Public Storage Employer Reviews

It was a good company to work for, the only problem was there was no room for advancement. Pay was good, with bonuses.

For the most part this job is laid back. I learned that no matter how many times you explain to customer policy, it's always the company fault; even if its in a contract Signed by the customer. My manager is the best. Co-workers I love most of the job. Explaining to customer why their items are being sold. Being able to live for free.

At public storage you have a lot of people you will find are nice and very good at their job. The problem is you have no actual authority to change anything and you are given the brunt of the complaints even though you don't have the power to solve them. Management is very clueless, mainly because they don't hire for upper management within the company, – more... which shows in how little the upper management knows about how the employees job works. – less

I worked for Public Storage for a mere 4 months and couldn't take it anymore! The only thing you ever hear from management is scripts, scripts and sell, sell!! You must memorize scripts and yes your manager will test you on them monthly! Compensation is a joke considering Public Storage is supposed to be number one in the storage biz! Most of the other – more... storage companies pay $2-$3 more an hour! Yes they offer you a company apartment but keep in mind that it is not inspected and that they are usually substandard and full of mold! The job itself is mundane and boring. You usually work alone and must take a half hour lunch but there is no suitable place to eat and microwaves are prohibited! You will be working every weekend and the company does not offer advancement opportunity! And don't count on being honest with your customers... ypu must lie and deceive to make sure that no one walks without renting a space. To top that off you must sell the ridiculously overpriced merchandise and cleverly add the $20 lock (that can be purchased anywhere else for a mere $5)! Take my advice pass this job up! Its not worth the hire on paperwork you'll have to fill out! – less

A typical day for this day involves a being on the phone making calls customers. Working here gives you clerical skills that you may not have going in. The management is a little inconsistent in applying policies. You work mostly by yourself, which can make your days long and depending on the time of month; you will be overwhelmed with spaces to clean. – more... The best part of the job are the hours of operation 9:30AM - 6:00PM M - F or 9:30AM - 5:00PM S - S. – less

Beginning and Ending of the month are super busy, lots of paperwork on a daily basis, middle of the month is slow. District Manager is awesome. Hardest part of job is memorizing scripts that do not fit customers needs and continuous changes in policy that are not always relayed to employees. Most enjoyable part of job is customers, the good and bad – more... and actually helping customers with their storage needs – less

It all depends on your manager and you have to deal with a lot of out door work

The work day is never predictable, but that was not necessarily the con of the job. I can handle unpredictable to a certain degree. The consumers vary by area and there are all levels of personalities. I was able to brush up on my clerical skills and there was always an opportunity to advance my customer service skills. The co-workers where happy with – more... their job and did as little as possible to get through their days. The co-workers for the most part did not show much drive to exceed in excellence. The hardest part of the job was to various incidents that involved the police and out of control customers. I like the hours with the exception of the weekend work. It made it difficult to spend time with my family and my young step-daughter. I had hoped that the hours would allow for more time with my family. – less

•Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions
•Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements
•Consult, – more... sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs
•Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc...; ultimately ensure property appearance is safe and welcoming
•Work in one or more locations, independently or with another manager
•Manage, verify, balance cash drawer; prepare and make daily deposits
•Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.
•Work closely with District Manager to receive training and coaching when needed, striving to exceed all company expectations – less

I liked working a public storage. I got to work one on one with customers. Although the area I worked in was not the greatest I loved going to work everyday.

The management is uncaring and unresponsive at all levels. Most of the co-workers are friendly and good people. The pay is poor and compensation changes every year because the bonus structure is altered so that total yearly earnings decrease. Employees are required to be deceptive to customers. Terrible benefits.

Easy going job, selling is key and good communication with customers.

I would start at 6:30 AM because I worked with the East coast, and than is when the calls would start coming in. The number of calls varied from day to day, but there was always plenty to do. I was on call 24/7 because we had more than 2000 properties across the country with live-in Property Managers, and new claims could pop up at any time.

I learned – more... a great deal about Bunkhouse claims, which actually was one of the hardest parts of the job. There is no master list anywhere of Bunkhouse rules by state, so each new claim in an untried state required playing it by ear.

The people who work at Public Storage are good people, friendly and engaged. – less

Working at Public Storage is almost a dream job. You work typical bank hours, you have a thirty minute lunch, you're almost always sitting at a desk and you never work evenings. You learn specific skill sets at the job but to self motivate is the greatest skill you can learn. What you won't like is the lack of that same self motivation. Management does – more... a fair job in motivation but most times it falls on deaf ears. If you're the type to self motivate then by all means. If you thrive on the aura of your coworkers then this is a very hit-or-miss job. Plus you can only go so far in the company advancement wise. If you want to make it where management is you must leave the company and apply, they won't hire within their lower ranks. – less

They do not pay nearly enough for all the work you do. They tell you one thing and then you look in the policy section and its completely different. They are terrible about finding district managers that actually care about their employees, and when they do the DM gets fired for some mysterious reason. I use to love my job but once you reach property – more... manager the furthest you can go is KTP and not many of those are needed – less

While I loved the people I worked with at Public Storage and had wonderful interactions with our customers, during the time I was working there, the company drastically scaled back employee benefits and incentive bonuses while increasing the work load. The pay was far less than other local storage companies and, while the initial incentive bonuses more – more... than made up for that, the reduced bonuses were barely a fraction of what was paid when I first started. Constantly shifting policies and procedures made it difficult to keep track of what was required of employees and an inconsistent work schedule made planning for a personal life outside of work nearly impossible. We had a high turnover rate and employees who had been with PS for years were fleeing like rats from a sinking ship. If you want to work in the storage industry, I would suggest nearly any other company. You will be better paid, have a consistent work schedule, and have your hard work compensated and appreciated at a much higher level anywhere else. – less

easy work.... but they make it way harder than it is. they expect you to read very long scripts to every customer like your a robot. they sucker people into buying locks and forcing insurance on people. my DM has made me put abandon goods into auction units to save Public Storage money. they want you to lie to the customer by saying we dont have break-ins. – more... stay on unemployment or unemployed, its not worth the hassle! – less

good place to work, but no advancement. I left public Storage for wells fargo

I got hired at $9 per hour and then 3 months later the hiring wage was raised to $12. When I asked to be raised to their new hiring wage I was told no. That they'd have to do it for more than just me. I say to hell with that. Why was I working at 100% and getting paid 30% less? When I asked my DM to go to bat for me, all I got was "Hey, you're point – more... is valid...but no". I quit and I bad mouth PS for all I'm worth...which is a hell of a lot more than $9 per hour. Ever since they bought Shurgard...the company values changed from family oriented (they got rid of all company picnics and Xmas parties) and went to bottom line...screw the workers bonuses but give the DMs and higher better, bigger and more bonuses. I am glad I don't work there anymore. My self esteem is worth more than that. – less

When I read all the positive reviews for this company on indeed I thought it would be a pretty good place to work. I've been employed for publix storage for 6 months and have already put in my notice to quit. There is NO ADVANCEMENT in the company. You will only ever be a property manager. The pay sucks, and they make you their own little public storage – more... robot by making you read a script for EVERYTHING. The only perk is you get off at 6pm everyday. You are required to work on weekends and all holidays except Christmas, New Years, and thanksgiving. Sweating, cleaning bugs, and cleaning up after people is in the daily routine, nonetheless making delinquent calls every week to all of the same people who have not paid on their rent. It's annoying. You will have no future with this company. – less