Was a great experience for not having any fraud background, I advanced to a lead position quickly. Should have been a red flag. That's where I sat until I quit.
Progressively got worse with the metrics and QA. Micromanaging reps to death until they walk out. Changed the style of training and would be lucky if half the class remained. Put all the pressure on the people performing until the burn out.
The previous CEO supported his employees in being people who are real and not just butts in the seats. Once he passed, it all just went downhill. No one wants to be treated like they can't be trusted, and treating one dept different from the other on the same floor with the same access to member info is ridiculous.
Insane insurance premiums