Protection One, Inc. Employee Reviews

Found 141 reviews matching the search
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productive
Collections Representative (Former Employee) –  Wichita, KSJanuary 26, 2017
calm and relaxed environment, competitive pay with exceptional bonuses. The hardest thing about the job was that when our company merged with another company some accounts got completely screwed up so going in and figuring out what went wrong was a struggle but it was a fun challenge as well. The most enjoyable part of the job was that everyone felt like a family because the department wasnt that big and everyone worked together.
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Could be a productive and fun place to work...with revising the point system and judging hearts could change to care when people are really sick
Monitoring Representative (Current Employee) –  Wichita, KSNovember 2, 2016
It could be a great place to work if it weren't for so many rules and stress for numbers...you only hear when something is wrong more than when you do the right thing. Supervisors are stressed and they put their stress on the employees. A lot of favoritism.
Pros
Nice breakroom & benefits
Cons
Rules and point system is unfair and they could care more about their employees than the numbers.
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Protecting Businesses is a rock solid business investment
Small Business/Commercial Sales Consultant (Current Employee) –  Tulsa, OKOctober 28, 2016
Call on customer, network or cold call for new customer, make sure installs go in correctly. I have advanced through the years in design of security systems. Management allows our own style to emerge and our co workers are same in mind set. The hardest part of of the job, is the company merging so many times, and customers not sure if you are still working there. The most enjoyable part of the job is protecting business and showing business owners a return on their investment. Getting referrals for excellence in Customer Service.
Pros
Flexible time
Cons
Company leads are very few
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High Turnover, not much assistance from management,
Commercial Security Consultant (Current Employee) –  Lombard, ILFebruary 2, 2017
Not a friendly environment in the office. Administration very clique-y. leads are scarce. You are just a number mentality.
Pros
base salary with commissions
Cons
no real training, management not great, door knocking required, you cannot make as much money as they tell you.
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starter job
Account Creation Representative (Former Employee) –  Orem, UTFebruary 2, 2017
Can make some good friends to make work more enjoyable. Most Sales Reps and Technicians you dealt with on the phones were decent. Management treated you like family. Hardest part was it's a call center.
Pros
Good friends made and all Sundays off
Cons
Call center enviroment
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Great place to work at first
Solutions Specialist (Former Employee) –  Wichita, KSNovember 28, 2016
I worked at Protection One for almost 2 years. It was a great place to work until they changed their commision structure and merged with ADT which caused the loss of a lot of people's jobs.
Pros
great product, great commision at first, great people
Cons
new management changed everything
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Terrible management/work environment.
Account Manager (Former Employee) –  Wichita, KSSeptember 27, 2016
Management could care less what you have to say. Their way or the highway. Mandatory OT. THey schedule it for you. Customers are jerks because the service is so bad. Best part about the company is the actual monitoring. Don't care to save customers until it's too late. Run while you can.
Pros
The people I worked with.
Cons
Management
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Fun but very hectic.
Customer Service Representative (Former Employee) –  Wichita, KSFebruary 15, 2017
While getting free lunches was great, management was very rude and not helpful. The work environment was unhealthy and felt like I was in high school.
Pros
Free lunches, good benefits, good pay
Cons
Terrible management and work environment
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Great place to work, learn a lot
Residential Installer (Current Employee) –  San Angelo, TXNovember 20, 2016
.Go to customers homes and either install a new security system or fix a current one they have. Learn how to be a people person, how to run wires, network cameras and a lot more. Everyone there is cool and relaxed, like a big family.
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Good Work Experience
Human Resources Manager (Former Employee) –  Manasquan, NJFebruary 3, 2017
Working for many years for protection one was learning how to multitask and manage many accounts. It was great learning from great managers and interacting as a team to perform difficult tasks.
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They talk the talk but don't walk the walk.
Project Manager/System Engineer (Former Employee) –  Charlotte, NCDecember 8, 2016
Typical large corporate security company. Middle Management using shady business practices to ensure they get their bonuses at the cost of the customer and employees.
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Run Run Run.. Management is out of touch
Small Business Sales Representative (Current Employee) –  Charlotte, NCJuly 24, 2016
Upper managment has no clue how to manage people. Its more important to look like they have it together rather than it actually being true. They have no concept of how to treat people with respect or how to manage sales people. Local sales managers do nothing to motivate and because they dont understand products dont do any real training. Turnover is very high due to a lack of leadership. If you want to work in this industry go anywhere but here. You wont make any money or get training. These people are not professionals and motivate by threats of termination.

Advice to owners would be to hire better managers rather than hiring friends.
Pros
National Brand
Cons
No leadership and corp is out of touch with sales
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management needs to be cleaned out
Commercial Service Technician (Former Employee) –  Overland, MOFebruary 9, 2017
Lied to the employees about a merger and started firing technicians out of spite because the management knew they were fired as soon as adt took over.
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Wonderful employee oriented company
National Account/Project Manager (Former Employee) –  Lombard, ILAugust 25, 2016
Working for this company for over 20 years I grew my office and management experience many levels. I was sad to leave this company due to moving for my spouse's job relocation and would highly recommend this company to anyone looking for a career.
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very fast pace company
Customer Service Representative (Former Employee) –  Wichita, KSJanuary 23, 2017
They have fair schedule bids and lots of opportunity for overtime. They do have a high turnover rate, its easy to get burned out with back to back calls.
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Great llace
Video monitoring representative (Former Employee) –  Irving, TXFebruary 15, 2017
I loved this company great positive fun environment. I wish I hadn't moved and could still be here. This a great place to grow ans move up in. Great pay also
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Worst company I've ever worked for
Monitoring representative (Former Employee) –  Manasquan, NJJune 21, 2016
I was their best employee, they had the worst PTO policy, worst attendance policy, and you have to raise your hand to go to the bathroom!! And you can't go over 30 minutes of break time for the 8 hours you slave yourself to! Horrible company ... Horrible supervisors .. They had mold 2 times in 2 years and when you're sick they penalize you horrifically!! Everyone sleeps with everyone by the way and it's the worst revolving door of a company!! Stay far away! And all they discuss is policy and are strict with it, and they don't value their employees unless you kiss their butts!! Good luck! Lol
Pros
Bringing home a paycheck
Cons
Everything else
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Keep looking!
Service Technician (Former Employee) –  Coppell, TXJune 15, 2016
The management only care about numbers whether they are accurate or not. They micro manage all service technicians on the daily. A number of experienced techs have gone to other companies due to the management there. If you like playing the numbers game and being micromanaged daily then this might be a good fit for you. Plan on your management never answering the phone either. They will call you or email you when you're doing something wrong, then you can talk to them.
Pros
Benefits
Cons
Need to go counseling to be able to work there.
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Alarm management under control
Alarm Dispatcher (Former Employee) –  South Saint Paul, MNAugust 15, 2016
Vivint is the new name for this company. They do an excellent job at teamwork when I was a new employee. It took me a little extra time to grasp the concepts of different types of alarms but my coworkers helped me out.
Pros
free coffee
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Good company
Collections Representative I (Current Employee) –  Wichita, KSMay 25, 2016
This is a good company to work for. It is fast paced and things are always changing on a daily basis. They were the 2nd largest alarm company and from what I have heard moving into the 1st spot as the largest company. The management you work for is willing to work with you if you are adaptable for change. The hardest part about the job is if your child gets sick and you have no back up plan.
Pros
Benefits are good and bonus potential
Cons
Prove your worth
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Overall rating

3.1
Based on 149 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.2
Job Security/Advancement
2.9
Management
2.7
Culture
2.9

Protection One, Inc. Reviews by Location