I enjoyed creating new working relationships while providing quality service to the company's employees.
Pros: Alternate Work Arrangement (work from home or alternative office days)
Cons: 24 x7 coverage
I would have daily interaction with our users of all levels of management, troubleshoot and resolve any/all technical related issues for them. Oversee the onsite technicians that handled the physical aspect of our telephone installations and moves. Front line of communication with our Chairman's office and his executive management team for all telecommunications related issues. I learned how to multitask and still provide a very high level of quality customer service to our users.
The hardest part of this job was handling any irate users when you know you are thrying to best to resolve their issue. The most enjoyable were the folks that were appreciative of your efforts. Our team worked very well together which helped to make this job so much more enjoyable.
Everyday seemed to bring a new experience as well as different challenges. This helped to make it even more interesting, as it brought more knowledge to the job. At the end of the day, I was able to leave with a level of satisfaction knowing that I had given my all and achieved my companies expectations of my role.