Protocol Employer Reviews

I can't detail a day there, as some of the work is confidential, but we work for an hour and a half, take a break, work about 2 hours, have lunch, and get another break aafter another 2 hours. We answer the phones, helping callers obtain the information they seek. we average about 5-7 calls per day, averaging about 15-25 minutes per call.

nice place to work if you enjoy customer service work nice place

had to lie to people calling in to file a claim for their injuries or loss of work.

I enjoyed when a customer told me that I had helped them a lot and that my personality was a big help in their decisions. Problem solving is one of my key traits.

Protocol in Atlanta is the worst collections company to work for. Director and Supervisor talk to you like you are not human. Pay is very low with experience or no experience. Co- worker trained you. Hear all day you will be let go if you don't collect money. Run from this job you better off working for Mcdonalds.

this place will pretty much hire anyone, pay is no good for the amount of frustration you deal with

Protocol was a very unprofessional environment to work in.

A typical day of work consisted of research, investigation in Insurance Claims. I also performed all office duties, which included but not limited to data entry, answer phones, filing, and scanning of documents.

when the company downsizes wish there was more notice...lots of secrets

not much room for advancement. Small work place that did not allow much room for doctors appointments or schooling. very short breaks.

great benefits, good people to work with and flexiable with hours

they hired to many people and bussiness did not pickup so they let us all go...

Answered phone to assist customers with opened accounts. Processed orders for customer obtaining services.

Protocol was a great place to work. Great benefits, and a fun environment.

High turnover rate, management lacks training tools fast paced environment

My day start with a big smile for bring to my community when I arrive to the work. The first step is arrive to my office then start my day with my correspondence because I manage a various protocol and the monitors living out-site of Puerto Rico. The scenario of my work is very active some time we need to do everything (multitasking) like I love because – more... bring me the opportunity for increase my acknowledgement in the Clinical Trial. My co-workers are an amazing persons and all of us search to help every person that we can help.

The hard part of my work is when we notify some results to a young people. But for the all the est part of my work it's continue contribution for the community and help to prevent STD and HIV/AIDS and help people with this conditions. – less

fine place to work, reasonable hourly wage and good commission pay

a typical day consist of take incoming calls from new and long time customers of 18 different clients. Although, at time customers called already angry I was always able to redirect their negitivity towards the claints to positive.

I loved this job and all that I learned on a day to day basis. I turned the office into a paperless environment, by creating a database, and forms that no longer had to be hand written, and devised a new filing system. The best part of this job was that I worked on my own and was trusted to make changes to make the company more organized and people – more... friendly. – less

The women who work at protocol are great.They are willing to helpyou find employment and awnser any questions you may have.