowledgeable and focused on the member best outcomes with her whole heart.
These two are the backbone of the company in TN.
As well, there is leadership training from the founder. The company owner and CEO state that they hope the employees will make PT their career home, lifelong.
Additionally, there is a on-call rotation. This consists of a week long, Monday morning to Monday morning shift where you have your caseload to manage normally during the week and in addition have a work phone with the hotline connected to it where you receive calls from members in crisis. Crisis calls can vary in intensity and time of day, 24/7. In-person response is required for non phone deescalated crises. This is the most intense part of the job and the reason for the work/life balance low rating.
On off-call weeks, the job is 8-5 and you manage your meetings with a lot of freedom. Your caseload consists of 15-20 depending on staffing. 15 is preferred and aimed for as the max. There are face to face, weekly meetings with members, and a lot of travel. Mileage is compensated once a month. Salary pay is bi-weekly.
The most enjoyable part of this job for me was the autonomy to maintain my own schedule, but primarily the members. Seeing positive change in a person's life, who has trouble speaking for themselves, is priceless.