Publishing Concepts

Publishing Concepts Employee Reviews

Showing all 17 reviews
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Productive
Customer Service Analyst (Former Employee) –  Dallas, TXMay 20, 2016
The typical day @ work was productive. I learned patience. I am a people person so I had no issues with management. The same thing applies for co-workers. The hardest part of the job was the shift I worked. The most enjoyable part of the job was meeting the needs of customers.
Pros
Great pay and incentives
Cons
No benefits
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Not a long term work place
Inside Sales Rep (Connections) (Former Employee) –  Dallas, TXJanuary 5, 2016
Everyday I wanted to quit working there! The management is a joke and they micromanage everything. They only care about the overall picture and not the day to day stuff that the employees are facing. Many people had issues with some of the campaigns and management didnt care. Dont be fooled by the top earners salary. Youll be lucky to make 35K a year. Its not based on ability to sale, its based off campaigns. They are hit and misses. Its a tiny company so theres no real room for advancement. The only reason the company keeps getting voted best company is because the HR dept was always making us take surveys.
Pros
Free coffee and view
Cons
Micromanagement, commission structure, campaigns, pretty much everything
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Comment – March 9, 2016

Thank you for your feedback. Glad you enjoyed the coffee and the view! With regard to surveys, it's hard to see how any enterprise that "made people" vote could be rated the #1 Best Place to Work in DFW and Texas. Participation is always optional, and honesty is encouraged. Individual results are confidential, so there's no reason to be less than 100% truthful. Surveys consider PCI a midsize company -- about 150 associates. And we're proud of our track record providing opportunities for existing associates! In fact, the entire Inside Sales management team started as Inside Sales professionals. And our Executive Director originally was hired as a part-time Inside Sales associate! Inside Sales associates have advanced to positions of responsibility in every department in the company. However, it sounds like we weren't a good match for you. Obviously, that's disappointing to hear. We've worked diligently over the past few months to improve our interview process, and it appears to be paying off. In 2015 Inside Sales retention was double the industry average, and so far this year it's improved. Last year, most of our successful Inside Sales professionals earned $45,000 to $65,000 in base plus commission. Thank you again for sharing your perspective, and we truly wish you the best of luck finding the opportunity that’s right for you!

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Working part time now started full time but went back to school to persue a degree in criminal justice
Inside Sales Consultant (Current Employee) –  Dallas, TXNovember 5, 2015
A fantastic place to work nice fun environment family orientated and management care about its staff. Deeply involved in community service and servant leadership.
Pros
Fun Atomospher and small work force
Cons
Need to extend more benefits for part time staff.
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sea worthy
ex Inside Sales Representative (Former Employee) –  Dallas-Fort Worth, TXAugust 13, 2014
There is no storm to weather here as an inside rep you do control your own path financially with well guided input from mgmt.
The product and belief in the purpose of the product is paramount not only in your success but it drives engagement between each institution and it's potential and existing members. If you only care about the dollar it will show, if you care about the client, you will be successful.

Great people to work with, there are short timers and those long in years.

