Lower level management would rather sweep problems under the carpet than address these problems to upper management and/or CEO. Or maybe they think the problem will just be forgotten and go away. Testing instructions supplied by another companies are very hard to follow. Hand written information on these instructions are past down from prior testing individuals in order to complete the testing of an items. It takes an act of Congress to attempt to get these instruction corrected. There are far to few computers and software on these accent computers to complete some work orders. (My last work order I had to use four different computers at different locations to complete one work order. First computer to log into the work order. Second computer to accomplish the testing and with the use of a thumb drive down load the test data on to it. Third computer was used to input hand written test data into an ACCESS spreadsheet. Forth computer to upload to the sever the test date from computers two and three. Returning back to computer one to log out of work order). This work order of 100 pieces to test, only 54 passed and 46 failed. Of the 46 failed pieces extensive testing had to be done to get these 46 pieces to pass. These 46 pieces failed because of a component tolerance issue and it was addressed to lower level management. Lower level management stated just follow your instructions.
As for the CEO, I can not say enough of good things about this person, he is a wonderful person to work for.