Protection One, Inc. Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
routine trained for any scenario that unexpected and past experience
Patrol Officer (Former Employee), Van Nuys, CAAugust 19, 2015
professional environment discipline,friendly people to work with and knowledge your work and efforts.
training tools and school to fit the Job tasks.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very poor work/ life balance
Service Technician (Current Employee), Lenexa, KSAugust 6, 2015
Pros: Co-workers
Cons: Everything but the co-workers
The right never knows what the left hand is doing, management tells you what you want to hear to get you in and then acts like you were supposed to forget what they promised. Never around for family no way to plan after work activities due to not knowing when your going to get off. Lack of training the blind leading the bling

Co-workers are great and fun to be around
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
it was a great place to work
Collections Rep/ Customer service (Former Employee), Beaverton, ORAugust 3, 2015
Pros: was a great job
Cons: they closed our office and moved to another state
taking calls from customers about there bills that are in collections and finding out why they let the bill go to collections and fix issues and collecting funds
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Worked there for years
National Key Account Representative II (Former Employee), Wichita, KSJuly 27, 2015
Pros: handling everything for large companies, overcoming obstacles with knowledge.
Cons: Financial issues within the company (2004)
After 4 years at this company I was trained in 7 different departments and loved the key account team that I worked in. I did everything from account creation/servicing/billing/tech support (in house, and for emergency service techs) and was the go to person for everything for specific accounts.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive
Customer Support Specialist (Former Employee), Portland, ORJuly 25, 2015
Pros: co-workers
daily processing of orders
confirmation of orders with purchase orders
projects from management
answering calls and checking inventory
tracking orders to be shipped out
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Best/ Beneficial Job
Monitoring Rep (Former Employee), Longwood, FLJuly 22, 2015
Pros: pay, coworkers and benefits
Cons: Mandation
A typical day at work would be coming in finding an open computer (work station) logging in and taking alarm signals for residential and commercial property over and over until your shift is over. Verifying that persons and or property was safe and secure through various phone calls and dispatching authorities if need be. A lunch would not be given unless there was downtime ( not many signals received) otherwise for every 4hrs of time worked you would be scheduled a 15 minute break to; eat, use the bathroom, make any necessary phone calls etc. My coworkers were pleasant and understanding. Management was well organized and somewhat easy to deal with. The greatest thing I could say I learned from the time spent at this job was my "attention to detail", a trait that I utilize to this day. The hardest part of this job was what we monitoring reps called "Mandation." Mandation is having to cover an unscheduled amount of a fellow coworkers shift as a result of tardiness or call out. Usually a mandation would be a coverage of either the 1st 4hrs of a shift or the last 4hrs of a shift. However this gives the most enjoyable part of the position which was pay, compensation and overtime. It was a tough job for a person with children and or separate careers goals outside of this job, but you was very well compensated.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very motivation place to work
Sales Associate (Former Employee), Wichita, KSJuly 9, 2015
Enjoyed the commission opportunites and as well as the OT that was onstantly given. Free snacks and beverages was given everyday.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work. However, no growth opportunities.
Service Tech III Specialist (Former Employee), Plainview, NYJuly 7, 2015
Pros: Use of company vehicle to drive to and from work. Learned different types of systems.
Cons: Health care, lack of growth opportunities.
A typical day at protection one starts around 7 a.m. and ended whenever the work stopped coming in. Often times I would work till 8:30/9:00 pm. I was one of the few lead techs. I have learned a host a of different types of security systems, CCTV, card access. I learned how to lead a team on numerous projects (Alarm and camera installations that cost $50,000 and more). My co-workers were great.

