Protection One, Inc. Employer Reviews

I'm the main contact for the entire branch. I work closely with my General Manager and operation supervisor. I handle Payroll for the entire branch. I distribute sales leads to the sales team.
Sales rep bring in contracts for me review and submit to are order entry team to create jobs, so are installer can go out and install the alarm systems. The installers – more... would bring all paperwork once the job has been completed and I would review all paper work again and submit to are Order entry team to close out the jobs.
I also place all the ordering of supplies for the branch. – less

The pay was good and lots of overtime was always available, I learned a lot about alarm and emergency monitoring and laws. Also did customer Service as well so it was incoming and outgoing call center. Always something to do, and I enjoy keeping busy.

Fast paced work environment. The position I held was very demanding and stressfull. Most of the staff was very fun to work with over the years.

Sales Coordinator/Customer Service Representative
- Direct contact with customers to identify needs and deliver quality services and products.
- Commitment to providing value added services to external and internal customers, including product knowledge, technical support and quality service in a timely manner.
- Creating and maintaining customer peace – more... of mind. – less

Being that this was a new branch office in the state of WI, support from the parent branch was at a minimum. My direct Sales Manager showed great leadership qualities. The most difficult part of my job was establishing consistent execution of projects that I acquired.

The company is generally well lead and the the work is enjoyable. The regional manager in my area was famous for his demanding nature and work tended to be 24/7/365 for people in the Kansas City area. I don't believe this was a company policy. Other branches are probably more reasonably led.

It was not a bad place to work before the sell. I really enjoyed taking over new responsiblities.

Responsible for recruiting, hiring and training of outside residential, small business and
commercial consultants. Increased the self generated sales volume from 21% to 42%, increased the Co. lead close percentage from 30% to 58% as well as receiving an award in Aug. 2005 for setting a new company RMR record. Sales team of approximately 30 reps.

in 23 years- I learned so much!
co workers- friendly
at one time, we did not have same day service, hardest part of job was telling customer I could not get a tech to them for several days.
achieving same day service and making customers happy most enjoyable parts of this job.

The product did not match customer needs in the fortune 500 arena.

meeet with management weekly, in-house training weekly with time alotted to have a meeting of the minds with fellow technicians.

The overall pay and benefits were good but the morale for employees was low due to various expectations that were very difficult to obtain on a consistent basis.

If you want to get your life on track then this is the place to live. With esteem building, nutrition class, tenant council, clean, friendly, environment, etc you are sure to get on track here if you are serious about your recovery.

The work life balance here is poor with no regard to employee needs

enjoyed working with the customers. Being on my own with little supervision.

Over all a super place to work. Would definitely apply again.

Protection One provides good overall customer service and products to their customers.

BE ON TIME...GREAT CO-WORKERS...ALOT OF OVERTIME DAILY...GREAT SUPERVISOR

The job itself is not hard. You monitor alarms across the country. They do have a strict mandatory overtime which is then taken away by them sending you on 15 minutes to possibly a hour breaks to minimize overtime pay. It is very troublesome if you have a life unless you tailor your time with the possibility that you may have to cover a call out everyday – more... or at least twice a week. I was the last out of my training class to leave. You'll know if this is for you after a few mandates, etc. Overall though it's tolerable until you find a stable job. I did 3rd shift so I am not sure what 1st and 2nd shifters would say. They do work with people going to school which is a plus. Always remember that their policy is not all centers wide. Other centers have their own policies depending where you are working. If directly for Protection One then you're Ok I am assuming but they own other Monitoring centers. Good Luck!! – less

If I could give them minus stars I would. This company only cares about how much $$$$ they can make and keep patting themslves on the back about how great they are. An extremely high stress job. They constantly want you to do more in less time and treat the employees like they are little kids. They only hire people that other companies won't hire with – more... excessive tattoos and piercings. Supervisors stand around and visit all day and play favorites. Having to bribe employees with drawings for prizes to get them to show up for work. Customers that do nothing but gripe. Constant turnover of employees. I never saw a company that could mess up their billing so badly then never call the customer back to tell them what was wrong with the billing or that they would fix it. I ended up on tranqualizers and my Dr. told me to quit before the stress did me in. I would not recommend this company for anyone to work at or recommend their services. – less