Busy with little down time.
Pros: overtime is available often
Cons: short breaks, job operates 24/7.
I either answer incoming calls or make outbound calls depending on what I'm assigned to. I have learned almost everything there is to learn at my job. I like most of my co-workers. The hardest part of the job is staying calm and being nice when you're getting cursed at by clients for something you have no control over.