When i first started training all was good everybody kept saying we are a family were so happy here all lies the people there are cliquey the supervisors are horrible they don't know what there talking about im just there for a paycheck until i find another job i dread going everyday drama and fake people. There is a huge turn over they had 4 training classes since ive been there and they are having to start hiring again cause people keep quiting as soon as they get trained for national accounts they quit. Wow
You get 2 days off back to back so you dont have to be there
Terrible supervisors they are not experienced or mature
A typical work day is 8-16 hours Management is great very supportive and understanding My co-workers are great I learn how to deal with extremely difficult situations and different people everyday I get a variety of different situations everyday
nice place to work, clean foosball table in break room
Commercial Account Representative I (Current Employee) – Irving, TX – January 10, 2016
Protection one is a great company to work for the supervisors and managers and CEO are very kind and friendly, Its like working in pleasant town. It's fast pace and very easy to promote if you apply yourself. In fact they encourage you to move up and apply for new positions. Again a great place to work especially for a young person who would like to start a career. Managers take care of the employees.The coworkers are great it's like they hand pick people, no drama what so ever. I learned a lot about customer service dealing with commercial businesses more and there you do more than just one thing. You wear many hats, customer service, tech support, video, The most enjoyable part of the job is you don't have to wait 3 years to have the schedule you may want if you apply yourself. The key to this job is Be on time for work and lunch and breaks. come to work and be pleasant learn as much as you can and your life will be successful at Protection One.
great company to work for, Professional environment
Protection 1 is a fast pace environment with limited growth potential. Their PTO policy makes it difficult to stay under the wire in ref to absence issues. Managers seem interested in their employees, but do not offer meaningful input. Overall, the feeling is that employees are dispensable.
I actually worked at this location and people were literally KILLING THEMSELVES and DYING to get out of there (3 while I was there in less than 2 years).
You work in a windowless room your entire shift. You are chained to a desk your entire shift by a headset. You have to 'ask permission' to have a bathroom break outside of your assigned break time. The work is monotonous and repetitive. If you don't reach your "quota" of calls, you're penalized in both selection of days you can take off for the following quarter and salary increases. You MUST work one or both days of the weekends. You will also have to work holidays frequently (I worked every single holiday the entire time I was employed there).
The general atmosphere is one of immaturity and cliquishness and the supervisors were the worst in granting privileges to their "pet" employees or relatives that worked there. Kinda like being back in high school. If you aren't part of the clique forget about being treated fairly.
I really wouldn't recommend working at this location.
Pay was good, some of the supervisors were lacking professionalism. If you have a problem or an issue good luck it's easier to find another job than trying to get someone to listen to you and after you do trying to get someone to listen you will become the worst employee and they will make you want to quit. I worked with some really great people. It is a call center so it will suck the life out of you.
Customer Service Representative (Current Employee) – Wichita, KS – September 14, 2015
My day consist of answering phone calls from Protection one customers and assisting them with their needs as far as their accounts and security systems. My co-workers are amazing and very comfortable to work with. The best part about my job is hearing when I have helped a customer out and they like talking to me.
Commercial Sales Consultant (Former Employee) – Van Nuys – August 26, 2015
Compensation at first was attractive, but would shift month to month, based on corporate's need to trim fat and cut costs. The Regional Manager was more concerned with doing it his way than listening to others and doing it the right way. Internally, there was many conflicts between the departments. I left to work with a better and more rewarding company.
Service Technician (Current Employee) – Lenexa, KS – August 6, 2015
The right never knows what the left hand is doing, management tells you what you want to hear to get you in and then acts like you were supposed to forget what they promised. Never around for family no way to plan after work activities due to not knowing when your going to get off. Lack of training the blind leading the bling
National Key Account Representative II (Former Employee) – Wichita, KS – July 27, 2015
After 4 years at this company I was trained in 7 different departments and loved the key account team that I worked in. I did everything from account creation/servicing/billing/tech support (in house, and for emergency service techs) and was the go to person for everything for specific accounts.
handling everything for large companies, overcoming obstacles with knowledge.
A typical day at work would be coming in finding an open computer (work station) logging in and taking alarm signals for residential and commercial property over and over until your shift is over. Verifying that persons and or property was safe and secure through various phone calls and dispatching authorities if need be. A lunch would not be given unless there was downtime ( not many signals received) otherwise for every 4hrs of time worked you would be scheduled a 15 minute break to; eat, use the bathroom, make any necessary phone calls etc. My coworkers were pleasant and understanding. Management was well organized and somewhat easy to deal with. The greatest thing I could say I learned from the time spent at this job was my "attention to detail", a trait that I utilize to this day. The hardest part of this job was what we monitoring reps called "Mandation." Mandation is having to cover an unscheduled amount of a fellow coworkers shift as a result of tardiness or call out. Usually a mandation would be a coverage of either the 1st 4hrs of a shift or the last 4hrs of a shift. However this gives the most enjoyable part of the position which was pay, compensation and overtime. It was a tough job for a person with children and or separate careers goals outside of this job, but you was very well compensated.