A typical day at work is making sure the ticket queue is current. Basically, resolving issues with PC's (hardware and software), re-imaging PC's, resolving printer issues, and some network connectivity issues.
Being I am fairly new in IT, I've learned quite a bit. I've learned about Citrix, Active Directory, and a little networking (basic functions of a patch panel). Also, learned a lot about applications we use, especially when some applications don't work. Another thing I've learned is that drivers can be sensitive toward other drivers when trying to install multiple bank scanners on one PC. And printer issues aren't always the easiest to fix.
Management is great because they don't micro-manage me and will help me when I need it. Co-workers are easy to get along with and will also help me when I need it.
The hardest part of my job is when I come across an issue I've never dealt with before and trying to resolve it on my own.
I enjoy the fact that I am not micro-managed, makes it a lot easier to do my job, I think.