1. A typical day included me coming in about 20 to 30 minutes before my shift to enjoy a cup of coffee and pleasant conversation with my coworkers before starting. If there are not enough boxes up front, I go to the back and grab some to restock, then go back and make more boxes to replace what I had taken. Then, I would wait for a delivery. I ran the front register along with the waitress and I ran the bar, so if there were no deliveries, I would be bar tending and taking to-go orders. I answered the phones and stocked the sodas in the big freezer if there was nothing else to do and the waitress was covering the bar. During deliveries, I would hang coupons on doors. When it was time to close, I was responsible for sweeping and mopping the front area along with washing down the bar and the three tables in the front area. I was also responsible for cleaning the coffee machine, the cappuccino machine, and the drains under the beer spouts.
2. Working with my manager at Puccini's has taught me patience towards higher powers with severe personality disorders. While he and I disagreed on many things, he is, without a doubt, a good guy. I will explain further in the next bullet. I also learned how to stay strong under pressure and gained a better sense of personal integrity and responsibility.
3. The manager will come off as your best friend, and in a second turn around and make you feel worthless. For a while, I thought he was just a two-faced jerk. However, working with him showed me how disruptive a personality disorder can be--especially if the person has no idea what they're doing to the people around them, or that anything is wrong in the first place. I have three examples.
-The first one is one I witnessed. There was a regular customer sitting at the bar. The pizza guy was doing prep work for pizza toppings, I was standing by the phone waiting for a call, and my manager was talking the customer up. The pizza guy starts slicing mozzarella. My manager immediately starts getting in the pizza guy's face and all but screaming at him, calls him an imbecile, and rushes off to the back, leaving the pizza guy angrily shoving the sliced mozzarella in the trash. I had heard what happened, and the customer asked me to explain. The pizza guy had been using the wrong fresh mozzarella (there were two kinds, one for pizza and one for cooking) so my manager (basically) screamed at him in front of the customer. He had made three slices.
-The second example happened directly to me. My manager asked me to go to a store I had never heard of, in an area I wasn't familiar with, to get eggplants for the store. He was speaking over music, a drunk customer, and the waitress who was on the phone. By the time I got to the intersection he told me about, I had forgotten which side of the road the store was on. I tried to google it on my phone, but because I'd never heard of the place, google yielded nothing helpful, so I called the restaurant, only to be screamed at and called a deaf idiot. When I got back, he attempted to apologize, and when I called him out on being unfair, he yelled some more about how his apology should've been enough, as if he had no idea why he was wrong for calling me a rude name.
-The third also happened to me, and was the reason I left early even though I only had a week left. I was about to take an order, and I was putting the address into my GPS on my phone. My manager was in his car behind mine, and stuck his head out the window to start screaming things like "COME ON!!!" and "YOU HAVE A DELIVERY, YOU NEED TO GO!!" (The pizza had just come out of the oven a few minutes beforehand and I had 30 out of 45 minutes to get to a location that was 10 minutes away.) I told him I was plugging the address into my GPS, and he started yelling about how I should know where it is because I had been there before. I told him there was a road I always turned down that messed me up, and this caused him to yell even more.
4. My coworkers at Puccini's were the best I've ever had--they were helpful, supportive, and loved to make each other smile. When our manager wasn't making us hate our jobs, we felt like--and worked like--a family.
5. The hardest part of the job, and I failed at this, was to keep from snapping back at our manager. He never admitted fault after his unprofessional and unnecessary verbal backhands, only apologized for being loud about it.
6. The best part of the job was that my manager let me keep my blue hair and let me get snake bite piercings. So long as I wore my Puccini's hat and uniform, and only wore studs, not rings, I was allowed to be myself. It attracted more customers and boosted my confidence.