PSCU Employee Reviews in United States

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Very flexible
Fraud management analyst Supervision (Current Employee) –  St. Petersburg, FLJuly 25, 2016
Company is great overall, job security is the issue in my personal experience since they don't hire permanent. Company hires plenty of temp several times a year to avoid paying benefits.
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Very Fast Paced
Customer Service Rep (Former Employee) –  Phoenix, AZJuly 24, 2016
I love the challenge of helping those who needed the most help. I challenged myself daily to understand the customers frustrations and maintain a positive outlook.
Pros
No micro-managing
Cons
Short breaks
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Wonderful atmosphere, management and advancement opportunities
Fraud Specialist (Former Employee) –  Phoenix, AZJuly 19, 2016
This was a wonderful company to work for. The management I worked with was always involved in the day to day work and processes trying very hard to improve those processes to be more effective and improve productivity. The co-workers were some of the best. People come and go at a lot of employers but we were really a family.
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Pscu
Customer Service Representative (Former Employee) –  Phoenix, AZJune 29, 2016
The pay is ok, but dont expect anything special. They do have a gym. If you work nights you should know its an emotionally draining shift because you cant just send people to their bank at that hour.
Pros
gym
Cons
management does not care about you
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great work place
Customer Service Representative (Former Employee) –  Phoenix, AZJune 23, 2016
the environment is great and it comes equipped with a gym. would recommend working there for anyone who would like to work with credit cards and understand the industry
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Great Company
Fraud Detection Analyst (Current Employee) –  Saint Petersburg, FLJune 21, 2016
Great place to work, friendly. Free gym, pool table. They know how to treat an employee! They have a friendly staff who is always eager to help which is hard to come by in todays work force.
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Avoid this place
Member Services Representative (Former Employee) –  Allen Park, MIJune 17, 2016
The pay is extremely low for this type of job. None of the supervisors with the exception of one knows how to help when you have a question. Lots of mandatory overtime and getting yelled at all day by members that you do not have the ability to help.
Pros
They sell smoothies in the lobby
Cons
low pay, bad insurance, terrible supervisors and managers
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Meh
Lead Fraud Representative (Former Employee) –  Phoenix, AZJune 16, 2016
Was a great experience for not having any fraud background, I advanced to a lead position quickly. Should have been a red flag. That's where I sat until I quit.

Progressively got worse with the metrics and QA. Micromanaging reps to death until they walk out. Changed the style of training and would be lucky if half the class remained. Put all the pressure on the people performing until the burn out.

