Lots of information crammed into a short time. You hear it once, practice once and that's it. Not much help once on floor, all questions are answered the same, " what does knowledge base say?" Very stressfull. It's a Valley of the Dolls environment.
Very thorough. Even when you are put on the floor they have other agents offline/not on the phones to assist you if there is an issue.
Answered - Contact Center Representative (Former Employee) - Allen Park, MI
Quick short and fast
Answered - Fraud Detection Specialist (Current Employee) - St. Petersburg, FL
Unnecessary. Everything you learn in the class will not be very informational on the call center floor
It could be difficult but I overcame issues by putting myself in a frustrated customers place.
Answered - Customer Service Rep (Former Employee) - Phoenix, AZ
Answered - Member Services Representative (Former Employee) - Allen Park, MI