Pros: Customer Experience Management, Process Management, creating Customers For Life
Cons: Reshuffling of territories and Regional Managers every 3-4 years had a tendancy to stifle momentum, unnecessary turnover.
PulteGroup to this day remains one of the stalwarts in the Homebuilding industry. Bill Pulte's vision of value, price/value relationships, innovative floor plans, customer service processes, delivering first rate customer service experience, resulting in "Customers For Life" is, to this day, one of the many strengths of Pulte.
I worked for Pulte Homes from 1998-2003, and though times have changed, Headquarter location has changed, the names and faces of the Organization have changed, the heart of this company has always been evident to me, with a sense of working with a top-tier team.
I worked at Lexington Oaks, in Wesley Chapel, one of Pulte's highest profile subdivisions in the United States, at the turn of the new millennium. The way in which builders manage processes is what separates them, which creates "unique selling propositions"...as they all claim to "..build the best house." With Pulte Homes, there exists a discernible difference in the manner in which processes are managed.
The result is "Customers for Life", delighted customers, buyers who allowed me to ask, with ease, and get, referrals. A builder who allows its sales people to manage a world-class customer experience is light years ahead of the competition. Pulte Homes fits that bill.