Sarasota Memorial Hospital
Call Center Representative (Former Employee) – Sarasota, FL – April 16, 2016
Greatest challenge was not getting lost. It was a very busy position and the most organized and strictly maintained Outlook quickly became a "go-by". Depersonalizing the position was essential to keeping your sanity. To sit with a mother as her child passes away never got easy. Administrative managers and nursing managers often needed a shut door and an empathetic ear as well. Co-workers changed frequently which is the nature of the job. Certainly the hardest part of the job was simply being able to leave it behind me at the end of the day. The most enjoyable part? That was rare, but no one would disagree with me. A patient we all knew and care about, but one we knew would just wouldn't wake up one day. I got a Facebook message from an ex-patient we gave a month. He told me all about he recent trip to Thailand. Sometimes we get the miracles - not for the patients perhaps, but as the Powers That Be's way of letting us know that He didn't give up either.
Pats on the back when we really needed one.
Not enough hours in the day; not enough miracles.