PSCU Employee Reviews

Showing all 184 reviews
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Customer Service
Card Services Representative (Former Employee) –  Saint Petersburg, FLJune 20, 2017
Love the customers. Job was rewarding and was able to help customers make payments and manage their credit union accounts The company started to slowly make changes to what they offered to their agents. This quickly became a company that was and is only concerned with the top employees. Very Sad...
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Really not a bad place to work
Member Services Representative (Current Employee) –  Allen Park, MIJune 20, 2017
The work is easy. You can make easy money with daily incentives and quarterly bonuses. Management could be better but there are some really AWESOME Supervisors.
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Work Culture
Project Manager (Current Employee) –  Saint Petersburg, FLJune 15, 2017
The Culture is one most rewarding things about being a PSCU employee. The organization is constantly working on diversity and inclusion. There is work life balance with time management skills.
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Just a call center.
Cardholder Services Representative (Current Employee) –  Phoenix, AZJune 13, 2017
Not too bad, not too great. You're just a number. No opportunities for advancement. Benefits seem great at first, they're really not. The balance between departments is awful. You get PTO right when you start and free coffee and tea on weekdays, that is probably the only positive thing PSCU has to offer.
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good ok enviorment
Phone banker (Former Employee) –  Phoenix, AZMay 18, 2017
the work place was inviting. There wasn't and chaos, everything feel in place. I learn a lot about banking. I just wish there was more communication with workforce.
Cons
working with time
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Not the best place to work, but someone would like it.
Member Services Representative (Former Employee) –  Allen Park, MIMay 13, 2017
Management sucks, but some of the employees are cool. The workload varies, and training is sub-par I noticed some unfair treatment of a few employees, nothing was done by management to correct it.
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Fun place to work.
Member Services Help Desk (Former Employee) –  Saint Petersburg, FLApril 27, 2017
Fast paste but fun to work at. The meetings and activities made the days go by quick and fun. Paid time off increased the longer you are employed. Company matches 50 percent on 401 k.
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very clean and positive atmosphere
Credit Card Specialist (Former Employee) –  St Petersburg Beach, FLApril 25, 2017
The best part about this company is the absolute beauty of the campus and the company drive for wellness. I mean you cant even find a COKE MACHINE IN THERE!!! Every 3rd Wednesday of the month they promoted working out by allowing ALL employees to wear gym clothes to work. The positive atmosphere alone was great
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Nice Employer
Call Center Customer Service Representative (Current Employee) –  Phoenix, AZApril 20, 2017
The employer will train you thoroughly to try and help you succeed. Anyone looking for employment starting out in the work force, this will be a great opportunity.
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Excellent healthy environment.Smoke free. Fresh fruit and infused water available to employees.
Contact Center Representative (Former Employee) –  Allen Park, MIApril 8, 2017
Only there for a short time but I loved how health conscious they were and focused on not just the people they served but also their employees. They had treadmills on the floor in case you wanted to walk, adjustable desks in case you wanted to stand. Free fruit, infused water, and smoothies. A really nice place to work.
Pros
Right across from a million restaurants to choose from. Tons of overtime opportunity.
Cons
Only a 30min lunch
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Great Employee focused Company
NOC Analyst (Former Employee) –  St. Petersburg, FLApril 6, 2017
PSCU is a credit union resource that allows for credit unions to offer credit cards, mortgages, personal loans and other products that the larger financial companies feel are too risky to offer to the smaller, less profitable, credit unions.
The benefits offered are better than I have been offered before. Staffing in my department was an issue and the work load increased without replacing the people that were missing. Advancement was all but impossible in my department.
Management needs some fine tuning as well.
Overall, This is a excellent company to work for.
Pros
Great benefits, Amazing culture, Caring and engaged employees, on-site Breakfast and lunch catering, free gym, Discounts
Cons
Management, Communication internally, Advancement in certain departments
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Up and Down company to work for.
Member Service Representative (Former Employee) –  Allen Park, MIMarch 15, 2017
Busy place to work. It gets a little boring if you don't look to move up in the company. You may feel overworked at times. Great coworkers and great team players.
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Not a bad place to work.
Contact Center Representative (Former Employee) –  Allen Park, MIMarch 14, 2017
Overall I enjoyed working for PSCU. My supervisors were great and always supportive. I got along with most of my coworkers. The calls could get overwhelming at times but for the most part it's a simple job.
Pros
Free fitness center, free fruit, decent pay
Cons
Short breaks, benefits
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Nice and friendly people
Fraud Detection Specialist (Current Employee) –  St. Petersburg, FLMarch 9, 2017
a typical day at work is answering phone. I learned the tolerance I have within myself, Management is pretty nice. The work place is pretty basic, The hardest part of the job is the repetition and balancing calls and handle time without trying to make any mistakes. The most enjoyable part of the job is my coworkers.
Pros
incentives, bonuses
Cons
no room for growth, expectations set to high to meet
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Nepotism
Representative (Current Employee) –  Phoenix, AZMarch 9, 2017
They have bed bugs, mosquito issue. Management does whatever it wants while your expected productivity is always 150%. Unless you are related or best friends it's very difficult to advance.
Pros
Gym on-site, free coffee
Cons
Advancement, management, double standards to policies
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Interesting but not enough to stay
Customer Service Representative (Current Employee) –  Phoenix, AZMarch 8, 2017
I really thought I would like this job. It sounded good...18 days PTO after 31 days of employment, choice of schedules, good benefits and room for advancement.

But what they don't tell you is that it is nearly impossible to use those days due to "call center needs". You might be able to schedule 1 day at a time but most days have at least a 40 person waiting list.

As far as the choice of schedules you better not have kids because there almost always mandatory overtime. And the schedule you get when you start is most likely the one you are permanently stuck with.

The benefits are expensive & you don't get them when they say you do.

There is no room for advancement unless you work all of the mandatory overtime plus volunteer to come in on your days off. Basically if you have no life.

Also you only get 30 minutes for lunch.
Pros
Free coffee & tea, good inexpensive smoothies
Cons
schedules, short lunch
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Tbd
Junior Network Engineer (Current Employee) –  Tampa, FLMarch 3, 2017
Open to discussing a typical day at work, what I learned, management, workplace culture, the hardest part of the job, and the most enjoyable part of the job.
Pros
Tbd
Cons
Tbd
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Fun, excellent work/life balance best manager ever.
Instructional Designer (Current Employee) –  Phoenix, AZMarch 3, 2017
Great friendly, helpful culture where you feel valued and heard. Management is big on work/life balance and very supportive. Colleagues are respectful of your time and just an overall friendly place to work.
Pros
Work from home 4 days a week.
Cons
Long drive when I do go into the office.
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Enjoyable Workplace
Payroll Administrator (Current Employee) –  St. Petersburg, FLFebruary 28, 2017
Hard working but enjoyable...long hours, lost of smart dedicated employees. Long lasting employees. Very helpful to employees during hard times. Not a bad place to work.
Pros
Free fruits for breakfast
Cons
Not knowing who does what
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Fast pace but enjoyable atmosphere
Member Service Representative (Current Employee) –  Allen Park, MIJanuary 30, 2017
A typical day is the same as the last, clock into your work station and take calls for the duration of your shift. I learned a great deal of patience when dealing with upset persons over the phone. the workplace has a comfortable atmosphere which makes it enjoyable.
Pros
down time between calls
Cons
can be mentally exhausting
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Overall rating

3.4
Based on 184 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
3.5
Job Security/Advancement
2.9
Management
2.8
Culture
3.2