Senior Management heavy, with little respect for employees in large departments of branches!
Branch Supervisor/ Senior MSR (Former Employee), Denver, CO – July 21, 2014
Pros: 401k match program, branch management willing to help most of the time, pridefull on membership.
Cons: no open commiunication, non compliance from parts of hr and senior management, operationally unorganized, no preventative practice for employee retention.
The company of many changes! I appreciate a company willing to change themselves and better themselves through member service. But usually a company wide change about 3-4 times a month is very tiring on employees and members. A credit union in my perspective is for the benefit of the member and recently has changed for what is best for the company. – more... Most of the time the understanding of making the company a better place to work was under the motto, "Together We're Better!" I applaud the fact for positive change by moving with the current century technology, and updates in making the branches modern, but many times because we are short handed doing the job for 2-3 people ruins a companies name, and burn out for employees.
Many issues were apparent in Senior Management and how out of touch they were with the employees and members, often forgetting who got them to where they are. Changes in financial institutions are mandatory but as stated this was done so much, it caused high turn over. Members get worried when their branches have high turn over and an unstable feeling is perceived by employees. With a company this size it is understandable that everyone's input cannot be taken into consideration, but if the employees are not behind the change don't force it. Instead realize the mistake apologize and move forward!
Those looking to work front line in the branches this is what to expect and it only goes on to sales, inefficient practices, and no open communication. My experience with upper management is like pulling teeth, but I hope for the best if you want to work for PSCU that you get the great qualities of helping the member and member connection. Creating your own staff is also rewarding because you make connections like you never have before and in most times they become your extended family. Use your own judgement. – less
Teller (Former Employee), Denver, CO – February 17, 2014
Cons: difficult to move up in the company.
During my time at PSCU I did work with some great people. The branch supervisor was wonderful and so were most of my co-workers. However, while I was there the company began to grow and seemed to forget about those who got it there. They began to hire branch managers from outside the company who needed to learn about company policy and procedure instead – more... of promoting from within. – less
Member Services Representative (Former Employee), Lakewood, CO – May 24, 2013
Pros: they treated employees really well
Cons: saturday hours
A typical day at work..we would get there 30 Min before opening of branch. log into computer, Open Vault and get cash drawers out. Make sure everything was clean and ready for branch to open. Once Branch opened we would help members with customer service issues, Cash or check deposits, Issue money orders and cashiers checks, Take payments for cars..credit – more... cards etc.. The Branch closed at 6pm after closing we would balance the branch and make sure all paperwork was ready to be sent to main office. – less
Member Service Representative (Former Employee), Branch – January 12, 2013
Pros: very generous 401k company match
Cons: you have to be in the "in group" to get promoted. you are either in or you are out.
Management does not reward you based on performance and hard work. All promotions are based on your personality and if you will not challenge management decisions that are not in the best interest of the company. Sr Management is in no way in touch with the operational aspects of the company and creates obstacles for employees to accomplish their goals – more... as opposed to finding ways to promote efficiency. – less