Good perks, bad management
Member Services Associate (Former Employee) – Scottsdale, AZ – March 7, 2017
The company welcomes you prior to start date. You get flown out to New York for training. You are provided your own equipment and can "work from home" when needed, just be prepared to be frowned upon if you do so. The culture, atmosphere, and management in NY are great but AZ needs work. Out of all the offices, AZ is the only one who has lost so many people in Member Services.
Management is disorganized and incompetent. There is no structure and everyone does things different. For call audits if three different managers grade the same call you will get three different scores, some may even pass you while others fail you. Overall, there is a lot of work to be done, and most people who aren't managers are extremely unhappy. Everyone needs to get on the same page higher up, so that associates be happy with some consistency while other things get improved upon.