Property Manager (Former Employee) – Centreville, VA – July 10, 2013
Public Storage is a large company. It is very easy job in Public Storage. All day i just had to sit and wait for people. I learned in Public Storage how to sign contracts with customers. Most important and difficult part of the job was to convince people to sign the contract or make the reservation at least, so we can get them back after few days.
This is a great starter job for someone just out of high school taking a break from forwarding their education or someone who seeks nothing more than a "job". This company provides no room for growth, with monotonous duties that leave no rewards, no room for advancement, Always "watched" by management and secret shoppers for mistakes, but never praised for jobs well done. Great start out job but after a few months you will be more than ready to leave.
Property Manager (Current Employee) – Griffith, IN – October 11, 2016
I deal with a variety of customers at my job. I am known for exemplary customer service. A typical day at work can be collection calls, lock checks to make sure every customer's unit is secure, money handling, sales, audits, report handling, basically knowing your business and handling your business to be the best in the district and propel your district to be the best in the country.
$9.50/hour is not even close to a livable wave. The US jobs market is behind 20 + years in wages and the quality of life has deteriorated exponentially. Do not work for any company that treats its employees like disposable pawns on a chess board but rakes in thousands to millions of dollars every day. This employer is guilty of employee exploitation.
The typical public storage is all about being able to make connections with customers so that we try to meet their every need during their moving or business storage needs. Also making sure that the company is making awesome amount of sales and providing again 5 star service whether its in the the direct office and or over the phone, Also making sure the buildings are safe and clean to keep customers content during their rental process at our company.
Being able to communicate with customers on a personal level, Hearing them out and also having a awesome team to work with.
Con of the job is there are so many jobs that are done and not constipated, for where other storage company's do
Property Manager (Current Employee) – Las Vegas, NV – August 8, 2015
Management is almost abysmal besides the required "scripts" that all employees must learn. Advancement is nonexistent, do not expect pay raises or even COMMISSION for the merchandise sales/quotas they expect from you. You must be able to work alone and you must be able to multi-task and do all the required harassment calls PS wants you to do. Co-workers are hardly there with you, you work alone unless you're at a big property. The most enjoyable part of the job is the schedule stability, you work at 9:30 and come home at 6.
Property Manager (Current Employee) – Alexandria, VA – April 19, 2016
Selling is a big aspect of the job, you have to sell units and merchandise. Hours are good you can only get 39-38 hours a week in at 9:30 out by 6pm weekdays, 5pm weekends, they start you at $10 per hours. This is a good stepping point job to a better one but has no room for advancement. The highest a field employee is allowed to go is an A Property Manager and KTP(key training professional) They do not promote field employees to district manager or higher. We do not get commission, and our bonuses are once a year if you get one, and are based on numbers/if the higher ups feel they like you. If you have a family it is hard to just work here, having an emergency or needing to take time off is like pulling teeth. Some many people leave you never have enough help. All they care about is if you sell a lock, insurance, merchandise at the time of the rental and if you get a review, which might I add people have lost there jobs over.
District Manager (Current Employee) – United States – July 14, 2016
Opportunities are many and the biggest one is support and development from upper manager for the DM role. If you enjoy wearing all the hats of a business, this place is for you. You are tasked to death with daily, weekly items that suck away the meaningful time you're trying to spend with your team to assist them in their development. Support and communication tends to be poor with only a focus on the number not where it needs to be at that time instead of more time in the field supporting you in your role and inspiring, supporting hourly employees. Hourly employees have no incentives and as a DM you have to get creative to continue to manage, motivate and keep engaged, but any incentives come out of your pocket and are not reimbursed. Visits from upper management are not productive because there is more of a focus on little things they want to find on you or your team you're not doing well instead of positive interactions with the field and supporting the DM in what we're trying to accomplish. Definitely an opportunity in supporting the hourly employee more if you want a strong, committed work force who provides maximum results. Need to stop being cheap and provide the support and tools to the field to the folks who are customer facing every day.
Contract Administrator/Real Estate Department (Former Employee) – Glendale, CA – July 22, 2015
The most unprofessional environment in which I've EVER worked. Management is so far removed from the culture of employees within respective groups. The entire corporation is technologically illiterate.
One employee "runs" the department and has completely snowed management, external and internal customers alike. I was hired, trained and acquired processes quickly and well. So well that not only was I directed to "slow down", that a multitude of gross errors by the other "one employee" in the department were brought to light, which created a lot of clean-up, excuses, and blatant lies from this other "one employee." I received praise from external and internal customers for expediency, attention to detail, and respecting the call for urgency of turnover. Management also praised my performance.
When I made the request to management that others in the department speak English when in the department, (especially knowing much of the conversation surrounded derogatory comments about management and fellow coworkers) I was removed from my position the following day.
I ran the green valley property for 3 1/2 years. I double merchandise sales. Met all quarterly goals such as merchandise, locks, occupancy, rentals. I lived on property and made multiple improvements. I cleaned it up removed spiders and webs increased sales and customer satisfaction. .
Relief Property Manager (Former Employee) – San Diego, CA – March 23, 2016
The organization definitely gave me the freedom to manage and build my managerial skills, as upper management is barely present and are sometimes hard to contact. I felt safe in all of the locations that I worked in. There are very few opportunities to advance within this organization and that is why I didn't consider this a career option. There were not many company events within the districts that you worked and therefore the disconnect from other employees is very real.
Property Manager (Former Employee) – West Palm Beach, FL 33405 – December 27, 2016
A typical work day consists of renting storage units, cleaning the property, making sale calls and providing excellent customer service skills. From the job I have learned how to do inventory. The best part of the job was having the ability to work independently.
Customer Service / Sales (Current Employee) – Gilbert, AZ – December 9, 2016
Inbound 40+ calls a day but up to 80 calls depending on the time of the year. Forever changing bonus structure for the sales team. OT during busy times meeting the company's needs. Summer contest for top performers.
Property Manager (Former Employee) – Pompano Beach, FL – November 9, 2016
the instruction I was given has often times lead me into chaos with customers. i have been in life threatening situations with customers who were given misleading info from another employee and i personally value my life much more. there is no security or guarantee of safety.
Relief Manager (Former Employee) – Pasadena, CA – June 1, 2016
For all the stuff you have to put up with there, pay is horrible especially living in Los Angeles, hard to make ends meet. They are quick to acknowledge your awesome sales you've made, but quick to fire when you don't continue the same...
I would be better at sales if there product wasn't junk, we had so many complaints about our locks and products and you have to sell insurance too?? If I wanted to sell insurance, I would've applied for an insurance company and at least get a better pay out of it.
Research how much revenue this company makes, and yet they pay their employees junk, I rather work at In N Out, they make a little bit more...
It's a great job if you are in dire need of one, but don't stay too long, they will suck the life out of you and you just wake up every morning feeling afraid that you might lose your job if you don't meet your sales goal.
The people there are fun to work with, and interesting customers