Customer Support Representative (Edina location)
Protective Life Corporation - Edina, MN

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We are Protective. Our mission is in our name. We are committed to tearing down barriers that prevent people from enjoying the peace of mind that comes from protecting their tomorrows so they can embrace today.

For 50 years, Protective Asset Protection has remained committed to helping people protect their automotive, marine, powersports and recreational assets. We are an international provider of innovative, valuable and affordable F&I products and services.

SUMMARY: The Customer Support Representative will enhance business relationships and provide problem resolution for field sales force, dealers and customers primarily via inbound/outbound calls, and by coordinating with internal company resources to maximize effectiveness of external sales team and promote positive and ongoing communication among external customer groups.

KEY RESPONSIBILITIES:
·Respond to incoming program questions from field sales force, dealers and customers to provide problem resolution by working with various internal team and management. Take ownership of each matter to ensure that the customer is satisfied with the outcome.

·Outbound communication: Problem resolution follow-up and post launch communication to dealerships to enhance the relationship with external customers to provide for growth of product sales.

· Assist in dealer implementation process when needed.
· Other job duties as assigned including various administrative tasks.

COMMUNICATIONS:
The successful candidate must have the ability to communicate with external sales force, dealers, agents, outside vendors and internal customers.

PROFESSIONAL SPECIFICATIONS:
A minimum of 1-3 years relevant work experience
Strong computer skills including proficiency with Microsoft Office

REQUIREMENTS
1-3 years proven customer service skills
Associates Degree preferred
Strong relationship building skills
Excellent communication skills, both written and verbal
Attention to detail and quality of service in all aspects of relationship management
Sense of urgency and desire to succeed
Well-developed organizational skills and the ability to successfully manage multiple issues and demands
Problem resolution experience

Protective Life Corporation was established on a profound belief in the American dream. Since 1907, Protective Life has remained true to its core values. This unwavering commitment to treating people the way we would like to be treated has been rewarded with stable, long-term relationships and trust. We believe in providing a competitive benefits package that provides a work/life balance to our employees. To learn more about career opportunities at Protective Life, please visit http://www.protective.com/careers.aspx


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