The hardest part of job is not knowing when I was getting off of work. Very hard to have family time. Another difficult part is constantly going above and beyond for my managers and never received a promotion. Once a tech always a tech. I was told I would be made a installation manager in December. My general manager ended up hiring one of his friends from the outside. I never mind going the extra mile. However, 7 years without a promotion into some type of supervisory or management role is a bit too long. Since I have been there, only one promotion to supervisor was given; and that was within the first couple of months of me starting.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace
Sales Representative (Former Employee), Riverside, CAJuly 6, 2015
Pros: Incentives such as free Nike shoes, free dinner
Cons: Walking out in harsh weather conditions
I had to use this specific app used by the company to map out certain areas that I wanted to sell in. Once the area was mapped out I was then dropped off at my desired location to sell. I learned communication skills, how to read body language, how to be self- motivated, eye-contact, confidence,customer service, and how to sell a customer. Management and co-workers all worked as a team to accomplish our sales quota for the month. The hardest part of the job was walking in 100 degree heat selling security systems and the most enjoyable part is actually making the sale.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very technical Job
Dealer Services Representative (Former Employee), Orlando, FLMay 6, 2015
This was a technical job that required data entry and security system trouble shooting. I've learned quite a bit. When I started there it was in an entry level job. I had no prior knowledge in this industry. I worked in the call center and managed to move up into management through hard work. I had a manager that was willing to take me under his wing and teach me what I needed to do the job. My co-workers were great, I still maintain many of them as friends. This industry constantly changes and keeping up with the changes was the hardest part of the job.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Run
residential technician 2 (Former Employee), Lombard IllinoisApril 21, 2015
Pros: lots of overtime
Cons: learn how to manage yourself management has no support for you at all
Work there for a year never had a chance to make something at the job very poor management needs a lot of work if you do decide to work now have a lot of patients overtime is a must on time suck especially if you're a technician no tech-support at all was very unhappy working for protection one
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
OT OT OT
Monitoring Representative IV (Former Employee), Cypress, CAMarch 30, 2015
Pros: OT OT OT OT
Company offer more OT than some people can handle. The hardest part of the job is required to submit any vacation within 6 months (even if its 1 day). The most enjoyable is the people and supervisors. Very paced environment and one must be able to learn quickly and adapt to change.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Challenging
Commercial Remote Programmer/Tech Support Rep (Former Employee), Irving, TXMarch 22, 2015
I learned daily about various alarm systems. My communication skills evolved tremedously here and my mind was constantly challenged.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A Stepping Stone
Service Coordinator (Current Employee), Charlotte, NCMarch 11, 2015
All experiences are a stepping stone to perfecting your overall experiences. Each position, good or bad is teaching us to understand where we will be perfect fit. My rating for this company was low and learning that 4 people quit in one week should have been a red flag, but I decided to give it a try and work through it. Co-workers are great, management is a big issue, benefits are terrible but I was able to gain experience in MAS application and remember the scheduleing aspect of my being a project coordinator. I would rate this as a 3.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Highly stressful and fast paced environment.
Monitoring Representative (Current Employee), Orlando, FLFebruary 27, 2015
Pros: schedule is convenient
Cons: really short breaks
Very fast paced 24 hour call center environment. Learned a lot on the need to quickly respond to home, business and medical alarms in a timely manner. Learned the procedures after a 5 week training which prepared me once I was working on the floor as a monitoring representative. The hardest part of the job is making sure you take the next call within 2 minutes and completing call within 2 minutes or less.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent experience
Operations Manager (Former Employee), Birmingham, ALFebruary 26, 2015
Pros: varied according to parent company. excelent management traing under westinghouse.
Cons: constantly changing
This company evolved over the years I was there thru five buy-outs/takeovers. I learned to adapt to different systems and priorities.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced, busy environment
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Wichita, ksFebruary 17, 2015
Back to back phone calls. Must be able to multitask and navigate manuals, programs, and make notes within the call. Usually calls last less than 5 minutes.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
they keep you busy even in slow times
Service Technician/Installer (Former Employee), Westwood, MAFebruary 10, 2015
Pros: had company truck and good befits
Cons: traveled ing between jobs and being on call
Main office didn't understand the area we covered. so they cut back on 2 techs. We covered almost 3/4 of the state so some days were very long trying to get daily jobs done.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Micro management
Customer Service Tech assistant (Former Employee), Wichita, KSJanuary 27, 2015
Pros: free lunch
Cons: short breaks
Micro management. Most supervisors did not have degrees talked down to employees. Wrote up everybody daily.
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I was able to reach the goals that were set out
POLICE AND FIRE DEPARTMENT LIASION (Former Employee), Beaverton, ORJanuary 14, 2015
Pros: being able to make a difference and having the support to do so
Cons: sometimes i would be gone all month long to different states.
There was not a specific typical day at work. I was trained to do every position of the company that had to do with the inner workings of what the company was about; monitoring peoples homes and businesses.

Overview; Travel throughout the United States, in my office taking phone calls and helping different police and fire departments.

The first four months, I was the customer liaison. This position required me to take the worst phone calls that came in the call center.

When my boss the VP, asked me to change our relationships with the police and fire departments. I told him that might take two to three years and he was fine with that. I started going to police/fire department meeting to introduce myself and resolve and issues they might have with the company and turn that around. I was the face of Protection One. I handed out my business cards with my person work number so we could resolve pass and current issues. I was able to reach these goals with all the support I had behind me.
Claim this company page
Headquarters
1035 N. 3rd St.
Ste. 101
Lawrence KS, United States 66044
Revenue
$100M to $500M (USD)
Employees
1,001 to 5,000
Industry
Links
Protection One, Inc. website