Fast paced and high call volumes
CSR for scam department (Former Employee) – Brooklyn, NY – February 27, 2015
Every day was just like the last with the exception of different circumstances of the consumer. I received calls from people crying, screaming or just speaking perfectly normal; with every dial tone, you never knew what to expect next. I read the same script but every situation was different and the information provided was always similar. During our downtime, the coworkers and managers would interact professionally until we received our next incoming call. The hardest part of it all was dealing with angry customers back to back without a break for almost 2 hours. It was a little stressful and it felt like their problem became your problem as well but I always gave customer satisfaction and maintained a calm and professional manor.The most enjoyable part of this job was that we all felt comfortable with each other and tried our best to cheer each other up whenever the days felt as if they weren't going too well.
Flexible between day and night shifts
It was extremely repetitive and it was only a temporary assignment