Pros: Pay, employees, some management, storm mode overtime
Cons: Some management, very repetitive, call handel times
I worked at PSE for 8 years about and the pay was amazing. It is very repetitive answering the phones with the same questions each day however I did learn how to speak with customer's and defuse stressful situations. I learned how to handle each phone call to the best of my ability and making sure the customers didn't have to call back with the same request. The management at PSE was different it seemed each week. So you rarely ever knew who your boss was. My co-workers however are the main reason I stayed working here for so long. But many employees do not stay as long as I did. Most past employees (manly CSR 1's) were not there for longer then 1-2 years. However CSR 2's had many senior agents that were there before the merger of Washington Natural Gas and Puget Power. The hardest part of my job was having to met unreasonable call times, hold times, wait times. transfer times etc. But I always did. The most enjoyable part of the job was the people I worked with and my customers.