Assistance passengers with disabilities and or wheel chair assistance.
Pros: 10% discount airport food/store purchases
Cons: no-healthcare, low-wage(waitress salary)
If there is a passenger at the entrance needing assistance. (Push-Down) I greet the passenger with a smile ask how is their day is, and ask politely for either the boarding pass or gate number. In a timely manner assist and take the passenger through TSA (Airport Security). If they wish to eat something at the gates or use the restroom, I provide that service as well, and then from there I happily take the passenger to their gates and wish them fare-well. The rest of the day is providing such services from inbound flights, carry-ons or push-downs. The Captains and Supervisors at Prospect are amazing and hard workers. Always staying late and working with PSA-Agents to make sure there are no service failures! Hardest part of being a PSA-Agent really is figuring out new ways to make the passengers have a wonderful experience. Sometimes the passengers are hard on on themselves and feel like a burden, but I always try to go the extra mile so that they leave with a smile. Either making them laugh or have them share their life experiences. What I enjoy the most is meeting new, nice, and interesting people everyday, improving my people skills. Also having the chance to make their day a little bit better if possible or provides a service they can't regularly do on their own.