Since 1977, PSCU has been a leading provider of traditional and online financial services to credit unions. Today, we represent more than 680 credit unions, making us the nation’s leading Credit Union Services Organization (CUSO). We offer industry-leading credit, debit/ATM and prepaid card servicing to more than 14 million cardholders and innovative bill payment solutions to over a million online bill payment subscribers. We also provide a range of ecommerce solutions options to include electronic home and mobile banking. All of these services are backed by outstanding support from our fully redundant 24/7/365 Total Member Care contact centers.
We operate four Contact Centers covering three major U.S. regions: the Eastern U.S. with one center located in St. Petersburg, Florida, Western U.S. with one center in Phoenix, Arizona, and the Midwest with two centers in Detroit, Michigan. Each Total Member Care Contact Center performs 24/7/365 member servicing, new member acquisitions, cross-selling, lending, and collections as well as support for our credit, debit, and prepaid cardholders; and our online bill payment and home banking subscribers. All Total Member Care Contact Centers are capable of independently serving credit union members, and maintaining multiple full-scale service centers giving us a number of advantages, including:
•Increased capacity for future growth
•Better national coverage for all time zones
•Greater flexibility in routing voice and data communications
•Continued operation in the event of a service interruption at either center
Because we are owned by credit unions, we have deep roots in this industry. We do more than offer products and solutions - we also deliver strategic consulting that strengthens member relationships and cultivates revenue growth.
As a cooperative, our Member-Owner credit unions obtain enormous bargaining power to negotiate rates and agreements with suppliers and industry groups. And, in keeping with our cooperative structure, PSCU returns excess earnings as patronage dividends to our Member-Owners. – less