The previous CEO supported his employees in being people who are real and not just butts in the seats. Once he passed, it all just went downhill. No one wants to be treated like they can't be trusted, and treating one dept different from the other on the same floor with the same access to member info is ridiculous.
Pros
Free fruit, gym
Cons
Insane insurance premiums
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Making a comeback
Account Executive (Current Employee) –  Saint Petersburg, FLJune 7, 2016
New direction and leadership from PSCU poises to resurrect a strong service culture to our 800+ clients. Good company to work for.
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It was ok - too man reorgs
Sr. Vulnerability and Patch Management (Former Employee) –  Scottsdale, AZMay 15, 2016
Too many reorgs. Management only trying to put out fires. Remote management which if you are not in headquarters kinda puts you on back burner.
Pros
Free coffee/tea bar, Gym
Cons
Benefits getting very expensive.
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Very Productive
Member Service Representative (Former Employee) –  Allen Park, MIMay 9, 2016
Working here was very fun and interesting. I worked with some great individuals here. It is a call center job where I assisted individuals with their account info. You receive bonuses GREAT bonuses and the staff and HR is very helpful. The job offer complimentary fruit and teas.
Pros
Bonuses complimentary fruit and teas
Cons
none
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Awesome workplace environment. Very friendly and professional.
Fraud Detection Representative (Former Employee) –  Saint Petersburg, FLApril 29, 2016
Started this job right after high school. They taught me how to professionally communicate with credit unions and cardholders.
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Fun Workplace
Member Service Agent (Former Employee) –  Southgate, MIApril 29, 2016
This is a great place to work to gain knowledge and experience if you have never worked in a financial institution before. The Senior Floor management is very helpful and awesome in helping you when you needed them. Some of the Assistant Supervisors were not very friendly and helpful. They really came across as if you were bothering them. The hardest part of the job was the overwhelming number of calls you would take if you were really good. If you were really good at your job like I was, you get trained on so much which was fine but you got more and more calls based off your performance. The most enjoyable part of the job was how they always made an effort to celebrate holidays considering it was a 24hr operation. They would always put up decorations. They were very good at recognizing employees if a credit union individually recognized them. It was hard to get off the call center floor and apply for other positions. You had to be on the floor for a certain period of time before they will even consider. Very hard place to advance and move up unless you knew someone.
Pros
Benefits first day/Unlimited overtime/Good training classes
Cons
Mandatory 12 hour shifts/High Turnover/Advancement was hard
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Pscu
Fraud Detection Lead (Current Employee) –  PSCUApril 27, 2016
PSCU is family oriented and a great environment to work at. They have great benefits the only thing are the hours for some of their positions which are night time and I prefer to work during the day.
They offer free hot and cold drinks to their employees as well as free fruit though out the day.
Pros
Free hot and cold drinks and fruits
Cons
Night time hours
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Change is the norm
Facilitator (Current Employee) –  St. Petersburg, FLApril 18, 2016
No two days are the same. Things change at the speed of light. Be prepared for lots of change management in a great industry.
Pros
lunch, water, gym, health programs
Cons
too many to name
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Member Service Repesentative
Member Service Representative (Current Employee) –  Allen Park, MIMarch 24, 2016
I enjoy assisting members with certain issues with their accounts. It was difficult when the credit union specified that they did not want us to assist even when they were not available to take the call. The company is very community friendly and is very family oriented.
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Good enviroment onsite cafeteria free fruit daily pool tables in the lunch area, also had quarterly bonuses, excellent health and dental 401 k
MEMBER SERVICE PROFESSIONAL (Former Employee) –  Saint Petersburg, FLMarch 2, 2016
. Learned a lot about how Credit Unions operate enjoyed helping people with their accounts answering questions and resolving issues.
averaging 80 to 120 calls per day. Management was always helpful getting answers to questions if you needed assistance. Co-workers and escalation team were available as well. Hardest part of the job was not always being able to resolve an issue right away when a member was in dire straits. most enjoyable the satisfaction of helping someone resolve an issue.
Pros
good people to work with interesting situations that kept the job from becoming mundane
Cons
lack of communacation between departments
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Great Place to learn about financial industry
Account Manger (Former Employee) –  Saint Petersburg, FLFebruary 22, 2016
PSCU is very sufficient company and lots of revolves around well being of employees. Work load depends on daily basis. Financial industry is doing well at the moment so there is work to be done.
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review
Fraud Analyst (Former Employee) –  Phoenix, AZFebruary 1, 2016
this place was really good to work for, just a little far away from me. They have frees soda, and maybe thats why I gained all my weight working over nights and drinking a grip of free soda.
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Great co-worker experience.
Customer Service Representative II (Former Employee) –  Auburn Hills, MIFebruary 1, 2016
Days working were spent on the phones, received and answered 40-100 calls daily. Learned to perform several credit union transactions and take applications for assorted loans. Great friendly coworkers. Had great fun interacting and assisting clients. The hardest part of the job was having limits on how we could assist a client, sometimes leaving the client unhappy and also the inability to leave the phone if necessary without scheduling it ahead of time.
Pros
Excellent benefit packages. Great co-workers, benefits like Weight Watchers and other health programs.
Cons
Limited time away from the phones.
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Overall rating

3.3
Based on 144 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
3.5
Job Security/Advancement
2.8
Management
2.8
Culture
3.1