PSAV is a contractor to the hotel. The hotel can like YOU or HATE you. In the audio visual world you are only great as your last mistake. With that said, if the hotel feels that they need to make a phone call about you to a regional or area manager, PSAV will not support you or defend you. Should you decide to go into hotel audio visual, stay professional, have thick skin, triple check your work, and make notes or keep a paper trail about all your customer/hotel interactions.