There is a reason this company is one of Dallas to 100 to work with.
Pros
flexibility of schedule, income
Cons
coffee service could be better
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Observation comment
applicant (Former Employee) –  Dallas, TexasMay 25, 2014
Rated one of the top companies to work for, however my experience with them left me with a different lasting impression.
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I love PCI. Great culture that gives associates an opportunity to advance
Manager (Current Employee) –  Dallas, TXMay 12, 2014
The best thing about PCI is the great corporate culture and the great people who work there. PCI has been named to multiple best companies to work for lists, including the Dallas Morning News and The Dallas Business Journal. I believe there is a high degree of pride in taking care of clients and helping fellow associates. I really like the focus on servant leadership.
Pros
Great corporate culture, Good pay and benefits, Supportive team
Cons
No major complaints!
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It is work, nothing more nothing less.
Inside Sales Specialist (Former Employee) –  Dallas, TXFebruary 10, 2014
I would not recommend this job to a friend. First the company sells you on the product during training. Then, you are taught that the product, the main product, a hardbound/softbound directory is a great tool to network, etc.,. Most professionals are found on the Internet not in a book that you will get a year from now. On another note, if you would like to give back to your school, you should contribute directly to the school not through a third party vendor so sells directories with discolored pages. Yes, barely enough to make the print, it is not something I would have my elderly father or mother buy. The hardest part of the job is selling a product that was no utility in the 21st Century.
Cons
pay, unrealistic sales goals
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Runnnn
Customer Service Representative (Former Employee) –  Dallas, TXSeptember 24, 2013
They are just using you and will take your commission that you earn
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Best company I've ever worked for
Inside Sales Representative (Current Employee) –  Dallas, TXAugust 15, 2013
You work at your own desk, you engage alumni to buy directories for their educational institution, military organization or fraternities/sororities. Co-workers are really good and always helpful. Hardest part of the job is sitting down all day. Most enjoyable part is the paychecks. great base pay and awesome commission rates.
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high turnover rate. "top performers" last year aren't even at company anymore!
sales  (Former Employee) –  dallas, txMay 19, 2013
expect to make just $13/hr and a small bonus (ie. "commission") if you're lucky. success has little to do with your ability as a sales person, and more to do with call volume and the campaigns the company is on. there's micromanagement of your time, but beyond that, there's no real management or training. commission structure sucks. the top performers this company had last year don't even exist at the company anymore. they seem to make money off the people barely not making the quota, who eventually just leave the company. meanwhile, the company doesn't have to pay out any commission on all those sales. since the company is focused on the big picture, there's little focus on individual success there. many of the people who have stayed at the company a long time are not happy there and are not making the money the company says "top performers" can make. this job is might be great for students or others who don't need to bring in much money to survive, but don't expect more than $13/hr, as approx. 50% of the company isn't even hitting the quota to earn a commission. they really need to be upfront about that when hiring. and they need to train people better.
Pros
free coffee
Cons
sitting in a cubicle, micro-management of your time, job is misreprested.
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glorified data entry job. don't expect commission.
inside sales specialist (glorified data entry)  (Former Employee) –  dallas, txMay 8, 2013
don't be sold on the "top performer" hype. it ain't gonna happen. most at the company are lucky if they make a $100-200 extra in monthly commission. this is not a job for a real sales person. this is a numbers game. expect to be on your own, with very little real training. expect to deal with many rude people on the phone, most of whom are not remotely interested in what you are selling, and the people who call in are responding to emails and postcards alarming them to update their info. they are often shocked and insulted when you try to sell them on a directory because it is not what they expected. despite what this company says about the importance of "honesty" and integrity" it does seem a bit scammy. quite a few people who call in say they never received what we were supposed to send them last time.
Pros
some nice people there
Cons
micromangement of your time, impossible and unrelealistic goals, inability to meet quotas, you/your success matter little to management (who are focused on a big picture, as it's a numbers game, not your individual success), high turnaround
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Easy to see why Dallas Morning News rates it in their Top 100
Inside Sales Specialist (Current Employee) –  Dallas, TXFebruary 21, 2013
Connections Department (call center) has been (for lack of a better term) transformed. O/T strictly voluntary, turnover's plunged as they've raised the quality bar for new hires.

Work/life balance is outstanding. Annual Halloween party is HUGE, whole place decked out like a haunted house, with hundreds of dollars in prizes for participating associates.

When new opportunities arise, they always look inside first. Hard work and persistence is consistently appreciated and rewarded. The CEO aims high and emphasizes walking their talk.
Pros
family atmosphere, everyone on a first-name basis with the executive team, management always soliciting new ideas and better ways of doing things.
Cons
small-company culture = less red tape, but easier for balls to get dropped. persistence helps!
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needs fax on sales floor to send copies CC orders, better customer svc, delivery, could charge more for higher quality products, go global
Inside Sales/Data Updates/ReWrites, Customer Svc (Former Employee) –  Dallas, TXFebruary 19, 2013
see summary above
needs fax on sales floor to send copies CC orders, employees are smart, give more latitude and have mgrs watching/rewarding good work/innovation/extra effort and have those managing the managers, pay attention, better customer svc, delivery, could charge more for higher quality products, go global, use shipping, make production/distribution flawless, higher quality product, not made each year, but each five years, and charge more. Less team-building and more rigid business structure in terms of efficiency. Higher quality, higher pay, forget the birthday cakes.
Pros
nice team-building, nice owner, good product info/ok operations
Cons
pay more/demand more of staff, devel. better product/charge more and don't deliver late, go global
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Collaborative, Fun, Challenging, and Rewarding Place to work
Operations (Current Employee) –  Dallas, TexasFebruary 12, 2013
Truly a wonderful place to spend the day! The people that work here are high achievers, they really care about doing what is best for the client, and they support and care about each other. The culture, embraced by the people who work here, is the biggest draw.
Most everyone has a wicked sense of humor.
What I like best is that negativity and poor attitude do not last long at PCI.
Expectations are high - very high. I'd rather be at a company that expects much than one that sets low expections. That doesn't feel very good.
Pros
associates, clients, work, leadership
Cons
can't think of anything major - too minor to report
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Challenging yet caring environment.
Operations Associate (Current Employee) –  Dallas, TexasJanuary 5, 2013
One is told, upon hire, that this is a company where you can truly make a difference and that you will be recognized and rewarded for your efforts and results. This is true.
Pros
culture, flexibility, clients, co-workers
Cons
pay is good but not outstanding
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One step above retail
TSR then Inside sales (Former Employee) –  Dallas, TXJune 10, 2012
While working there as a telemarketer we callad alumni to sell alumni directories. Part of the pitch was not truthful. I also worked in inside sales and discovered other questionable business practices. One can make ok money if you can sell but it is a sleezy company.
Pros
the checks usually didn't bounce
Cons
the owner's mom sometimes had to put money in the company to keep it afloat.
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Overall rating

3.3
Based on 17 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.1
Job Security/Advancement
3.0
Management
3.2
Culture
3.4

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