I learned how to schedule appointments for patients, reschedule appointments and send messages to their Doctors. Reassuring patients that their messages would get to their doctors, letting them know that they are our number one concern.
Management was always there to help if we had a problem and showed us how we could correct it. They never made you feel less important for asking questions.
One of the most difficult part of the jobs was having the patient tell you that they are miscarrying their baby, or they just lost a loved one.
The co-workers were the best, they were there to support you keep you smiling and would always have your back.
The best part of the job, making friends and hearing the new born babies on the other line as their parents were making their first appointment.