Typical Call-Center Environment
Customer Service/Case Management Specialist (Former Employee) – Miramar, FL – March 4, 2015
IRT was the call center where Purchasing Powers customer service dept. was located in.... The management team could use some proper training and learn better developmental skills on team building. Also, quality assurance was not very helpful on improving customer service, we would only get assessed on a basic level with no extra training available. Program training was never complete, it was typical for a new employee to come on the floor without fully understanding the programs we used for daily calls/tasks. The best part was when we were working in the newer building of IRT, where IRT's direct management team would include us in fun activities and let us use their recreational area that included a comfy couch for break time naps and tv/video games for entertainment purposes. And I finally had a great work schedule after a year of being there.
Recreational Area, free mattress prize, good hours
bad management team, no employee consideration, lack of training, "revolving door" attitude